- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
StyleWe has a rating of 2.9 stars from 5,153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StyleWe most frequently mention return policy, poor quality, and tracking number problems. StyleWe ranks 28th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
49,461 reviews
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Ordered put in two months ago and still haven't gotten all my items from the "one" order. They ignore you when report it. I believe in the hopes you forget and they can keep your money. I say that because there is no notification items are missing from order and backlogged and when it will get sent to you. You must keep track of each item and the number to reference back to. Not a reliable company and holds onto your money too long.
Tip for consumers:
That they would not respond to my demand for what I ordered for over 30 days
Products used:
Cloths
Date of experience: October 30, 2024
Company continues to offer discounts if you dint complete your order right away, but many times the discount offer code isn't applied and deducted from original price of item(s).
Like style and would look nice wearing to church on Sunday.
Date of experience: July 1, 2024
Oh my gosh. I had such high hopes and was so dismally disappointed by the trash I received. I ordered 2 dresses and even though I went by their size chart, they were too small. I bought cute green and white shoes and was looking forward to getting the green dress with white daisies on it. JUNK! The fabric was shiny and the flowers didn't line up at the seams. I could have sewn this better with my eyes closed. I figured I was getting a knock-off but I didn't think it would be this bad. SO, SO, SO DISAPPOINTED.
As for the other dress I ordered, it was out of the same crummy fabric. It reminds me of shiny swim shirts. Ick. I have purple shoes and thought they would finish this off nicely. Nope.
Honestly, the fabric for these dresses in nothing like what is shown on the StyleWe site. I love the styles they show, but the quality is substandard and In think constitutes false advertising.
I am already out the cost of shipping. Will they dare to make me pay for the return?
Tip for consumers:
I have not heard back from the company yet. Will update when I do.
Stating something is polyester does not give proper information. Polyester can mean anything from a fine chiffon to to a heavy double knit. Heck, it can even mean "plastic" containers.
Why are companies allowed to use bait and switch with their photos? What happened to truth in advertising? Too much of these cheap and misleading items are causing waste. Waste in packaging, shipping, and overflowing landfills.
Products used:
I used nothing. These were cheap, shiny, thin, ugly knock-offs and the pictures online do not equal what was received.
Date of experience: August 3, 2024
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by product quality.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.The materials differ from every items. You could please kindly visit item's details page and then you will see it.We will try our best to improve our product quality and shipping service to provide you the better shopping experience.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. If you choose the size according to the size chart, but the size is incorrect, could please measure them with a ruler provide us with relevant photos？
Your suggestion is valuable to us and we will take it into consideration as we continue to improve.
According to our return policy,customer is responsible for the return shipping fee.
I can't find any order with your name, kindly please provide us your order number or email so that we can check. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Tracy
STYLEWE
Horrible processing and shipping time, hit and miss on clothing items. Ordered three items on July 7,2024, only received one item as of Aug. 6.
Date of experience: August 6, 2024
Dear customer,
Thank you for bringing the issue to our attention. We sincerely apologize for the inconvenience you have experienced with your recent order.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Due to the high season, it may take longer to prepare the items. You can check our shipping policy in https://www.stylewe.com/information/shipping-delivery.
Upon checking, due to the peak shopping season, the rest items in your order have been delayed due to inventory constraints. But please rest assured that we are doing everything possible to expedite them and will ship them with priority once they are ready.
Also, one of the items you ordered is presale item, which means that it will require longer preparation time than regular products. You will see a Presale label in the product detail page. You can know more about presale items at our pre order guidance: https://www.stylewe.com/information/pre-order-guidance.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Date of experience: March 30, 2024
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping delay.
Please understand we only accept order after payment is done. You can check with your bank/card company to see if they provide installment paying service, or use the installment service provided by PayPal/Klarna/Afterpay.
Since the item(s) you ordered is presale item, which means that it will require longer preparation time than regular products. You will see a Presale label mark in the cart and in your order's detail page.
You can know more about presale items at our pre order guidance: https://www.stylewe.com/information/pre-order-guidance
Please note the size you ordered is no longer available for other customer, but the product in your order is always under preparation.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
STYLEWE
The item I was looking for - elegant floral dress midi - was no longer available!
2nd best option, and one cheap deal. Offset by expensive shipping costs
Date of experience: November 15, 2023
The item did not meet my expectations. I returned on January 10,2024 for a full reimbursement and still have received my refund. Horrible customer service.
