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Question:

Are the documents they provide for the comptia net+ and sec+ exams helpful Are the documents they provide for the comptia net+ and sec+ exams helpful

Answer:

Hi Scott. You can sign up for a free trial and check these documents to see if this is what you need. Please email us at help@scribd.com and message me your ticket number for more information about our free trial. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

Hi , seeing all those reviews , i am already thinking of not to put my credit card details for subscription. i need to unlock couple of files. is it that you people can guarantee that you only charge me once and get me details. because it seems free subscription is only a ploy to get people into the trap. ready to pay for one month but need assurance that i am not charged again n again upon deactivating my account. best hamza Hi , seeing all those reviews , i am already thinking of not to put my credit card details for subscription. i need to unlock couple of files. is it that you people can guarantee that you only charge me once and get me details. because it seems free subscription is only a ploy to get people into the trap. ready to pay for one month but need assurance that i am not charged again n again upon deactivating my account. best hamza

Answer:

Hi Hamza. We'll be able to give you information regarding registering with Scribd and reading with us by email us at help@scribd.com. Reply back here with your ticket number or with your email, and we can send you more information. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

I deactivated my account before the expiration of the trial period. but the company keeps charging me for the services i don`t even use! and i can`t access my account and fix it because it`s deleted! how can i solve it? I deactivated my account before the expiration of the trial period. but the company keeps charging me for the services i don`t even use! and i can`t access my account and fix it because it`s deleted! how can i solve it?

Answer:

Hi Anastasia. If you haven't done this already, please email us at help@scribd.com and reply back here with your ticket number. We will be able to assist you with your account and any refunds, if necessary. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

Hi can you help me with my request? request #1351000. i was first charged for a free trial last march 24, 2017 then canceled my subscription immediately. but last april 24,2017 i was charged again by scribd. appreciate your immediate response thanks. Hi can you help me with my request? request #1351000. i was first charged for a free trial last march 24, 2017 then canceled my subscription immediately. but last april 24,2017 i was charged again by scribd. appreciate your immediate response thanks.

Answer:

Hi Josh. Please make sure to check your alternate email for more information regarding your initial registration on March 24,2017 for the trial membership. Thanks! Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

I want my account cancelled. user name is abrahm@aiming-inc.com.ph. scribd has been charging me without my consent. i have cancelled my subscription before my subscription ended, but still got charged in my credit card. please cancel my account and i would like to request for a refund. my request ticket is request #1351000. I want my account cancelled. user name is abrahm@aiming-inc.com.ph. scribd has been charging me without my consent. i have cancelled my subscription before my subscription ended, but still got charged in my credit card. please cancel my account and i would like to request for a refund. my request ticket is request #1351000.

Answer:

Hi Josh. Thanks for your ticket number. Zeke, from our support team has replied and refunded your account on Sunday, May 7. You had written us from a different email from the one that is provided. Please make sure to check your alternate email for more information about your account. Thanks! Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

Hello, could you help me please with the following ticket: request #1322910. two files i uploaded last month are still not visible. Hello, could you help me please with the following ticket: request #1322910. two files i uploaded last month are still not visible.

Answer:

Hi Nick. Thank you for providing your ticket number. I've located your ticket and have replied to your email. Thank you for your patience. Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

I want my account cancelled. user name is snl47@rediffmail.com. scribd has been charging me without my consent. i have cancelled my account twice in past four months, but still got shocked to see myself being charged yet again!! why do you guys have like 6 step process for cancellation and only 1 button to resume cancellation? this sounds like an elaborate scam process to me. I want my account cancelled. user name is snl47@rediffmail.com. scribd has been charging me without my consent. i have cancelled my account twice in past four months, but still got shocked to see myself being charged yet again!! why do you guys have like 6 step process for cancellation and only 1 button to resume cancellation? this sounds like an elaborate scam process to me.

Answer:

Hi Nidhi! We are currently gathering information and starting the process of updating our cancelation flow, for a more seamless and simple experience. If you have any other questions and/or concerns, please email us at help@scribd.com. Thanks! Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

I subscribed today for the free trial, but i cancelled the membership immediately after. i wanted to delete my account but it says that i still have an active membership. will i still be charged after canceling the membership? >:( I subscribed today for the free trial, but i cancelled the membership immediately after. i wanted to delete my account but it says that i still have an active membership. will i still be charged after canceling the membership? >:(

Answer:

Hi Marielle. Thanks for providing your email. If you need further assistance with your account, just reply to that email and I can help further assist you there. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

On my account, it clearly said i would not be charged until 3/23. i logged into my bank account it shows i already have a pending charge. it is a scam if you are providing incorrect info regarding the date customers will get charged. would not recommend this company. On my account, it clearly said i would not be charged until 3/23. i logged into my bank account it shows i already have a pending charge. it is a scam if you are providing incorrect info regarding the date customers will get charged. would not recommend this company.

Answer:

A: A: Hi Rhonda. I'm sorry to hear that. I've checked our account from ticket #1281029 and it seems that the account has already been closed and the ticket has bee resolved in January including your refund. Do you have another account that is active with Scribd that showing a pending? If so, please email us again at help@scribd.com and include your email that is registered with Scribd so that we can check this account for you. Thanks! -Donni, Scribd Customer Support

By Scribd S., over a year old

Question:

I keep getting charged and get no reply from them. i have had three credit cards that keep being charged without providing them with the numbers. they are non-responsive. a letter to the ks attorney general is on my desk to be mailed. stay away from this company! I keep getting charged and get no reply from them. i have had three credit cards that keep being charged without providing them with the numbers. they are non-responsive. a letter to the ks attorney general is on my desk to be mailed. stay away from this company!

Answer:

Hi Kevin. I'm sorry to hear that your credit card has been used without your consent. I'm here to help. Please message me your ticket number or your email. As soon as I get that, I'll be able to start an investigation to locate an account related to the charges you are incurring. Thanks! - Donni, Scribd Customer Support

By Scribd S., over a year old

Scribd Questions & Answers

Are the documents they provide for the comptia net+ and sec+ exams helpful Are the documents they provide for the comptia net+ and sec+ exams helpful

Hello, could you help me please with the following ticket: request #1322910. two files i uploaded last month are still not visible. Hello, could you help me please with the following ticket: request #1322910. two files i uploaded last month are still not visible.

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