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Question:

They have been billing for a service that i did not sign up for. they send a message for a free trial and then proceed to charge my paypal account. They have been billing for a service that i did not sign up for. they send a message for a free trial and then proceed to charge my paypal account.

Answer:

Hi Paul - I'm very sorry to hear this. Please send us an email to help@scribd.com and we'll be happy to cancel your subscription and issue a refund. Thanks!

By Scribd S., over a year old

Question:

Will i be charged if i i only need the book for 3 days? Will i be charged if i i only need the book for 3 days?

Answer:

Hi there - if you successfully cancel your membership before the end of your 30-day trial, you will not be charged! For any other questions, please send us an email to help@scribd.com!

By Scribd S., over a year old

Question:

I submitted for a refund for this service that i never signed up for...crickets I submitted for a refund for this service that i never signed up for...crickets

Answer:

Hi John - I'm so sorry to hear you never received a response! Could you please provide me with your ticket number, so I can follow up? Thank you!

By Scribd S., over a year old

Question:

Can scribd staffs delete my trial account and credit card info immediately?i've cancelled my trial and would like my account deleted, request #1478104 Can scribd staffs delete my trial account and credit card info immediately?i've cancelled my trial and would like my account deleted, request #1478104

Answer:

Hi there! My colleague replied to your other duplicate request, #1478127, and I just wanted to make sure you caught our response. We erased your account and credit card info as requested. Should you ever return and purchase a subscription in the future, you can cancel it any time from your Account Settings; when you cancel your subscription we'll ensure it remains active until the end of the current month that you've paid for, but we won't bill you again. Cheers! Jerry

By Scribd S., over a year old

Question:

I just want to know how does this software work I just want to know how does this software work

Answer:

Hi Alec. Thanks for reaching out to Scribd. We're a membership service where for one flat monthly fee you get your choice of 3 Ebooks and 1 audiobook per month, with additional access to our completely unlimited catalog of Scribd Selects and other titles. That means unlimited access to over 155,000 ebooks, articles and audiobooks, and documents that are uploaded and shared by our users! While not all of our catalog is unlimited, we're confident you'll find something you'd like to read with us. You can access and read with Scribd from Scribd.com on a browser or installing the Scribd app to your mobile device. If you have additional questions, please refer to our FAQ page or email us at help@scribd.com. Thank you. -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

I ordered an ebook thru ebookspot and they charged my account but i never recieved an email or my ebook I ordered an ebook thru ebookspot and they charged my account but i never recieved an email or my ebook

Answer:

Hi there. I'm sorry but Scribd is not affiliated with ebookspot. If you ordered or have an account with Scribd, please email us at help@scribd.com and reply back here with your ticket number. We'll be able to further assist you. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

Charing money from my credit card account unnecessarily. Charing money from my credit card account unnecessarily.

Answer:

Hi there. For us to better assist you with your account please email us at help@scribd.com and reply back here with our ticket number. Thank you. -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

Hello. if i go ahead with the free 1-month trial but cancel it before 1 month, i am not going to be charged for the following month, right? Hello. if i go ahead with the free 1-month trial but cancel it before 1 month, i am not going to be charged for the following month, right?

Answer:

Hi Sevinc. You can cancel your free trial subscription's renewal at any time. You'll still receive your full 30 days, but will not be billed after that. Usually, you can do so from your Order History in your account settings page. ITunes subscribers must go through iTunes to cancel, however. If you have any further questions, please email us at help@Scribd.com and reply back here with your ticket number. Thanks! -Donni, Scribd Customer Supprt

By Scribd S., over a year old

Question:

Hi, why am i always being charged when i have already cancelled my subscription? Hi, why am i always being charged when i have already cancelled my subscription?

Answer:

Hi there. I can check your account for you. Please email us at help@scribd.com and reply back here with your ticket number. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

To my knowledge i've already cancelled my account twice. i live in the netherlands and i really want scribd to stop charging my creditcard each month. please cancel my account if i didn't do that properly. it's made too difficult to cancel anyway. kind regards, anneke veldkamp To my knowledge i've already cancelled my account twice. i live in the netherlands and i really want scribd to stop charging my creditcard each month. please cancel my account if i didn't do that properly. it's made too difficult to cancel anyway. kind regards, anneke veldkamp

Answer:

Hi Anneke. Thank you for writing in and I've located your ticket. There is some information that I will need to further assist you with your account. Please check your email for requested information. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Scribd Questions & Answers

They have been billing for a service that i did not sign up for. they send a message for a free trial and then proceed to charge my paypal account. They have been billing for a service that i did not sign up for. they send a message for a free trial and then proceed to charge my paypal account.

Will i be charged if i i only need the book for 3 days? Will i be charged if i i only need the book for 3 days?

I submitted for a refund for this service that i never signed up for...crickets I submitted for a refund for this service that i never signed up for...crickets

I just want to know how does this software work I just want to know how does this software work

I ordered an ebook thru ebookspot and they charged my account but i never recieved an email or my ebook I ordered an ebook thru ebookspot and they charged my account but i never recieved an email or my ebook

Charing money from my credit card account unnecessarily. Charing money from my credit card account unnecessarily.

Hello. if i go ahead with the free 1-month trial but cancel it before 1 month, i am not going to be charged for the following month, right? Hello. if i go ahead with the free 1-month trial but cancel it before 1 month, i am not going to be charged for the following month, right?

Hi, why am i always being charged when i have already cancelled my subscription? Hi, why am i always being charged when i have already cancelled my subscription?

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