Redbubble

I am an illustrator and an artist. I've been using Redbubble since 2018 and I have more than 1K designs uploaded. I never really earned a lot of money but as creative job it was a good side hustle. Last year RB decided to implement a tier system, dividing creators in 3 tiers, with no explanation of the rationale underlying. You can be demoted (and so subjected to fees that are not clearly explained and are extortionate) without a valid reasons, without warning and with no possibilities of appeal. Strangely the accounts demoted are often the high earners, so that RB can take another gabelle on the already meagre margins artists have. Prints quality have also deteriorated, prints tend to wash out much quicker. Pity - I used to love RB for the interface easiness, but their questionable ethics made me regret to have given so much time to create original work for their platform. I have since decided not to upload anymore.

Ordered two sets of socks and received both with multiple printing errors. Misspelled words, upside down words, overlapped print, and light printed words you can't read. These are a mess and I absolutely cannot give them as a gift. Paid $20 for each set and there are no refunds apparently, no customer service to speak with, just stuck with these terribly printed socks. So upsetting

Ordered in advance for a friends birthday. I received an email that the artwork had been prepared and shipped the day after my order. Now, the "track order status" says it was shipped yesterday (11 days later). It will arrive *a week* later than stated, missing the birthday.
Need some honesty about shipping.
I've requested a refund of shipping/handling costs.

I bought an iPhone case from them in January 2024. The case was badly designed and non-functional. When the case was installed the iPhone volume buttons wouldn't function. It appeared to be due to the design of the case and to the very stiff material which was used. I requested a return and refund, but the company refused saying that I needed to use the case longer to "break in" the buttons. I did this, but it made no difference. Then I followed up with the company saying that I had done as they asked and the product still didn't work so could I please have refund. They didn't offer a refund but instead said they needed to first "investigate the problem" and asked me to send them photos of the case from multiple angles as well as the model of my phone. Photos would have shown nothing about the stiffness of the buttons, and the model of the phone they already had from my order. It was clear to me that they had a policy of dealing with return requests by delaying and wasting customer time until they gave up.

Ordered tshirts that never arrived. Was charged for it. After putting in several complaints they would not refund my money but offered a credit. After trying to unsubscribe —- I still get their emails about buying more product. Still no product.

I love this site because they have pretty much any kind of sticker that you could possibly imagine! I received everything that I ordered, and the stickers were very high quality! I was impressed! The only thing I didn't appreciate, was how slow the standard shipping is(it takes 7 days), although, it's not too bad... If you're looking to get your items in a more timely matter, I would recommend paying extra for the express shipping. Overall, I love my stickers, and I will definitely purchase from Redbubble again! Highly recommend! :)

TERRIBLE! Paid for express shipping well in advance of cutoff date for Christmas delivery. Item was supposed to arrive by 12/21. Checked status on 12/20 and it hasn't even finished being made! I had to dig around the difficult-to-navigate website to find a small banner stating the company has had production problems.

There has been NO communication whatsoever from the company about this problem. Customer service is poor at best. I did manage to wring a refund of the express shipping cost out of them, but now the item (the one my child wanted most for Christmas) will likely arrive after the big day.

Thanks to this experience, I've become a RedBubble first-time-is-the-last-time customer. Well done.

After 20 days, the product never arrived. That's why there's no p"roof of purchase". There's no tracking associated with the shipping, and it's impossible to connect with a real person in customer service. Instead, the customer gets an online run-around where no real person ever responds to written questions. Avoid this company!

I ordered a few puzzles with photos specific to various locations. Puzzles were approximately $33 before paying almost $20 for USPS shipping. The puzzle piece are thin and they all have the same shape- no variety. There also was no photo to reference when trying to assemble. It's a great concept, but way overpriced for the quality received.

I bought a bunch of T-shirts on Redbubble. They came from different "sellers" however they all had the same thin and low grade fabric. Two of them completely faded within two washings. Very disappointed.

