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    Scentbird

Scentbird

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Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 19th among Subscription Shopping sites.

  • Service
    380
  • Value
    372
  • Shipping
    370
  • Returns
    224
  • Quality
    347

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 24.5%
Positive
12
Neutral
4
Negative
33
View ratings trends
200
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How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Date of experience: 10/18/24
See critical reviews

Reviews (985)

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Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user joes5090
New Jersey
1 review
0 helpful votes
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December 16th, 2024

The service is a waste of money.
You can't cancel without emailing them.
They don't ask you to choose a scent if your queue is empty, they ship you a random garbage scent you didn't ask for.
Absolute terrible process, you are better off just buying the scents you want to try one time.

Products used:
Colognes.

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

Thumbnail of user marisolr155
New York
1 review
0 helpful votes
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October 18th, 2024

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

Tip for consumers:
I found this scent very strong and empowering. This one is not my kind of scent I would purchase. I like fruity scents or fresh and clean scents but this one was too strong and floral like scent. I Did not like it. It's not for me.

Products used:
DKNY- BE DELICIOUS

Service
Value
Shipping
Quality

Date of experience: October 18, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hey, Marisol! So sorry you weren't feeling the fragrance you got! Sometimes it's a hit or miss with scents. Hang in there, your next one might be a winner! We can hook you up with a free one-time replacement! Just shoot us an email at support@scentbird.com 📧 We've got your back!🌸

Thumbnail of user mcwilliams.nicole
Canada
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

The money, though? That was charged immediately, as expected.

After seeing the ads on Instagram for months, on July 22nd 2024 I *finally* took the bait and purchased a monthly subscription. I selected my first scent right away, and I was charged for the transaction. Lovely, I thought to myself as I expected to wait 10 business Days. (I'm in Canada)

Those days passed, and my order hadn't even shipped. I contacted Scentbird support on August 13th, 2024 16 full Business Days after my purchase.
"Your order is processing and will reach you within 10 business days"...hmm OK, cool.

Today is August 23rd, 2024. My order is still processing, and the thought of my perfume shipping is but a faint glimmer on the horizon. I have emailed support again asking for a full refund and cancelation of my subscription. To say I'm disappointed is an understatement.

Buyer beware!

Products used:
Perfume

Service
Shipping

Date of experience: August 23, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hey Nicole! We’re really sorry to hear about this experience. 😔 While shipping delays are frustrating, and we totally understand your disappointment, we assure you this is far from the typical experience. Your order heads out within 5 business days and should reach you in about 10 business days after billing. Our team will always make sure to get any issues regarding your shipping resolved for you. We're always here to help at support@scentbird.com✉️. Thank you so much for your patience. 🕊️💌

Thumbnail of user justinvan291
Canada
1 review
0 helpful votes
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November 23rd, 2024

I got a subscription for myself and my wife. I went ahead and added an extra fragrance a month bring it to (4) total scents per month. When signing up for this subscription service I was told you're able to choose your scents each month. I went ahead spent some time found some I thought we would enjoy. All was well until today when I received an email saying my order is being shipped. I had a look at the order and to my surprise the company had gone ahead and choose all new scents that neither my wife or myself would like. I contacted support and told them to cancel my orders because in my books that was very deceiving. They did cancel my subscription BUT… there is always a but… they said that due to there policy they will not issue any refunds. So basically what this company is doing is having users sign up to pick nice designer fragrances once payment is received they change your order to less well known kinda junk bin fragrances and weather you catch it before they ship it or not they will NOT issue you a refund they will send you the bin fragrances and keep the money you spend for well known kinda good fragrances that you have picked.
It's deceiving almost fraud what is going on with this company. They lost over $100.00 a month USD subscription and I hope this review helps others from having there money taken and from being deceived by this company

Products used:
Scentbird

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2024

Thumbnail of user gordonl231
Washington
1 review
0 helpful votes
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June 9th, 2024

My daughter purchased a six-month subscription as a gift. I set up a profile that only allows me to access the site to purchase stuff off the site. My daughter said it should come with one fragrance per month as part of the service - nowhere on the site could I find that benefit. So, I chatted with customer service and received some canned BOT response relevant to an unrelated topic. Rating this site on a scale of 1-10 - "ONE" I feel bad for my daughter as this would be a thoughtful give if the company was legit.

