• Bookmark

    Poshmark

Poshmark

Is this your business?
Write a Review

Overview

Poshmark has a rating of 1.3 stars from 2,835 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 58th among Consignment sites.

  • Service
    713
  • Value
    645
  • Shipping
    628
  • Returns
    603
  • Quality
    582
Positive reviews (last 12 months): 4%
Positive
5
Neutral
0
Negative
119
View ratings trends
772
See all photos
How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

See positive reviews
Top Critical Review

“Horrible”

CATHERINE DIANE H.
11/1/24

Fees are 20% Good luck ever trying to return anything. This purchase said 'slight' pilling.That was inaccurate. Yet I was denied a return. You do all the work sharing your product on a daily basis. Lots of fake products. You wait forever for your payments.

See critical reviews

Reviews (2,835)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user catherinedianeh
California
1 review
0 helpful votes
  • Send Message
November 1st, 2024

Fees are 20%
Good luck ever trying to return anything. This purchase said 'slight' pilling.That was inaccurate.
Yet I was denied a return. You do all the work sharing your product on a daily basis.
Lots of fake products.
You wait forever for your payments.

Products used:
Depends on what they think in my case the item said slightly it was not slightky anything. It was extremely.

Service
Value
Shipping
Returns
Thumbnail of user kywildcats77
Georgia
1 review
0 helpful votes
  • Send Message
October 30th, 2024

As much effort you have to put into selling the clothes, you get pennies for your clothes and then even the smallest mishap leads to a return and then you put all that effort for nothing. These are used clothes, easy to miss some things. Don't waste your time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinl771
New York
1 review
0 helpful votes
  • Send Message
October 28th, 2024

BUYER BEWARE! When shopping in the WOMENS section in the US, I ordered a size 8 shoe. I was shipped a men's size 8 UK shoe. Clearly, this is not going to work. Neither the seller nor Poshmark is willing to work with me to accept a completely unworn item that was misrepresented. They told me I could try to resell it on their site. I guess they want to get the double commission. I am now out over $900 with no ability to contact ANYONE! Please, do not use this site to buy anything!

Tip for consumers:
BUYER BEWARE!!!!

Products used:
None - it was a scam!

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinaw23
Florida
2 reviews
2 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Tip for consumers:
Customer service is no help. No return or refund. It’s a scam

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user gayleem
Pennsylvania
1 review
1 helpful vote
  • Send Message
September 20th, 2024

Poshmark always sides with sellers even when they are wrong. I purchased a pair of shoes described as "purple" the photos were definitely purple. When I received the shoes which still has the original tag on the bottom they were a dark cranberry. The tag listed the color as rich cranberry. While I wasn't seeking a refund because it's dang near impossible to get I left negative feedback which the seller disputed. Poshmark requested photos which I provided. I even provided a stock photo of the item from the brands website which showed my photo was accurate and sellers was way off. Posh sided with the seller even though I stayed I wasn't seeking a refund. They should hold their sellers responsible for photos that are clearly off as that should fall under item not as described. They started out as a fun site to buy on but after this last fiasco I'm through buying anything on there. At least their competitors are not color blind and care about the buyers a bit more than posh. It's ridiculous.

Thumbnail of user hardrock1999
Arkansas
1 review
1 helpful vote
  • Send Message
July 14th, 2024

I ordered a product on Poshmark and created an account. When I received an email from the seller with a link to a message for me, I was unable to log into my account. I emailed Poshmark, but they don't answer. After 2 weeks I still have not received my package and have no idea where it is or how to find out.

Service
Value
Shipping
Thumbnail of user f.magellans
North Carolina
1 review
1 helpful vote
  • Send Message
June 30th, 2024
Verified purchase

Company does not care about their customers. I purchased a pair of running shoes described and shown as being in like new used condition, with no visible flaws and tread that made it look like they had only been worn a couple of times. Well, the shoes began to split apart between the sole and upper after wearing them once on the first day. The listing had made no mention or shown any pictures of this defect, but it's clear this was a problem the seller knew about and had attempted to hide by re-gluing the shoe where it was coming apart. I opened a case the next day and poshmark said it was my fault because I wore them. I guess it's my fault for putting shoes on my feet, moving around in them, and expecting them to stay intact. $115 wasted on my end and poshmark's idea of making it right was giving me $5 credit. I'm sure there are plenty of good deals to be found on poshmark, but it's clear they won't stand by you when the shady ones happen.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user francee2
California
4 reviews
7 helpful votes
  • Send Message
June 29th, 2024

Purchased a John Hardy sterling silver 22k gold bracelet that was in excellent condition on eBay. The bracelet was sent to eBay GIA department and passed inspection.
The bracelet was relisted on PoshMark. I used the eBay's sellers photos and exact description. When the bracelet sold, it went to PoshMark's concierge department. The bracelet was approved by PoshMark and sent to the buyer. The buyer stated that the bracelet was not as described and had two dents on it that were not disclosed in the listing. PoshMark approved the sellers case and the bracelet is being returned back to me.

