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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 7th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
Tip for consumers:
Don’t
Date of experience: March 23, 2021
Do NOT buy from Romwe! If I could give them negative stars, I would. I spent almost $200 worth of clothing, and none of them arrived even though my order status says delivered. I contacted customer service, but they didn't respond. I thought it would be okay to order from them because of all the social media posts I've seen with people supposedly wearing Romwe clothing, but I was sorely mistaken. This feels entirely like a scam, and I suggest you spend your money elsewhere instead of risk losing your time and money for nothing in return. Totally not worth it!
Tip for consumers:
Do not purchase from Romwe.
Products used:
None
Date of experience: October 31, 2022
I placed an order 7/28,3 weeks later no shipping indication and I am not able to track this at all! No customer service, I emailed them no reply. It will be a month and nothing received. Never ordering again. I'd like my money back! It's been stuck but can't give me right tracking information. This is the worst site and poor customer service since there is none! They took my money
Date of experience: August 19, 2020
Ugh! So disappointed :( I spent 40 dollars on clothes that I needed for a special event and never got any of it... I ordered weeks ago and they marked it as "been shipped out" just so I can't cancel the order. I go onto Usps and it says it hasn't even been shipped out to their building. I've emailed many times and get no response. Don't buy from here they just want your money. So mad!
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2020
I had 3 orders coming in out which only one order came that too with missing items. 2 orders never came and when I track them there has been no update on them since 15 days!
I tried contacting them but they never got back to me.
Worst site ever.
Date of experience: June 17, 2021
Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
Date of experience: January 29, 2015
I ordered a package and it was returned to sender by the post office by mistake. I tried contacting the romwe customer support but it's a robot and doesn't answer questions. I have been unable to get a refund or have the item resent. I am very frustrated and will never shop here again. This is unbelievable. I also tried emailing them and got no response. I just want the item I payed for or my money back. I would recommend shopping elsewhere.
Date of experience: March 17, 2021
I don't recommend shopping from ROMWE, my first experience with them was very disappointing. I ordered two items since May and now we are on July and still haven't received anything yet. The tracking was useless. Their customer service is terrible. I sent them a message to get the answer about why I haven't received my order yet and I never heard back from them. I was planning to order more stuffs from there but now I would never use this site again or let my friends or family use it. It's a waste of time and money. I lost trust in them.
Date of experience: July 11, 2021
Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar
I was really skeptical about ordering these swimsuits from this romwe as some of the reviews are terrible but I decided to give it a shot anyways and I'm pleasantly surprised. They took about 2 and half weeks to come in which I expected, but the quality of the swimsuits is really quite great for the price you pay. I'm definitely ordering more. So cute!
Date of experience: May 22, 2017
I ordered some face masks for Halloween over a month ago now. They have never arrived. There is no way to contact customer service, the order says it is shipped so I cannot cancel it but I'm unable to track it either. I am willing to change my review if I am helped out however at the moment I believe romwe is a SCAM. It is just ridiculous to be unable to get a refund when your item doesn't arrive Go to Zaful or Shein instead, much better customer service and fast shipping.
Date of experience: November 8, 2020
To start off I purchased the "White Off The Shoulder Crochet Lace Blouse" for my spouse as a birthday gift. I had a superb experience, they are a very honest and dedicated company that cares about their customers. The ordering experience was extremely smooth, the shipping process is super simple and provides tracking, and the products are brand new, pre-packaged and super affordable! Im a hooked customer!
Date of experience: July 22, 2015
I bought 3 dress and two crop tops and I did not like a single one. They do not look anything like the photos. The fabric and color are different as well. I waited a MONTH for my items and I'm still expecting another dress in the mail, however, I know already that it's not worth the wait. The quality of the clothing is extremely cheap and one of the crop tops looks more like a napkin than a piece of clothing. Nothing fits right. I showed a lot of people this clothing and they all say that I should return my items. I want to but at the same time I feel like this company either will not give me my money back or it will take months to do so. I'm so disappointed with my purchase. This company is such a scam. I highly recommend trying different websites, this one is terrible.
Date of experience: September 25, 2015
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and displeasure.
Because of time difference and the weekend before, we can not contact you in time. Hope you can kindly understand and forgive us.
We found your parcel was returned back to sender because of wrong address. Please believe that you are our precious customer, we cherish you and will never ignore your problems. We found our customer service are helping you solve your problem now. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
You will waste your time and money trying to buy their products. I measured myself multiple times and followed some of the models sizes and everything was still too small. I would never spend another dime on this website ever again.
Date of experience: June 22, 2017
Hi Nyla,
Thank you for sharing your feedback. We're so sorry to hear about your experience.
We know that our measurement guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Waiting for your reply!