Tip for consumers:
Would not recommend this as a gift to anyone!

Service
Value

Date of experience: June 9, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Gordon! So sorry you're having trouble with your gift subscription.😔

The gift redemption email you received is meant to guide you through the redemption process, including setting up your account, where your orders should be shipped to, and adding items to their queue. If you've successfully redeemed the gift subscription, your orders are created automatically each month based on the items you've added to your queue.

You can always view your subscription details on your Manage Subscription page on your profile.

If you're still having trouble, please send us a direct message on Instagram or Facebook or to our dedicated email at support@scentbird.com📩. We'll get this cleared up for you immediately, so you can start receiving your fragrances. Again, Gordon, please accept our apologies for any confusion. We hope to hear from you soon.🤎

Thumbnail of user rovivanss
Spain
7 reviews
0 helpful votes
  • Send Message
June 6th, 2024

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers.
Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price.
I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online.
I recommend!

Date of experience: June 6, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thanks so much for your awesome review! 🌟 We’re thrilled to hear you’ve had such a great experience with Scentbird. We love that you’ve chosen us as a gift for people in your life—sharing the love! 💖 You motivate us to keep improving our service. Thanks for recommending us, and happy scent hunting! 😊✨

Thumbnail of user semo.yay1
Colorado
1 review
0 helpful votes
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May 27th, 2024

So far I've gotten 3 different scents. Waiting on my 4th. And I'm not impressed at all. 17$ a piece and they all smell like old powder. My next one is a ln Ariana one, and im Hoping I like that one. At this rate, I'd rather go into a store and smell samplers just to find a good one. I'm going to keep ordering a few more just in case it was hit hit and miss. So far, feels like a waste of money. Even at this price.

Products used:
Scents

Quality

Date of experience: May 27, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

HI there! So Sorry to hear you're not loving your scents so far.😔 We totally get that fragrances can be hit or miss sometimes, and it's disappointing when it's not something that speaks to us. To make it up to you, we'd be more than happy to send you a one-time courtesy replacement of your choice, on us! Please reach out to us at support@scentbird.com📨 if this interests you. We hope your upcoming fragrance by Ariana Grande will be a win as well. If you ever need help picking out a scent, just let us know—we're always here to help!💖🥰

Thumbnail of user lindseybailey.01
Illinois
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I've tried some other perfume subscription boxes and prefer Scentbird. They don't have as many niche perfumes as I'd like, and hopefully, that changes. The overall experience is the best due to the aesthetics, packaging, and the little details like the labels; even the samples outside the case look nice when displayed in a glass container. You can tell that everything was thought out. All the perfumes I've received have smelled good; some smelled "off" from other companies. I guess my only request is more niche or even borderline perfumes, which is why I'm giving it four stars.

Tip for consumers:
I think this is a great way to try new perfumes.

Products used:
Perfumes

Date of experience: May 13, 2024

Thumbnail of user kevc29
New York
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

They take forever to ship your order, waiting about days for my little scent, plus they charge $10 to subscribe then another $10 for your order plus shipping and handling.

Date of experience: June 5, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hey there! Sorry for any hassle and the confusion with your billing.😞 Your first order ships from our facility within 5 business days and is typically delivered by the post office within 10 business days of your billing. It takes any longer, please let us know and we'll fix it.

We're all about keeping things crystal clear.🫧 A 1-fragrance/month plan goes for $16.95, but you may get a promo that gives you a certain discount for your first fragrance. Shipping within the United States is free amd $4.99 USD to Canada. An extra charge can only pop up when you upgrade your subscription or add premium items for that month, but we'll always give you a heads-up. Just shoot us a quick email at support@scentbird.com📧, and we'll clear everything up!🌟 We'd love nothing more than for you to have a good experience.🫶🤎

Thumbnail of user lissiebabie
New York
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I really like the option to buy a small bottle of good smelling perfume and that you can easily pause your sub. It is nice that you can pick for different months in a queue. I am pretty satisfied.