The John Hardy bracelet went from eBay directly to PoshMark. The box was unopened.

Had this been any other seller, the case would have been declined.

Every single time a buyer opens a case against me, buyers win 100% of the time.

Thumbnail of user davecon00
California
1 review
2 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Will not me return a brand new item. I have opened a dispute with credit card company. Stay away from this place...

Tip for consumers:
Do not buy anything from this company. No customer service , returns are a scam

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lamontb66
California
1 review
0 helpful votes
  • Send Message
June 25th, 2024

Once a month poshmark asks me (everybody) to review reported listings and mark whether or not I agree a certain listing is a reproduction. What do I know about the difference beween an authentic Coach bag and a reporduction? I just press, YES, YES YES. I Agree. I Agree.They are ALL reproductions. If they want to ask me stupid questions then they can get stupid answers.Normally the reported listings are just from disgruntled shoppers trying to make trouble... Poshmark is run by clowns. They should call themselves circustime

Thumbnail of user carlam814
Texas
1 review
3 helpful votes
  • Send Message
September 14th, 2024

Poshmark has become overrun with scammers, aggressive sellers, and an unstructured marketplace. The mystery box sales and drawings are essentially forms of gambling, where participants are not guaranteed to receive anything of value. How are these items even shipped or marked as "sold" in such cases? Deceptive behavior with no ramifications. This type of operation is a gamble, which raises serious LEGAL and ETHICAL concerns.

The algorithm is highly biased, favoring certain users or aggresive behaviors for example sellers who use manipulation techniques that would not otherwise be allowed in a professional business who collects taxes. The platform is filled with sellers desperate to offload items at rock-bottom prices, devaluing brands (very often using brand names to fabricate keychains, tumblers, home decor that has a lux trademark but not actually made by that line and lowering the overall quality or value of the marketplace. Poshmark is rapidly becoming a spam-heavy, disorganized platform. Drawings, mystery boxes, raffles should not exist or be permissible on a platform where buyers pay taxes. This is a disturbing behavior now becoming prolific in live shows.

Customer service is notably nonexistent, often responding with generic, auto-generated emails sent by a "posh ambassador" with no formal training in reciprocating customer service.The platform is prolifically turning into a gambling site rather than a resale community. The live show hosts especially display troubling and disturbing selling tactics, as sellers frequently employ tactics that resemble bribery, pressuring viewers to buy. Mystery boxes, drawings, raffles or anything of that nature should be closely monitored during live shows for ethical violations and legal violations, as it is considered illegal activity of gambling. There is alot of unprofessional and unethical activity on this platform especially for LIVE shows. Again, Poshmark needs to be closely monitored for illegal activities, spammy behaviors, and the subliminal gambling activities especially live shows. There are no ramifications for this type of activity or are the community guidelines intentionally neglected by Poshmark CEO and "supporting" officers or whatever they're called.

Thumbnail of user suek587
Florida
1 review
2 helpful votes
  • Send Message
May 26th, 2024

Sold pair of Kate Spade shoes. Bubble wrapped and bagged shoes. Buyer complained of "crease" on side of shoe. Absolute nonsense.and Poshmark agreed with the buyer. This would not be such a big deal if the site was more productive.but it's gone down hill in the last couple of years.due to the Live Show additions and in general, both buyers and sellers are more into scamming then being authentic. The fees are high and customer service is almost non existent. I sell 4 times as much on eBay and can actually talk to a live person. Also in researching items, the algorithm does not function well. I am almost glad this happened as I am shutting my account down.too much work, too little reward.

Thumbnail of user marissab56
California
3 reviews
0 helpful votes
  • Send Message
June 7th, 2024

I sold my expensive sauna which I purchased for nearly $2,000 and sold for less than $500!