I ordered many items and checked the cm sizes they claimed since Asian sizes often run smaller then US. Two shirts the sold as same size- one fit and the other would not even go on- it was so small, like a child's doll shirt. Quality was terrible! See through. Seems barely sewn with threads sticking out all over. Not made with right material. Garbage. I'm so sad as I bought 20 pieces. Waste of money. Most inferior quality I've ever seen!
Date of experience: March 6, 2016
Dear customer,
Nice day.
Thank you for choosing Romwe.
We are so sorry to hear that you are unhappy with our items.
Due to manual measurement, the slight difference between real items and shown on our web can not be fully avoided. You can take photos of the measurement of the item that you mentioned, then send us some images so that we can confirm with our factory. About the quality, this incident is really beyond our expectation. You also can offer us some images which can show any clear defects so that we can check for you. Please no worry, as you are our valuable customer, we will pay attention to your problems, and any problems will never be neglected. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Don't order from this website. I had a trip planned and need bathing suits to get here on time. None of them did because Romwe told me last minute that the delivery would be delayed 3-5 days AND said that one of my items was out of stock.
Date of experience: March 8, 2017
Dear Isabelle,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, some of items are our best sales product and we might need more time to get them ready.
And we have marked your order as priority dispatch, and will ship the package to you as soon as possible.
After we shiped out the package, we will send you an email to inform the tracking number and tracking link.
If you have any other concern, do not hesitate to contact us.
I haven't received my clothes yet so can't comment on quality but judging from the reviews on here I'm not expecting much! The website says ships within 24 hours but my order has been saying 'processing' all week. When I enquired about how long it would be I got the rudest customer service ever asking 'is this the first time you've ever shopped online' and maybe 'I should learn so, e things before ordering' whilst sending me links to their terms and conditions pages! No wonder they have to delete all their comments from social media!
Date of experience: June 19, 2016
On Mon, Jun 20,2016 at 10:50 AM +0100, "Romwe" <webmaster@romwe.com> wrote:
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". Actually we can ship these items which marked "Ships in 24hrs" within 24hrs. But we have checked for you, and found that some items of your order do not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.
We also noticed that your package has been shipped on June 20th, in order to protect your personal privacy, we will give you the link and tracking number via email. 61279*****03(we will send it to your email box) is the tracking number, you can track it on https://gls-group.eu/EU/en/parcel-tracking.
Moreover, we are so sorry to hear that you are unhappy with our customer service. Please remember that you are important for us, we cherish you and never want lose you. Hope you can trust us. All the employees of SheIn are sparing no efforts to improve the quality of our service, hope you can trust us and give us one chance again.
Apologies again for the delay, hope you will receive the order soon!
Never had such awful customer service from one company. My package should have come a month ago and since then I have found it nearly impossible to reach anyone. So unprofessional. Never shopping at ROMWE again and making sure none of my friends get screwed over either.
Date of experience: July 19, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your placed on June 12 including 1 item. We shipped out your item on June 15. The tracking number is LM03******7CN(we have sent it to your email box). You can get logistic information through this linking. http://www.17track.net/en
We have checked it and found that your item delivered unsuccessfully. We are truly sorry for that. May you contact the local post office to ask for more help. No matter you find your package or not, please let us know.
Apologies again for all the trouble. Waiting for your reply.
I ordered 8 items a month ago and I haven't hear anything untill now. No customer representative to follow up. They are using the pandemic as an excuse. If you guys can't accommodate high volume of orders then don't be greedy!
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2020
I wrote a pretty scathing review the other day about two orders that seemed to have been lost forever. Both were delivered today and I wanted to leave a more favorable review of Romwe in light of this development. My issues came from the fact that the shipping process is pretty unclear. I was provided tracking numbers for items that didn't ship for 8-9 days after those numbers were received. To me, those seemed like "dummy" numbers that were created with no shipments ever to follow. What I imagine happened is the labels were created while goods were in transit from China (or elsewhere) and don't become active until they reach the US. If only Romwe had customer service that could accurately explain their process I think they'd have fewer unhappy customers. The items were more or less as described. I would order from Romwe again but I would certainly know now to expect 3-4 weeks delivery time, regardless of tracking numbers, etc.
Date of experience: May 17, 2015
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. Hope you can kindly understand us.
We have checked for you that your order has been shipped on 12 May. Your tracking number is 61299992140420177066. You can track it via https://www.fedex.com/apps/fedextrack/?tracknumbers=61299992140420177066&cntry_code=cn_english
The tracking information needs few business days for updating.
And sometimes we may not be able to get detailed tracking information until it has been delivered to your country.
Hope you can kindly trust us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I don't know how the rating is so high, some of these reviews must be fake.
I was worried about ordering but decided that I'd try it since the prices were so good.
I ordered two months ago and my clothes still have not arrived.