Date of experience: May 15, 2024

Thumbnail of user tabithae32
Ohio
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I will never choose another website to order perfume or cologne Because of Scentbirds great prices, high end quality, wide variety, on point descriptions, fast service and over all easily navigated website is what has me completely satisfied as a consumer! What more could I ask for?! Thanks Scentbird!

Tip for consumers:
I absolutely love this site and I strongly recommend it to everyone just as I have all of my family and friends!!

Products used:
Perfume

Service
Value
Shipping
Quality

Date of experience: April 19, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Tabitha, we really appreciate your positive feedback 🥰! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you 🔥. Thank you for sharing with us and the community!

Thumbnail of user jonathanb1852
New Jersey
1 review
0 helpful votes
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May 23rd, 2024

Package Saud it was delivered and no package in mailbox I sent an email saying I did not receive the package and 2 weeks later I have no gotten an email

Service
Value
Shipping
Returns
Quality

Date of experience: May 23, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

That's definitely not the experience we want you to have, Jonathan!😞 Please email us at support@scentbird.com or shoot us a DM on Instagram or Facebook, and we'll look into this right away for you, and get you another package. We want to make sure you receive your order as soon as possible!🚨

Thumbnail of user davidb11831
Canada
2 reviews
2 helpful votes
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March 31st, 2024
Verified purchase

I started using Scentbird in November and they stopped sending product out in February reached customer service twice telling it was fixed and didn't get anything in March either but credit card been charged ….
Trying to cancel and get message error at the end

Tip for consumers:
Like the concep, liked the product
Hate the service and the shipping

Products used:
Cologne
Car scent

Service
Value
Shipping
Quality

Date of experience: March 31, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi David! We're so sorry to hear about this hassle!😔 If this hasn't already been taken care of for you please email us at support@scentbird.com with your details, and we'll make sure to sort this out for you ASAP🚨 and get you your packages.📦 We'll ensure you're not charged again and help you cancel your subscription. Thank you for your patience. You deserve the best of service!🫶

Thumbnail of user sandrab3904
California
1 review
2 helpful votes
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March 27th, 2024

I never received my order. I tried to contact company but only bots available and cannot answer my questions. They do not have live agents. Money lost, Product lost. Very unhappy 😡 Of I could give 0 stars I would. Please be aware.

Tip for consumers:
Need live agents. How many people lost their money and never received product.

Service
Shipping

Date of experience: March 27, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Sandra! I'm so sorry you never received your order! We realize how frustrating that must be.😔 Please reach out to us via DMs on Instagram or Facebook, or via email at support@scentbird.com💌. We do have agents ready to make it right for you. Let's get you that package!💓

Thumbnail of user bryans1248
Canada
1 review
1 helpful vote
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March 29th, 2024
Verified purchase

I had my Scentbird account for almost a year, the service was okay, but very expensive. The reason I had my account for so long is because they make it so difficult to cancel. Additionally, I use anonymous emails for each subscription, and as soon as I cancelled my subscription, I started receiving very convincing scam emails to the address that was only ever used for Scentbird. So, that leads me to believe that once you cancel your subscription, they sell your information. Scummy company, I highly recommend you avoid them.

Service
Value
Shipping
Quality

Date of experience: March 29, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Bryan! We work hard to protect all client data and personal info while providing top-notch customer service.🫶 We keep our activities transparent, so you can view what types of personal data may be disclosed for the sake of providing you with better service in our Privacy Policy. Your privacy and security are our priorities!🛡️🔒

Thumbnail of user sacharinejen
Canada
1 review
0 helpful votes
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April 16th, 2024

I didn't realize that my old address was still on the site. I asked them if they could forward it to the new address and Ron had said yes, we'll send it. I then was like ok, let's just cancel this month's.

He SAID OK, IT HAD NOT BEEN SHIPPED OUT YET.

I found out 2 days later that the package was sent out to the WRONG ADDRESS. I contacted customer service who refused to refund my money and insisted on sending it out to the new address. I didn't want it anymore.

Because they were incredibly frustrating, I decided to cancel the service.

THEY CHARGED ME FOR SOMETHING I NEVER GOT.

THEY HAD AGREED TO CANCEL IT THIS MONTH BUT SENT IT OUT ANYWAY.

HORRIBLE CUSTOMER SERVICE.

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We're really sorry for the confusion and frustration this has caused you.😔 While we're unable to intercept a shipment that's already on its way to you, we usually arrange for a courtesy replacement to be sent out to your new address, to make sure you're never missing out. If you could please reach out to us at support@scentbird.com with your account details, we'll arrange for a refund for you, so you're not losing out. Again, We're truly sorry for the inconvenience.💓🫶

Thumbnail of user janew1000
Texas
1 review
1 helpful vote
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March 15th, 2024

I had a subscription to Scentbird for 4 months, but wanted to cancel. Trying to cancel through the app takes you to a page that asks you to give the reason for the cancellation, but the page never fully loads making it impossible to complete the cancellation. Using their "Contact Us" link just takes you around in circles. There is no customer service phone number to call. The only number I did find was answered with an automated message stating there is no customer service via phone. Eventually I had to go through my third-party payment program and have them cancel the recurring payments. Sure, it was a fun little package to get every month with perfumes I would probably never have tried, but absolutely not worth signing up for given the difficulty to connect with customer service or cancel the subscription.

Service

Date of experience: March 15, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Jane! Sorry to hear if you've had trouble canceling — that's not what we're about, we want everyone to have the freedom to come and go as they please! On our app, just tap the Account icon, then hit “Cancel Subscription,” and follow the steps. If you're stuck, just reach out to our Customer Experience team at support@scentbird.com📧 or send us a DM📩 on Facebook or Instagram, and we'll take care of it right away!🫶

Thumbnail of user sheilar626
Canada
1 review
0 helpful votes
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March 10th, 2024

My first order was $28 with the conversion from USD to CAD. I thought ok, a little pricey but not too bad. My second order was $47! Their excuse was BS! If you are Canadian, it is so not worth the price! A total waste of money! I rate this App 0 Stars but you have to give it at least a 1 star to post your review. 2 thumbs down 👎🏾

Date of experience: March 10, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hey Sheila! Sorry if things got a bit confusing with your charges! We always aim to keep our billing crystal clear.🫶 An extra charge can only pop up when you choose to upgrade your subscription for more items per month or add premium fragrances to your queue. We'll always give you a heads-up when you click on these options. A quick email to support@scentbird.com, and we'll get everything cleared up!💯

Thumbnail of user valenciam50
California
1 review
0 helpful votes
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February 18th, 2024

Just like the tin says. They deliver what they say. Products are nice, though your mileage may vary. They are scents, after all, so it's a process of refining what you like and do not like. One minor complaint is that they sometimes forget to include the little info card telling you about the scent. Rest is pretty positive, though.

Tip for consumers:
Jetson let the smurfs out again and got fired. Stupid Jetson!

Products used:
All of them. Perfume.

Service
Value
Shipping
Quality

Date of experience: February 17, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for sharing with us and the community, Valencia! ❤️ This really always means the world to us! When it comes to the scent cards missing in the packages from time to time, rest assured that our QA team does its best to investigate & prevent such oversights from happening 🙌 But rest assured that our Team can always send you a digital version of the card, so you have it for all of your scents 😊 Simply email support@scentbird.com and we'll take care of it for you!

Thumbnail of user rangflinger
Canada
1 review
0 helpful votes
  • Send Message
March 7th, 2024

Decided to try scent bird amd the first months was 8 USD, and to upgrade for the first month it was and additional 12 USD. I chose 3 scents one being an extra 10 dollars. After I checked my account I was charged by them 3 separate time adding up to over 70 dollars. I immediately reached out to cancel the subscription and be refunded and after 2 days they finally responded saying it was to late and they had shipped the order. They didn't ship the order until the next day. They also claimed I had ordered 2 premium scent and apparently the premium 3 scent deal didn't apply to my account. I asked them for an actual bill to see how they broke down the charges and I haven't recieved any response from them. So for 1/10 customer service and incredibly misleading pricing

