• Walmart

Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    663
  • Value
    610
  • Shipping
    521
  • Returns
    473
  • Quality
    555
Positive reviews (last 12 months): 22.7%
Positive
15
Neutral
2
Negative
49
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,408)

Rating

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user oneeagleone21
Florida
1 review
0 helpful votes
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October 28th, 2024

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Products used:
didn't use, refused upon delivery

Service
Value
Shipping
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Quality
Thumbnail of user leslieo21
Massachusetts
2 reviews
0 helpful votes
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August 1st, 2024

On Dec 26 2023 I purchased a 1.6 Hamilton Beach microwave. I only lasted about 7 months. The unit started to rust about 3 months ago but functioned ok. Today, Aug 1 2024 I noticed a rusted out hole in the interior cooking area. This allowed for exposure of some electrical components. The unit began to make noise and started sparking. I immediatly disconnected the unit and threw it in the trash.DO NOT waste your money. Very poorly made and does not hold up very long. I deposed of it and feel the manufacturer should have too. Very disappointed with the purchase.

Products used:
I purchased a new Insignia unit.I have one and it is going strong over 3 years with no rust showing so far

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Thumbnail of user qaisark
Pakistan
1 review
0 helpful votes
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September 4th, 2024

Walmart is a retail giant with significant influence on the global market. Its strengths lie in its vast product selection, competitive pricing, and extensive network of stores and online services, making it highly accessible to a broad range of customers. Walmart's ability to offer low prices is a major draw for consumers, especially in regions where affordability is a key concern.

However, Walmart's business practices have sparked considerable debate. The company has faced criticism over labor practices, including concerns about low wages, worker treatment, and the impact on small businesses. Additionally, its environmental practices and the way it affects local economies have been scrutinized.

On the positive side, Walmart has made strides in sustainability efforts, such as reducing waste and increasing the availability of eco-friendly products. It has also invested in technology to improve the shopping experience, including expanding its e-commerce platform and introducing innovations like online grocery pickup and delivery.

Overall, Walmart is a powerhouse in the retail industry, offering convenience and affordability but facing ongoing challenges related to corporate responsibility, ethical practices, and adapting to changing consumer expectations.

Click here

https://mavely.app.link/e/p6k93mlZBMb

Thumbnail of user waynec61
Washington
6 reviews
15 helpful votes
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July 25th, 2024

Called about order placing issue where I could not take advantage of the free shipping offer for 30 days. The man I spoke to disagreed with what it said on the website even after I repeated it four times as if he did not understand and then he said something like he didn't like the language I was using! I asked to speak to a Supervisor twice and he eventually said he would transfer me but just left on hold. At approximately 13 min. He said he was transferring me to his Supervisor. The Supervisor was better to deal with but was unable to resolve the order issue, as a result of very poor website design so I did not place the order after all for the important item I could not purchase locally but should have been able to! Was on phone for about 29 1/2 minutes.

Too bad simply trying to purchase an item they had in stock online but not in a local store turned into a stressful debacle. If the item was in a local store, a person could simply buy it and leave with it.

Tip for consumers:
They need to fix their website to accept more ways to verify a person!

Products used:
None. There was an ordering issue.

Service
Value
Shipping
Thumbnail of user susans6923
Virginia
1 review
1 helpful vote
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August 24th, 2024

Do NOT buy from Walmart.com. It is is widely known that Walmart's priority is NOT Walmart.com sales, and they have directed internal staff to not respond to seller or customer complaints about processes for selling or buying merchandise on this network. In fact, I was told by an internal strategy manager that Walmart needs to put a warning on the Walmart.com website to NOT to buy goods from online as both Sellers and the associated customers will not be supported. THIS IS WHY buying through the Walmart Marketplace WILL NEVER BE as good an experience as buying through Amazon. Customers and shareholders would be better off if Walmart closed down the entire online network as Walmart obviously does not care about this network.

