NewChic Questions & Answers

Dear jennifer, The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Shipping to Canada may take longer time than other places, please pay attention to it. Best regards, Newchic team.

Dear Denelda, We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Thank you. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. If you have ordered boots on November, 2016, but you haven't received the order, please contact us via via Live chat or service@newchic.com and we will do the best to help you. Best regards, Newchic team.

Dear Greg, Sorry for the delay of the item. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or service@newchic.com and we will do the best to help you. Hope you can receive your order asap. Best regards, Newchic team.

Dear Ceyda, Could you please send your email address to service@newchic.com. We need to check your order and then we will tell you the reason. Best regards, Newchic team.

Dear Lisa. There are many payment methods. You can check this link. http://www.newchic.com/how-to-pay-hc12.html. American Express is unavailable at the moment. Sorry for the trouble. Best regards, Newchic team.

Dear Lei Thank you for your order. So sorry to tell you that the item [SKU515202]O-NEWE Casual Block Printing Hooded Fleece Thicken Coat For Women [+Color; Red][+Size; EU 42(Our Size: XL)] in your order is out of stock at the moment. And it may take some days to restock. Could you please wait a few days? Or would you like to change it to other items? Also, we can arrange a refund for you if you require. Please contact us via service@newchic.com. Best regards, Newchic team.

Dear linda, The item was made in China. We have many suppliers. The quality of the item is good. If you are are interested in the items on Newchic. Here is the link. http://www.newchic.com/. Thank you. Best regards, Newchic team.

Dear Tina, We come from China. The item was shipped from China as well. If you love the items, please place the order, we will ship them to you asap. Best regards, Newchic team.

Dear Georgina A., Dear Georgina, Your order 22406987 was shipped on 2016/12/23. It usually takes 7-25 business days (weekends and holidays are not included) to be delivered. You can track your order here. http://www.17track.net/en/track?nums=RS511183440CN. Your order 21631251 was shipped on 2016/12/11. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.

Dear Denise, Your order 21945115 was shipped out on 2016/12/11. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. You can track your order here. http://www.17track.net/zh-cn/track?nums=LT573623915CN. Sometimes, the may be slightly delayed because of customs clearance and holiday. Hope you can receive your item as soon as possible. Best regards, Newchic team.