Requested a refund. Still waiting.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Dear Customer,
Thank you for your feedback on Sitejabber! We sincerely apologize for any confusion or inconvenience caused by the item not meeting your expectation and the deleyed refund.
We regret that the item you received did not meet your expectations and sincerely appreciate your feedback. We are always striving to optimize our merchandise to ensure our customers have a satisfying shopping experience.
Regarding your question about returning your item for a refund, we would like to clarify that we recently discovered that the processing of your return package was delayed due to it being held by the US Postal Service. In fact, we have not yet received your return package. However, considering this situation, we have negotiated with you on chat to offer you a refund and we are pleased to inform you that this refund has been successfully issued. We recommend that you check the original payment account to ensure that you have received your refund.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Thank you again for your feedback and rest assured that we will continue to strive to improve our customer service to ensure that you and our other customers have the best possible shopping experience.
Best regard,
Hailee
StyleWe
Date of experience: January 3, 2024
It's been nearly 30 days and I have not received my 2 orders. I'm getting worried this is not a genuine website. I just sent an email requesting about two prior orders in which clothing was ordered/purchased on 1/23/24. & 2/6/24. Today is 2/17/24 and I just foolishly placed a 3rd order before realizing I had already placed an order for the same skirt. I requested to cancel said order; awaiting response.
Date of experience: February 17, 2024
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping.
Thank you for your purchase! We are a legitimate company. Please don't worry.
For the duplicate order, we have canceled it for you. The refund would be well processed in 3-5 business days via your original payment method.
As for the previous 2 orders, it seems that most items are already shipped out, some of them are delivered and some of them were available for pickup according to online information.
We are deeply sorry for making you wait so long. Due to the high season, it will take longer to prepare the items.
We will do our best to improve the stock alert system. We believe that our company will make better progress due to valuable customers like you.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If customer meet any issue, please feel free to contact us by chat for quick response or by email at service@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
STYLEWE
After meeting the required purchase amount for Free Shipping, a shipping charge was charged. I had to delete a few items in order to make my purchase.
They were cute.
Date of experience: January 23, 2024
Easy to make purchase. Unable to use 1st time purchase coupon. However, another coupon was available.
Very unique clothing. Beautiful designs and colors.
Date of experience: January 17, 2024
I brought a Jean dress that is 3 sizes to big for me. I was suppose to get an email to return it and I have never received the email. So I feel your customer service has treated me poorly and I am stuck with a Jean dress that I cannot wear.
Date of experience: February 21, 2024
Dear customer,
Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
We have email and 24-7 Live Chat service now. All emails will be responded to within 24 hours. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
Upon checking, we have never received your return request. Also, you only have one order on our website and your order only includes 2 sweaters, no jean dress. Therefore, please double-check the website from which you place your order.
If you have other order on our website, could you please provide our customer service center with your order number?
We have sent an email to you today. Looking forward to your reply. If you continue to have issues with the returns process, please contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Regarding the size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Date of experience: January 22, 2024
So I've taken multiple items in to be tailored. So this last time, a shirt that cost me 45.00 ended up costing me 85.00 after alterations. The shirt was HUGE and I ordered a small. It's still too large.
This has happened a few times and it gets pretty frustrating.
Date of experience: January 29, 2024
The sizes are huge. Just had to take my last purchase to the tailor to have it taken in.
Date of experience: December 27, 2023
It's been about 5 years since I've bought anything from Stylewe. I certainly hope the quality is as great as it was 5 years ago.
They were really pretty.
Date of experience: November 2, 2023
Unpleasant and dissatisfied with the inability to contact anyone; there's a customer service number that does not work, no matter what time I called. I still have not received my entire order, and the most frustrating part is that is no one to reach out to. How can I possibly reorder or recommend Stylewe to my family and or friends?
Date of experience: January 26, 2024
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the inconvenience you have experienced with our customer service and the delay in receiving your complete order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, the remaining items in your order are hot sale items, they have been delayed before shipping, but we can confirm that they have now shipped. You can check the status of your order by visiting https://www.stylewe.com/order-query. We've also sent you an email today about your order status.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
I hope the products are as awesome as they appear. Prices reasonable too
Date of experience: December 24, 2023
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response.
Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
I love a pretty white dress.
Date of experience: January 18, 2024
I ordered four midi dresses with long sleeves and they were all attractive for daily office wear making me feel professional and well groomed. I wish the sizes were a bit more flexible - with more petite and extra small ranges.