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Thumbnail of user patrickj725
Massachusetts
1 review
0 helpful votes
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September 13th, 2024

It is great hsjodhjwo shush and Burbank's ledge a make. Herbals eenkd. Jehahvald Akkadian agates bdosb hello hello hello good afternoon hello how are your family and friends doing today how are they feeling

Thumbnail of user paulw262
Texas
14 reviews
17 helpful votes
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July 31st, 2024

Bought a 65" Samsung TV at the 6000 Coit Rd, Plano,TX Walmart in April 2024. The TV quit working July 2024. Samsung instructed me to return it to the retailer, Walmart. Walmart would not accept the return. It was beyond 90 days. Bottom line…Samsung/Walmart sold a defective TV then conspired to make certain that the TV could not be returned. Beware of the scam that Walmart and Samsung are pulling on the public at large.

Thumbnail of user prairied1
Illinois
1 review
0 helpful votes
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June 24th, 2024

Walmart was once a reliable place to pick up just about anything you might need for the home and then some. But ever since Walmart stated that they were "looking forward to working with the Biden administration", I have seen nothing but rapid decline. Sacrificing profit over quality has killed your chain. Serving the public needs is what makes a successful business and community.

Thumbnail of user josf16
New York
10 reviews
4 helpful votes
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June 26th, 2024

Walmart is the worst, they take forever to refund you, their Customer Service Agents when you call them send gift cards as compensation for the bad experiences, that do not work just to appease you, they lie, real sick jokes played on customers, they do not want you to give them a bad review, but do nothing about the problems. Their online tracking for returns is messed up, do real time data or updates. It took forever to return or get a refund, they sent the item in 2 days, but then takes more than a week to return it and longer to get a refund. They have a lot of issues at Walmart, buying online is frustrating, in store too, the attitudes of all.

Tip for consumers:
It really is a sick joke that Walmart customer service email you gift cards as compensation, but they do not work, they really should be ashamed of themselves.

Products used:
Returned items and bought on Temu, both Amazon and Walmart are bad, so using Temu more now.

Service
Value
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Thumbnail of user ds1589
Iowa
1 review
0 helpful votes
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September 23rd, 2024

Went into Mason City, Iowa, Walmart and grabbed a pair of $16.95 shoes, a $6.98 pair of gel inserts for the shoes and a package of $3.03 hamburger buns.

Scanned the tag on the shoes and put them into a bag. The back end of the shoes stuck out of the bag several inches as they were size 12W. Scanned the gel pads and was able to barely slip them into same bag as shoes.

Scanned the buns and put into second bag.

Hit button to pay and went to insert credit card in but the pay screen suddenly disappeared and was replaced by a message about clerk needing to come to the self check register.

Clerk comes over with a carrying a phone and presses buttons on it and the register then watches a short film that appears on the cash register that shows the items being checked out. Then the clerk asks me how many items I have. I said "three".

Then the clerk asks what the third item and suggests it was another pair of shoes.

Then she looks in the bag with the shoes for another pair of shoes, which is real strange because the bag doesn't fully contain the one pair of shoes so how exactly would another air of shoes fit in the bag?

Also strange because I saw this clerk another clerk standing a few feet away and I saw them both look at me when I approached the self checkout lanes. I was carrying everything with no cart. So how did another pair of shoes suddenly appear out of nowhere?

Also strange because she just watched a video showing the items I checked out so is he asking me?

I told her the third item were buns.

She then removed the buns from the second bag and scanned them.

I had already scanned the buns, they showed up on the screen as being scanned and scanner beeped to indicate they were scanned.

What the clerk did was remotely override cash register and accuse me of being thief.

I told her to keep the shoes and gel pads. I would have told her to keep the buns also but I promised someone else I would pick them up and didn't have time to go anywhere else.

Not shopping at Wal-Mart any longer.

Products used:
Hamburger buns. Cancelled other items on purchase.

