Premium Poly Patios

Paid over $1700. 00 for two chairs in June, It is now August and I have not only not received my purchase but they will not answer phone calls, or emails or Facebook messages! Apparently this is a Scam!

Very impressed with the quality of materials and craft workmanship. We ordered a table with four swivel chairs and two gliders. After work was completed they drove direct to me. Very polite owners. I most definitely would order again. Customer service was excellent.

Cancelled order on March 22 because item was no longer needed. Poly Patios emailed me on that day and confirmed cancellation. I have not received my credit to card in the amount of 949.05 as of April 11. No communication by email or telephone since. How the State of Ohio continues to let this Co. Operate within their State is a mystery.

Ordered two rocking chairs. One was fine, but the 2nd one had production defects and would not assemble correctly. I can understand quality issues if the customer service is helpful. However it's been 3 months and still don't have a replacement. I sent pictures of defect as requested and get no response. I finally spoke with a representative that said they would email me with details for a return, etc. and still waiting two weeks later. I just want to sit on my porch and can't get my second rocker. There are other Polywood furniture companies out there. I would never order from this company again. They don't care about customer satisfaction or the quality of their products.

We purchased polywood chairs last night at 8:30 pm, it is the next morning at 12:30 and I am already sitting on my new polywood chairs! Fast delivery! And those guys were great as well! We've recommended Premium Poly Patios many times to friends, family and co-workers!

I wish I could tell you that the product was enough to make up for the world's worst service but since I never received it, I can't. Ordered over a month ago, no confirmation, no eta, no ship date, no response from anyone. They have "disconnected" their phone lines during these "unprecedented times." No response when you email them, open a help desk ticket (as they instruct you to do), online chat, facebook message, etc. nothing. But they were super quick to take my money the day I ordered. I have started the process to get my money back and will just have to find a reputable place to buy my patio furniture from. Maybe next year.

My third order took two months, China flu evidently. When it finally arrived, it only had half the hardware, I sent email, they opened a ticket... a week later nothing... it should have taken someone 5 minutes to mail a bag of bolts and send a quick email... but no response other than an open ticket, they did find time to charge the card...

I ordered from this company and have had nothing but problems for furniture at a premium price. Partial order took over a month to ship after charging my credit card immediately on ordering product. They have disabled their phone system and chat feature and when you email they either don't respond or take weeks. I emailed re: wrong hardware. Their instructions described bolts that included a square head screwdriver and they provided carriage bolts. When I emailed to ask about the discrepancy I received no response. When I messaged them they were rude and denied receiving my email despite the fact that I provided them with their reference numbers. Check their FB page and look at the comments. People are being charged for products and are not getting their products nor are they getting responses to e-mails. They have turned off ratings on their FB page. Stay away.

Ordered 5-5-20. Received shipment 6-19-20 but it was the wrong color. Contacted them immediately via email and they didn't respond for weeks other then to send form emails saying how busy they were. Posted a negative review on Facebook and that prompted action. They sent me a text saying they would have the wrong items picked up the next day but the shipper never called or showed up after we waited six hours. Since then they have not responded to texts or emails.

This was a horrible mistake to use this company. I paid $1595. 00 6 weeks ago to get an order of Patio furniture. The took my money and charged my credit card and disappeared off the face of the earth. Their phone doesn't answer and an their address no longer gets email. I am so angry that I am investigating any chance at criminal charges. I reported them to MasterCard and they are investigating. This stress is unnecessary at this time with everything going on.

I ordered a patio set from them on 6/4/20 and was told online that it would be shipped out within 48 hours. It is 12 weeks later and I have not received the set. I tried contacting the company over 4 times via email since they don't answer their phones and no replies. I want to cancel my order because the summer is almost over. This is the worst company ever.