I have spent $$$ at Redbubble, and worked on two stores, and interviewed for a job with them, but I would never shop at Redbubble again after they closed one of my stores without notice or giving any reason, even after I made contact and asked about it. It's absolutely unacceptable. This is the worst customer experience possible, they just destroy your hard work without explanation or notice.

After 2 Months of waiting to receive my package they still dont know what is the problem and they have issued a refund. ( sounds like it was loan and they are paying back the money) I requested to send the package with proper company with express service as an apology or compensation but they just say sorry and what we can do is refund your money. Is this professional? Redbubble operating couple of years now and they still cant solve such a problem in a professional way! Its was my mistake to order from this site before reading any reviews. So Disappointed

We ordered four smartphone bumpers, estimated arrival Jan 13-15. On Jan 14 I get a message that they just got sent off, estimated arrival still Jan 13-15: hmm, let's see.

Of course it only arrives on Jan 22. And only one of the four hulls arrived. What's with the rest?!? I contact customer service and they "don't know". They do "generously" offer to reorder the remaining three for me, great. But not even with express or tracked shipping!

Now we're still waiting for the remaining three bumpers, four weeks after having ordered them...

I spend too much time browsing and too much money buying. Overall I've been very happy. The selection is almost overwhelming. I bought two postcards where the image was too big to fit on the paper. Had I looked closer, I would have seen it was like that in the image online. I wish the stickers were available in sizes smaller than 4". Otherwise, I'm thrilled. Keep making magic!

Something is odd about these customer service reviews because I kept going back and forth trying to find a contact email address or phone number and got nothing. The order is past it's due date and I am not even sure if I am ever going to receive it! How do you contact this company?

They say that if you refer a friend you will get fifteen dollars in "sticker credit.": Once you've accepted the offer it turns out the that the "fine print" says that your friend had to pay sixty dollars and use the provided link.

This information is all in the fine print. FCC regulations are clear that you cannot provide an online offer and then just qualify it with a lot of "fine print" laying out further conditions.

I know Redbubble uses third-party providers to print (at least here in the US). Of my 3 orders in the past 6 months from a variety of artists (including myself), the first one was decent quality for both the stickers and the notebook, but the last two just this month were garbage. I had to get the stickers remade because they had yellow smudges on them and were grainy, and then then replacement didn't have yellow smudges but were still very grainy. I'm thinking about pulling my designs altogether if this is par for the course with them.

REDBUBBLE company is unreliable! You order a product from them and you don't receive it a month after the estimated delivery time! Your money is not refunded! Customer service will not help you... For my husband's birthday, I ordered a t-shirt from an artist through the company's webshop. The package did not arrive, but the customer service again promised a later delivery time... As compensation, they sent another t-shirt, which again did not arrive at the address I had given.

Firstly I paid an exorbitant amount for Express shipping. The only way to ensure the product gets delivered in South Africa is to have a tracking number. They claim their 3rd party did ship express but there's no tracking number - not true ALL priority or express shipping world wide has tracking. So I will never receive this order as untraceable parcels "disappear" in South Africa.

Secondly they completely ignore my emails about the matter. Their support has not answered a single reply I have given. My mails are not abusive. It factual and simply ask for them to cancel the order and refund me. Not a single response in the past 5 days.

Order an item, never received it, they can not even find my account, told me to wait for my credit card statement showing the purchase and get back to them, crazy, never had a problem before ordering on line. Terrible experience, horrible. No email verification of order

Horrible at keeping in touch and then give out false information and deals spent 160$ so I can get my gifts to me before Christmas and they never made it. Don't advertise something if you can't keep your word

Avoid using this company at all costs. Customer service in non existent. Did not want to listen, and seemed to be reading from a cue card. Estimated delivery? Don't believe the dates they give, it would probably turn up a week late

I placed two separate orders with them and neither time ( all prices were in £ sterling) did I realise shipment would be from the US. I got hit with almost £40 customs fees despite paying for postage on the site. This is dreadful for a T shirt sale as they are generally low priced items!