A: Hello, We do not monitor sitejabber for customer service related issues or order status. Please respond to your original order confirmation or call our toll free number for an update on your order. Our customer service department is open Monday thru Friday from 9am to 5pm EST Mon-Fri. Thanks!

Ira, are you sure you are not seeing an authorization and then a capture? Standard procedure is we put an authorization on the card to make sure the funds are there, then at a later date, capture those funds. Because of covid and fraud our merchant has taken away the ability to do this procedure. In any case, please respond to your order confirmation and someone in customer service can look into it for you. Thanks