Wanted to buy American made so I picked this company and chairs and side table for outside made in USA. The furniture is well made and amazingly sturdy. No problem putting it together - I am 64 yo F and not particularly handy. But I had an issue with a table I ordered not showing up despite the email saying both of my chairs and the table had been shipped. No phone customer service. Took 1 week for a response by email. The rep had a snotty tone to her email. Then notified the chairs and table are different companies. OK with that. Got the table after 5 weeks wait and there was an issue with the table not having the legs fit right to assemble properly. Left a message with pp's, still waiting. Called Berlin Gardens and they are amazingly responsive. Fixing my issue right away. Guess what? Still waiting to hear from Premium Polys. Order from someone else next time.

My order was "closed" and the furniture was never shipped. Their idea of great customer service is to send your questions via email and wait for a response but you guessed it... the responses were delayed too. After much frustration, several emails and several calls due to misinformation on their part the issue was finally resolved.

Ordered 4/1/21. Got a confirmation with delivery date of 5/27/21. After no communication from them I called to check on order. They don't answer calls do I emailed... no response three times. Finally got hold of a chat rep on web sight while checking on my order. Was told It was taking 20 weeks to get orders. When i told her i had gotten a delivery date that had already past she immediately logged off chat with no answer or response. Yet they have already charged my credit card! Wish I had done more research before purchasing, they defiantly would not have gotten my business.

I've been trying to get this company to respond to my requests for a delivery date. I have called numerous times. I ordered a glider, a chair, and an end table in May of this year. But no one will return my calls.

I have ordered a bartop set plus 2 additional chairs. First it was delivered with normal height not bar height table. Then table was delivered with 2 screws falling out due to stripping of screws hole in factory. Finally on assembly of final chair, I discovered 2 completely missing screws on part assembled in factory. Also a number of screw heads had burrs and required filing to smooth. Overall the furniture is wonderful but lot of head aches and quality issues. Also on table it lacks enough support so has a slight wobble (not normal even though customer service seemed to think it was fine).

Quality 1
Service 2 (moments of 5, but got 2 due to response - sending me two screws to put in stripped holes as solution (silly) and not enough, we apologize for inconvenience.)
Product 5 - it is robust piece of furniture

This time the website stated what items that were ready and in stock to ship. This made the decision process easier. The quality of their products is really good and was a quick turnaround. Very happy.

The first set took 3 and a half months to get after ordered and we love the stuff. Very expensive. So, we ordered more...
Waited 2 months for several thousands of dollars worth of patio furniture- then finally got them un-assembled with no screws to put together, I contacted them to send screws and received and email saying they would send them - a month later - no screws. Thousands of dollars sitting on the ground un -assembled... Called again and we'll see if we get screws this time or not...

After reaching out to the company they have gone above and beyond to get updates to me. My furniture is on its way and I can't wait. Thanks Daniel and Rosie for all your help. Highly recommend this company.

Premium Poly Patios is an awesome company. Not only do I love their products but they offer top of line customer service. I never had to wait for more than a couple of hours to an email inquiry. They are also so pleasant to speak to and truly make the customer feel appreciated. I will recommend Premium Poly Patios to my friends and family and will definitely be back to buy more!

Purchased porch swing and upgraded mounting hardware. Took almost 3 months to get. Hardware wasn't included in box. Got a swing, can't use it. Emailed multiple times because phone service is non-existent. I keep getting help ticket emails back. They focus on sales but obviously have problems with fulfilling basic business duties: customer service order fulfillment. Not sure how they can survive on this. They are not giving me any reason to give them kudos.

We ordered the Lakewood round table and 4 chairs. When the shipment arrived, the table legs and hardware were missing. It has now been over 2 months and we are still waiting for replacement parts to be shipped. The company is not answering their phones but directing everything to their email. We did receive an email back that we would be notified when the legs ship, but since then we've heard nothing. We also never received any notification when the first round of shipments happened, so we had no idea when to expect things. At this point I'm not sure how much longer we will wait until we file a complaint with the BBB.

I've never seen a company that worked so hard not to make a sale. They won't return phone calls or emails, and the one chat I experienced was with someone who wasn't even in sales. I was ready to order, and no one would answer or return my calls. I spent more than $4,000 with someone else. If their service is so poor before the sale, I can't imagine how bad it gets after the sale.