It's been a month since I shipped it and I emailed Poshmark over 100+ times, wrote 2 negative complaints on Better Business Bureau and they still claim "they need time to investigate".

They just don't want to pay.

I am also a Posh Ambassador 2 but it means NOTHING TO THEM!

Thumbnail of user lanceb156
North Carolina
5 reviews
4 helpful votes
  • Send Message
May 20th, 2024
Verified purchase

I bought a pair of pants. In the ad, the seller claimed the pants were size 38 waist. When I received the pants they were a size 32. Mistakes happen so I initiated a return. It wasn't enough for them to review the ad a look at the photo I sent with a tape measure showing the actual waist size. They want natural light photos, perfectly placed pants with no wrinkles, photos of the inseam, waist, rise, and length, and they wanted it within 48 hours. I sent them what they requested, and their response was to request the same information again. They suck at returns. I have cancelled my account that has been active for 8 years.

Tip for consumers:
Beware of PoshMarks return policy.

Products used:
I can’t use the pants. I will now have to sell them if I want any recompense.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephh2593
Florida
1 review
2 helpful votes
  • Send Message
June 14th, 2024

This is the absolute WORST, WORST, WORST company EVER! Don't walk...RUN from doing business with Poshmark! I purchased a belt that was NOT in excellent condition as the seller described. Good luck trying to return ANY item. I followed their return policy to the letter and instead of kindly accepting my return, they make you jump through hoops asking for more pictures which was ridiculous in my case since the problem wasn't visual...the belt was worn and stiff which wouldn't be reflected in a photo. When I made this point to them they ignored me. They refused to answer me so I wrote another message asking for an update to my response...again...silence. Finally the only response I DID get was a denial of my return. I WAS FLABBERGASTED! Are you kidding me? In this day and age of companies focusing on the customer experience, this company is doing the opposite over a $60 BELT!

Again, DO NOT DO BUSINESS WITH THIS COMPANY! Buy on Ebay, Amazon or any of the other thousands of companies that let you return an item!

Tip for consumers:
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

Products used:
belt

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyo300
Florida
1 review
1 helpful vote
  • Send Message
May 4th, 2024

I am a newbie at Poshmark. Set up an account yesterday. Started listing a few items and things started going crazy! Emails and different message popping up wanting info about this or that. Then I got a message saying someone wanted to purchase an item. Okay. I got an email that said I had to click a link indicating I accepted their offer, which brought me back to the Poshmark website. When I got back to their website a customer e]service chat box opened. It all went down hill from there. The person doing the chatting told me I had to add a credit card to my account so money could be loaded and said credit card HAD to have a balance of $200 to verify the credit card was legitimate. Stupid me, I loaded money onto a credit card since we keep zero balances on our cards. Scam. They took the $200 and then tried to get another $200! I tried to find a Postmark customer service area and sent them a message. Not sure if I'll hear back or get my money back.

Thumbnail of user janices1213
California
2 reviews
3 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

As a 5 star seller and Posh ambassador, I was scammed by Poshmark. After selling 2 fun bags they cancelled the sales. I had already mailed the bags to sellers. Both sellers received their bags and owe me my earnings. Poshmark is now run by schemers and scammers that refuse to right all the wrongs. I have sold many of these bags on their site before. My hunch is scammers convinced them to cancel sales after my bags started postal tracking.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rmm30780
California
1 review
2 helpful votes
  • Send Message
May 1st, 2024

I recently purchased a pair of tennis shoes from Poshmark since I have worn several pairs of the same shoes before and needed a fresh pair. The shoes were in my usual size and when I tried to put my foot into them, they were too small and would not fit. I was asked for photos of the problem of the miss labeled size and because I have several pairs of the shoes, I was able to show the difference in size between them. Poshmark said that they did not receive multiple emails of photos that I sent them and closed my case! I was told to re-sell the shoes to someone who would have the same problem that I had! They are disreputable and I warn anyone that this could happen to them. I am out $56. For shoes that I cannot wear!

Thumbnail of user michaelw7255
Oregon
1 review
4 helpful votes
  • Send Message
April 16th, 2024

I bought a cream for my wife. We paid $7 to get it shipped. 2 days turned into 2 weeks before it arrived.

When we got it the contents were leaking from a broken container all over the plastic. The product was defective.

We are trying to get a refund, but they are making it extremely difficult. Don't ever do business with them. They cannot be trusted.

