Premium Poly Patios Questions & Answers

Hi Linda, please respond to your original order confirmation with that request. We do not use sitejabber as a customer service platform and no access to that system. Thanks

Roger, That looks like our fax number you tried to call. You can respond to your original order confirmation and it will create a ticket in our helpdesk system. I'm not in that department, so I cannot look up your order. If you are not in possession of your original emailed invoice, you can send an email to helpdesk@zicominc.com to also create a ticket. It is taking about 2-3 days for a response as the requests for sales and service has increased significantly. Thanks

Hi Ethan, I have forwarded your request to the proper department. Since your order is a trade order, I sent it to that department. It has been extremely busy here, hence why no one has not gotten back to you. I sent the request via the ticket number you provided. Thanks

Hi Teresa, those are at 10-12 weeks. However if you look under our Ready to ship items, we may have a few in stock. Thanks

A: Hello, We do not monitor sitejabber for customer service related issues or order status. Please respond to your original order confirmation or call our toll free number for an update on your order. Our customer service department is open Monday thru Friday from 9am to 5pm EST Mon-Fri. Thanks! Ira, are you sure you are not seeing an authorization and then a capture? Standard procedure is we put an authorization on the card to make sure the funds are there, then at a later date, capture those funds. Because of covid and fraud our merchant has taken away the ability to do this procedure. In any case, please respond to your order confirmation and someone in customer service can look into it for you. Thanks

A: Hello, We do not monitor sitejabber for customer service related issues or order status. Please respond to your original order confirmation or call our toll free number for an update on your order. Our customer service department is open Monday thru Friday from 9am to 5pm EST Mon-Fri. Thanks!

Hello, We do not monitor sitejabber for customer service related issues or order status. Please respond to your original order confirmation or call our toll free number for an update on your order. Our customer service department is open Monday thru Friday from 9am to 5pm EST Mon-Fri. Thanks!

Hello, We do not monitor sitejabber for customer service related issues or order status. Please respond to your original order confirmation or call our toll free number for an update on your order. Our customer service department is open Monday thru Friday from 9am to 5pm EST Mon-Fri. Thanks!

Hello. We do not monitor sitejabber for customer service related issues or order status. Please respond to your original order confirmation or call our toll free number for an update on your order. Our customer service department is open Monday thru Friday from 9am to 5pm EST Mon-Fri. Thanks!