Good deals and midi dresses available. Shame about no extra small sizes
Date of experience: January 9, 2024
I've had ony positive experiences with Stylewe, even when I had to return something. I love the style options for full figured women and the sizes run true to the measurements provided for each garment. They are not all the same so you have to compare measurements, not just sizes.
Love the color, was looking for a blouse within this type of collar and cuffs.
Date of experience: January 14, 2024
I have been waiting on a refund for over 2 weeks. They have received my returned items and promised me a refund but nothing has happened. Stay away. This is a terrible place and they will steal your money
Tip for consumers:
They have atelier my money and continue to promise a refund without providing one. I did everything I was supposed to do
Products used:
None and they have stolen my money even though I shipped it back with my own money
Date of experience: December 8, 2023
Dear customer,
We apologize for any inconvenience or frustration you may have experienced with regards to your refund. We understand that timely and accurate refunds are essential to customer satisfaction, and we strive to provide a seamless and convenient shopping experience for our customers.
We want to assure you that we are not thieves, we are a legitimate company. Regarding returns, it takes time to put the information into the system after the package arrives at the warehouse, so there may be cases where the tracking was delivered but our system has not yet recorded it.
Regarding refund, we started to process your refund on December 4th. After checking, the refund is still being processed and it is estimated that it will be returned to your account within 1-3 days. Credit or debit cards may take an additional 3-7 business days to process, depending on your financial institution. We have also forwarded it to the finance department to arrange your payment as soon as possible. Thank you for your patience and understanding.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our refund process.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Style We used to represent reputable indie fashion designers. When I first came across them maybe 10 years ago I bought some great quality well designed clothes, but the quality gradually declined and they no longer have designers on their website. If you order you will receive a poor quality knock off of an image stolen from a reputable designer. Returns are a nightmare and expensive. The size charts are way off and the clothes run small causing expensive returns. Do your homework and do an image search for their photos and you'll see that it is a total scam.
Tip for consumers:
It's tempting from the great photos but those are stolen from other designer's websites and you will receive a cheap knock off.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
Sorry to hear that the product does not meet your expectations.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us at services@stylewe.com.
Stay safe and have a nice day!
I've ordered several times from StyleWe. For the most part, I'm satisfied with my purchase. There have been 3 out of about 15 items I did not like, and 1 that was defective. The exchange/return policy is pretty cut and dry. However, customer service is great. I'll continue to order specific things from the sight.
The products are both professional and priced well. I can wear each selection to work.
Date of experience: November 15, 2023
I recently purchased three items from StyleWe, and two of the items came very quickly. I'm very satisfied with the quality of the items, the brisk price and the ultra prompt shipping service. I can't wait to receive the third item now, so that I can show off my new fashions from StyleWe!
Personal shopping
Date of experience: January 10, 2024
I am really happy for getting my choices on their website as well as they had delivered the same product as it was showed in online portal. So, I can say that StyleWe is one of the best platform for fashion related people(either men or women wear). Thanks to the whole staff of the StyleWe.
Tip for consumers:
Recently, I have ordered a fancy(red) gown bearing order no- 2K109525 and they have delivered the same as it was seen on their online store.
Date of experience: March 4, 2016
I ordered a dress with the thought that I might have problems, but it is beautiful, well made and fits perfectly. The tracking number allowed me to follow the package and within 3 weeks I had my item, looking exactly like it was pictured. If I had bought this at Neiman Marcus it would have been at least 500.00 dollars because the workmanship is so beautiful. I would order from the same designer in a heartbeat. Maybe other designers have problems that have been stated below.
Tip for consumers:
each designer has their own sizing. make sure you check carefully, because they are not like American sizing
Date of experience: February 12, 2016
I ordered 3 dresses from this online store. All dresses were of good quality and priced reasonably. I like that I don't see the dresses I ordered on other sites. The shipping process took a little over 2 weeks but it is international shipping during a pandemic. I will definitely shop again for more unique items!
Tip for consumers:
Please keep in mind that the shipping is international so it will take a few weeks for your shipment to arrive. Tracking info is provided via email which is great and when I called, customer Service was friendly and helpful.
Products used:
Dresses
Date of experience: August 5, 2021
Thank you for your feedback.
We're glad to know you're satisfied with your shopping experience.
I was first afraid because I saw some very good and some very bad reviews, but my mom and I decided to order 3 maxi dresses each. Our order took a bit to arrive but the customer service agent (Maggie) that helped us gave us updates on our shipping and we could track our orders easily. We received them here in Mexico and they are beautiful, just like in the pictures we saw online, same colors, and the materials are of good quality :) I would order again!