I have ordered from other sellers in China and shipping time has been reasonable, but Romwe did not even process/dispatch my parcel for over a month. Ridiculous. I have emailed to complain but there have been no apologies.
From reading the reviews on the quality of the clothes, I'm not sure it'll be worth the wait if/when they do show up. Don't waste your money like I did.
It's also pretty annoying that they are sending daily emails this week to advertise their Halloween costumes. Yeah, maybe if I was planning my Halloween 2020 costume...
Tip for consumers:
Don't waste your money. Cheaper Chinese ebay sellers are even better than this joke of a site.
Date of experience: October 28, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.We are improving our speed of transportation.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I made a purchase, thinking that I could use the clothes I bought for an interview I had coming up. Unfortunately its been over two weeks and the status hasn't even changed from pending. I've "urged the shipment" dozens of times, sent a couple messages, and I haven't even gotten a response. The only thing that these people do quickly is charge your card. They definitely took my money- but I can't figure out why I was dumb enough to let them. Total crap business.Won't be letting anyone I know order from them.
Tip for consumers:
Don't buy if you need anything in a hurry... or even within the same year.
Date of experience: January 28, 2015
Dear customer,
We sincerely apologize for all troubles we have brought to you.
We have checked your order. And your tracking number is 2180086786, you can find logistics information on http://www.dhl.com/en.html.html. The tracking history shows that your items have arrived at Shenzhen.
Since so many orders need to be dealt with, we may not reply you in time. Hope you can understand us!
And we will improve our service and give you best shopping feeling.
If you need any other help, please feel free to contact us with this emailwebmaster@romwe.com.
Yours sincerely.
I'm not too sure why everyone is complaining about shipping... my item came just 6 days after I ordered it. Maybe they've had so many complaints that they've improved on that - who knows. The dress I ordered was a bit longer than I expected it to be, but it pretty much looked like the picture. After reading all these reviews post-ordering, I was worried, but I was pleasantly surprised when I received my order. However, t's obvious that this site steals pictures off other sites and tries to remake them and uses the excuse "it's pixels and lighting". Nope. Your buyers are not idiots, romwe. Just beware when buying from this company, but overall I'm happy with my purchase. I probably just got lucky though.
Date of experience: October 3, 2015
I spent over 50 dollars and bought 3 items on the Romwe website. NONE of the items were as described, all of them were about 2 sizes small and they did not match the images in the description. I am a small girl and don't usually have problems finding a good fit, however, this clothing is made so poorly, the fit makes no sense! I was extremely disappointed and emailed the customer service. 4 days later I received a response that they will except my return, no shipping label was provided. I live in Canada and sending my purchase back would cost me around $25 dollars. Therefore, I am stuck with this pile of garbage. My advice: don't bother and go to Forever 21 if you want to save money, you'll get much better quality and service.
Date of experience: May 1, 2015
Dear customer,
Nice day.
We are so sorry for the troubles that we have bought you.
Sometimes difference between real items and shown pictures cannot be fully avoided. Hope you can send us some photos about the items. We are sincerely sorry to hear that these items cannot fit you well. Generally there is 2-3cm error because of manual measurement. Is there something wrong with these measurements? Maybe you can take some photos with clear measurement so that we can check with our factory. After confirmation, we will refund you for any size or quality problems caused by us. Hope you can kindly trust us.
About the return, we have noted on our web that you have to pay for the return shipping fee. Hope you can kindly understand.
If you have any question, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards
The service could be improved. There are some problems with being ethical in regards to their products. If you buy from this site I suggest you don't spend too much and get just a few things. I won't be changing my review so please don't ask. Thank you
Date of experience: August 18, 2016
Hi dear,
Thank you for ordering from our website. We are truly sorry for all the trouble.
We check that your order has been delivered successfully and it was signed for by leasing office. We shipped the order to the address (8225 N fm 620 appt 1037 Austin Texas United States) you put on our website. Is the address wrong? Could you contact the leasing office again with the tracking number? If you still can not find your parcel, we will refund to you.
Apologies again for all the trouble. Waiting for your reply.
A friend who orders her wardrobe exclusively through Romwe told me that 1 out of every 3 items is a dud, but the other 2 would be great or exceptional, which is pretty good odds. I ordered 11 items and waited three weeks for arrival. Two require tailoring (but will be wearable) and only 1 is beyond hope, so it definitely exceeded expectations.
The only thing keeping me from giving 4/5 stars is that I still haven't received one item and it's definitely passed the maximum amount of days wait for processing that Romwe outlines in it's FAQ section.
Date of experience: July 11, 2017
Hi Clare,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the item (pants170620202) has been sold out, how about we cancel this item and issue the refund to you?
Or you could choose one similar item on our website instead.
Waiting for your reply!
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!