Tip for consumers:
They refuse to offer a refund for their broken product. Don't trust this company.

Products used:
I didn't use their product because it arrived broken, and defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user moishes1
New York
1 review
0 helpful votes
  • Send Message
March 6th, 2024

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Thumbnail of user marilynb461
Canada
1 review
24 helpful votes
  • Send Message
May 3rd, 2021

I'll start with the positives, poshmark is a huge plate form for country wide users. They have a large amount of traffic so the chances of selling your stuff it likely!

However, their rates are extremely high! They take 20% pre sale plus for some unknown reason you have to pay taxes on the poshmark fee. I'm selling used items/clothes and as the seller paying poshmark taxes...? This is not a business, if it were I'd have my own "business" website to sell. I've tried looking online for a reasonable explanation for these tax fees and there isn't.

Tip for consumers:
Would only recommend to buy and not sell since the rates are so high, best to sell locally. Also in some cases it’s best to purchase from the retailer directly, some sellers seem to think since it’s not sold anymore, new with tag, item went on market x amount of years ago, they can sell for more and call it “rare”, there is no deal in that. Not to mention most retail stores have free shipping and these over priced sellers on poshmark charge shipping. You might as well shop at the retail store.

Products used:
Clothes, cosmetics, home decor

Service
Shipping
Thumbnail of user ejb21
California
2 reviews
8 helpful votes
  • Send Message
September 30th, 2022
Verified purchase

Customer bought a designer belt, in excellent condition. I had several photo's of the front and the back, NO damage! Close up photo's; I wanted to be transparent. Suddenly after 34 hours from delivery, there was suddenly damage-maybe from the shipping. What? I've sold A LOT and only have 5 star reviews. They didn't ask for additional pictures or even respond when I submitted comments. Just that they were allowing her to send it back. So now I have a damaged item... I won't be using them anymore. I emptied out my closet and I'm waiting to get paid from the last 3 items that were sent out this week to close the account completely. Unfortunate that they didn't do research. They just took this fraudulent customer's word for it.

Tip for consumers:
There is no actual customer service. Response is SLOW and they did no real research into the issue. Customer damaged my item and they didn't look at the photo's I took of the item BEFORE it was shipped and in that customer's possession. I enlarged the photo's and requested to send them in so they could see the condition before it left my possession. Never got a response until 4 days later saying she could return a damaged item to me. I guess they just want to waste money on shipping...

Products used:
Accessories

Service
Value
Shipping
Returns
Thumbnail of user ferriererica
Pennsylvania
1 review
2 helpful votes
  • Send Message
May 21st, 2023

Have been with this app for many years. Love it. Only complaint, these posh show notifications IN APP are super ANNOYING... can't turn them off, and they drown out more valuable notifications. I know there are tabs at the top for different things, but I don't want my main one overrun with show invites! I wish they would fix this- or at least let you opt out. Please fix, poshmark!

Thumbnail of user mb792
Canada
4 reviews
4 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

I have been using Poshmark mostly to purchase used clothing and some home decor. So far I haven't had a bad experience but I have noticed some sellers misrepresenting their items. I do my research prior to purchasing to determine what the original retail price was and actual measurements etc. Some sellers offer this information and some are too lazy too. There is some price gauging on there but I have seen far worse elsewhere. Recently a seller was selling a Reborn Baby Doll and they sell the same doll on Amazon but the seller was charging $30 more. My only issue has been how long it takes the seller to ship. They tend to delay for some reason. Overall it isn't a very stressful experience.

Tip for consumers:
Google search the item to establish original value.

Products used:
clothing, toys, decor

Service
Value
Shipping
Quality
Thumbnail of user laureh
California
3 reviews
19 helpful votes
  • Send Message
February 8th, 2017

I have bought and sold many items on poshmark and when anything went wrong, for example a package got stolen at the post office, they refunded the buyer in full and paid me in full for the item. I also filed a claim with the post office and got another $30 on top of what poshmark paid me, they offer free authentication for items over $500, sometimes it takes customer service a few days to get back to you but they eventually do. I have made $2,900 in the last year from selling on here and that's after they took their 20% commission fee, which is kinda high in my opinion but I won't complain cause I sell there more than any other apps like vented or Mercari and can pretty much find anything I'm looking for on there as well for a fraction of the price. I would definitely recommend Poshmark!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poshmark?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business