Date of experience: June 29, 2020
This was my first time ordering and my last time. I placed my order for 3 items and only 2 came ( taking a long time) Then my third item took even longer ( over 8 weeks)
My 2 sweaters I waited for were to big and didn't look like the picture I seen on line. I was very disappointed, especially in your delivery time line. You must do better!
Could not reach anyone
I liked what I saw
I was so attracted to the red sweater and the other items.
Date of experience: November 30, 2023
Dear customer,
We apologize for any inconvenience or frustration you may have experienced with your recent order. We understand that a reliable and efficient service is essential to customer satisfaction, and we strive to provide timely delivery and accurate product descriptions.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Usually it will need 3-5 business days of processing time and then 10-15 business days of shipping time if you select standard shipping. In some cases, we may prioritize shipping of ready items to prevent further delays. For more details, you can check the shipping policy here: https://www.stylewe.com/information/shipping-delivery.
Regarding the first parcel, we checked and confirmed that it was delivered within our normal shipping timeframes. It's delivered 10 days after you place your order.
Regarding the 2nd parcel, it is a pre-sale item, so it was delayed before shipping. You can learn more about our pre-sale item shipping in https://www.stylewe.com/information/pre-order-guidance
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
Regarding the issue of the size and appearance of the sweaters you received, we apologize if they did not meet your expectations. There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center?
We want to assure you that we aim to provide accurate and representative images of our products on our website. If the items you received didn't look like the picture, could you please send pictures to our customer service center for checking? We've also sent an email to you today about your issues. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Love the red sweater and other items
Date of experience: October 31, 2023
I am not curvy like the models, but they have some classy looks that even a stick figure can wear and look good in. The jacket I ordered is classy and will dress up slacks, skirts, and denim, whatever you pair it with, your outfit will look better.
I love this jacket. Classy
Date of experience: November 6, 2023
First and foremost, if you want to return an item, the address is in CHINA, The cost is not worth it. They offered 15% on your next order if you did not return it. Seriously. Second, the items purchase are different than the picture in quality and color. The material of poor quality it is insulting. I bet they make 1000% profit by using such poor material. I would not buy from them again. The return address should be reviewed so that the buyer has a choice whether to proceed with the purchase.
Tip for consumers:
Think twice before purchases the material on the pictures are different than the actual material received and the return is as expensive as the product bought
Products used:
All but 2. Not worth the expense for returning the product. If I knew it was in China for returns I would not have ordered at all
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Hi there,
Thanks for your feedback and we are sorry for this unpleasant experience.
And for the quality issue, we have raised it to our manager's attention and we will keep improving on this.
Any more issues, you can reach us via email.
Stay safe and have a nice day!
The selection of items was great. Ordering was easy. Im hoping both items are in stock and will get shipped in a timely manner. My first order took at least 4 weeks to arrive. Hope this time is better!
Unique styles - great selection!
Date of experience: July 17, 2023
User friendly - easy to use site.
Lots of options to choose from. Good prices.
Date of experience: April 29, 2023
They promised a nice dress they delivered! There are many stores on the internet that you cannot speak well about, except this one! Everything is perfect. Size, color, very fast delivery. No customer could ask for more. Thanks!
Date of experience: April 15, 2021
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear customer,
Thank you for bringing the issue to our attention. We truly apologize for the frustration and inconvenience you've experienced with your order. We want to assure you that we take every inquiry seriously and value your feedback. We understand how important it is to receive your items on time and in full, and we are sorry that we have fallen short in this instance.
We want to clarify that the delayed items in your order are presale items, which are clearly marked with a "presale item" logo on our website. Presale items are not physically in stock at the time of the order. Instead, production begins after the order is placed, which involves confirming details such as fabric and quality to ensure the best product. Due to this, shipping times can be uncertain and may take longer than expected. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
We also noticed that you contacted us via live chat on November 24th, where we informed you about the delay of there are two items were not yet in stock. At that time, you confirmed that you were willing to wait. Additionally, we sent an email delay notification before, and we kindly ask you to check your spam or junk folder in case the message was mistakenly directed there.
We want to reassure you that the remaining two items are currently in transit and will be delivered soon. Usually after the parcel shipped, the order shipping email will be sent directly to your mailbox. We understand the inconvenience this has caused, and we are working to ensure that all of our customers receive timely updates and service.
Our website offers 24/7 live chat, which can be accessed through the chat button in the lower right corner of the page. We strive to provide prompt and effective communication, and we appreciate your patience as we work to get your order to you.
We apologize again for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE