Scribd Questions & Answers

Hi Priya - if you successfully cancel your membership before the end of your 30-day trial, you will not be charged! For any other questions, please send us an email to help@scribd.com!

Hi Miguel. Thanks for reaching out. You can cancel your free trial subscription's renewal at any time. You'll still receive your full 30 days, but will not be billed after that. If you do not cancel your subscription before the end of the trial period, your credit card or PayPal account will be billed automatically for the coming month. For more information, please email us at help@scribd.com and reply back here with your ticket number. Thanks! -Donni, Scribd Customer Support

Hi Paul! We do not charge per book, so you'd only be billed for the subscription if you do choose to subscribe. Our support team is always happy to help with any questions to may have! Email us at help@scribd.com and we'll be in touch shortly. Thanks! - Zoë, Scribd Customer Support

Hi there! As long as you unsubscribe before the end of the free trial, you will not be charged. We're always happy to help with canceling as well! Just send us an email to help@scribd.com and we'll be in touch. Thanks! - Zoë, Scribd Customer Support

Hi MaryAnn! We send you an email to mamigatz44@aol.com last week asking for a bit more information in order to locate your subscribed account. We definitely want to make sure you get any refunds you are eligible for and that the subscription is canceled. Please reply to the email we sent last week so that we are able to locate your account. Thanks! - Zoë, Scribd Customer Service

Thanks for informing us! Our support team can help you with that. To get in touch, please use this link: https://scr.bi/assist and one of our agents will help you out within 24 hours -EC

Hi there, it sounds like this is due to either a duplicate account of yours or an unsuccessful cancellation, as it's impossible for us to bill a canceled account. Our support team is more than happy to help with this, so please use this link to connect with them directly and you'll receive a response right away: https://scr.bi/assist

Thanks for reaching out to us here and I apologize for the delay - one of our agents has your ticket now and will respond shortly. Let them know there if you have more questions and they'll get back to you ASAP

Oh no! Thank you for letting us know and I apologize for the delay! We currently are experiencing a backlog of tickets, which is delaying our support response times. However, we want to make sure we assess this with you right away. Please update here with your ticket number and we'll use it to escalate your ticket to the top of the queue so we can get back to you ASAP.

Hey Richard, we definitely want to look into this with you. Can you please email the details to us at help@scribd.com so that you can connect with one of our support specialists? They have the tools to assist you and stop any future charges. Thanks!