Tip for consumers:
Don't waste your time with this subscription scam

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Sorry for the mix-up with your charges. We aim to keep billing super clear.💎 An extra charge can only pop up if you upgrade for more items or add premium fragrances to your queue, and we always give you a heads-up when you do so. Just hit us up at support@scentbird.com, and we'll clear up your billing!🫶 Again, please accept our sincere apologies for the confusion.😔

Thumbnail of user alexiso522
California
1 review
3 helpful votes
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February 7th, 2024

My subscription was supposed to be $7.99 a month or something like that, when I look at my bank statement they've been charging over $18 for months. And this last time I didn't even receive my order. The perfumes are nice but it's not worth it if you don't want to get scammed

Tip for consumers:
You won't be getting charged what you think you will, it'll tell you that you have giveaways for friends and when they go to get it it'll try to make them pay, no one will respond if you don't get your product and no one is accountable for charging you twice the amount you agreed to.

Products used:
Perfume

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Alexis! Sorry for the confusion with your charges.😔 We try to keep things clear as day with our billing. Kindly note that you must've received a 50% discount for your first fragrance, as a 1-piece plan is $16.95 USD. An extra charge can only pop up when you choose to upgrade your subscription for more items per month or add premium fragrance. But certainly, we always give you the heads-up when you click on these options. Your referrals are guided to start their own accounts and are only billed $3 for shipping for their first non-premium fragrance. We're always ready to meet you all the way if you reach out to us at support@scentbird.com with any concerns. We're determined to offer you the best fragrance experience.🤎

Thumbnail of user shaylynn.mitchell.35
Florida
1 review
2 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

I never got what I ordered. Like when the package came... It's empty. Empty!😡. I have ordered before and got what I ordered. What happened. I'm very upset.

Tip for consumers:
No😡

Products used:
The container is empty

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Shaylynn! We're so sorry to hear this happened! This must've been really disappointing.😔 We'd be more than happy to replace your order ASAP!🚨 Please send us a quick email at support@scentbird.com, and we'll take care of this for you with the urgency it deserves.✨

Thumbnail of user teaj9
Canada
1 review
4 helpful votes
  • Send Message
January 25th, 2024

The Fragrance are all cheap, I swear knock offs! They don't come with the brand label! I tried a couple hoping it work out. On package never arrived. I contacted them by email, they said they would resent me a new one, I said no, I want a refund. They said no. But I didn't even get it and you had to reprocess the order. Save your money! Honestly crooks.

Date of experience: January 25, 2024

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Tea! We're really sorry to hear about your negative experience.🥺 Just to clarify, we only provide the authentic unaltered fragrance gotten from the brands directly, just repackaged by us. If you didn’t receive your package and weren’t satisfied with the resolution, we still want to make things right by you. Please reach out at support@scentbird.com, so we can work on a solution for you.✨ Your satisfaction is important to us!🫶

Thumbnail of user seaspraycafe
California
1 review
0 helpful votes
  • Send Message
December 27th, 2023

This is a great way to build a nice array of perfumes. I receive two each month. There is a vast array of scent styles available. My only dislike is that they send you one, really awful looking case. Gray plasticy thing. You can only purchase a different one at a high cost. To me, one should be given each month in a seasonal color. They charge a lot for these cases! It's just a cheap, plastic cylinder which would cost.50 cents to make. Because the scent vials have a unique shape you can only buy from Scentbird. Almost a deal breaker for me. It's hard at first to get the hang of spraying the perfume. I recommend Scentbird to friends and have given gifts that were well received.

Tip for consumers:
It was a little hard to navigate the car scents.

Products used:
The perfume. The car scent was nice but too expensive.

Date of experience: December 26, 2023

Thumbnail of user calvinc196
California
1 review
0 helpful votes
  • Send Message
November 18th, 2022

Sometimes u wait up to a month over the time expected to get ur monthly order. I had an October scent come in at the end of November so they missed one month saying they will give me 5$ off no refund for my month that never arrived.

Date of experience: November 18, 2022

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Calvin, we are very sorry for all the frustration caused by our processing and shipping times! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team ❤️ Meanwhile, feel free to email us at support@scentbird.com if you need any help. Thank you.

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Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

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Thumbnail of user jessical541
Jessica L.
Typically responds within 9 days

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