Service
Value
Quality
Thumbnail of user nl191
Montana
14 reviews
5 helpful votes
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June 14th, 2024

If you call 1-800-nine-six-six-six-five-four-six "account review" department will pick up the call and claim they can't help you and tell you to call 1-800-nine-two-five-six-two-seven-eight and lie and say it's walmart's corporate phone number when it's the their other customer service phone number. If you call 1-800-nine-two-five-six-two-seven-eight "lost packages" department will pick up the call and also make excuses as to why they "can't" help you. Both have a 25-25 minute hold time since they have no live chat or email anymore. No more chat, no more email and now bizzare stuff happening with their customer service phone numbers. Looks like to flood the corporate line if they don't want to help customers anymore. Apparently they just want to take people's money but not help them when issues they caused arise. People get turned off by lack of proper/adequate customer service and end up shopping where they are treated well.

Tip for consumers:
Walmart sure is doing everything they possibly they can to alienate people and make them run not walk to other retailers

Products used:
lots of different ones since its a retail store

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyp1334
California
5 reviews
3 helpful votes
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June 12th, 2024

Walmart.com is allowing third party sellers to offer t-shirts for sale with copyrighted images on them. A seller from mainland China has my images, so I sent Walmart.com a DMCA takedown message last week. So far, Walmart.com has not responded and the image is still for sale.

Thumbnail of user williamb6699
Texas
1 review
0 helpful votes
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July 4th, 2024

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Products used:
Vision Center, repair frames

Thumbnail of user delorisl10
Washington
1 review
1 helpful vote
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June 28th, 2024

I placed an order the June 27,2024. It was delivered around 12:30pm. My roommate ordered and used his card to pay. 1 hour later when he checked his bank there was the charge for his groceries and then one for $1,006.00 and another for $179.00. I called support and was told to handle it with my bank. The bank can't do anything until it completely clears then it will be a few weeks before he gets his money back. I called customer service becasue my account wasn't hacked. Somehow when his purchase went through more purchases went through on the card being used. Because the purchases weren't showing on my account, Iwas told there was nothing to do but deal with my bank. No where on the site could I find the full card number or the cvc code from the card. I was put on hold so the gal could get me a supervisor to talk with. After 35 minutes i was hung up on. Do not use your actual debit card on their site it is not secure. I use Paypal when I pay and it has 2 factor authentification so this won't happen to me. However, my roommate is now broke until the bank gives money back or next payday. If you are living paycheck to paycheck DO NOT use this site with your debit card. And the company doesn't care to learn that there is a security issue with payment site.

Tip for consumers:
The public needs to know. If we couldn't cover his expenses until the bank can make it right we'd all be homeless.

Products used:
all I bought. This is fraud not bad purchases.

Service
Value
Thumbnail of user kathyb436
Georgia
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

Ordering a solar generator and 2sets of solar panels. After 3 edits of ship/delivery address, finally it read correctly. Placed order, 5 seconds later I received a message that order was being shipped to an address I lived at a year ago. After an hour and a half of trying to cancel and get confirmation of that unsuccessfully, I find a customer service phone number. The lying individual on the other end tells me cancelled and no worries. Next morning I receive a message that order shipped and is going to the wrong address! I am disabled and unable to retrieve large, heavy, bulky packages. NEVER will I ever spend a penny at ANY Walmart store or online EVER again! If you value your sanity, SHOP anywhere else! Just a total joke! And after now seeing reviews, I see I am far from alone in this situation. Apparently this is common place. Shop at a reputable retailer. This is anything but.

Tip for consumers:
The absolute worst experience online ever!! Everything that could be screwed up was!

Products used:
Solar generator and solar panels

Service
Value
Shipping
Thumbnail of user rona952
New York
22 reviews
43 helpful votes
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May 13th, 2024
• Updated review

The tire department of Walmart is unskilled and there a joke I got two tires on line went to store on 99 in Vancouver Washington too have them mounted they said they could lift my truck with car lift so I said what the capacity they couldn't tell me he didn't know so I said do you have a jack he said yes and I asked what's the capacity of it again he couldn't tell me what a bunch of CLOWNS in the tire center it's a joke they wasn't ahr of my time for being stupid I wouldn't take a kids toy car too them what a joke

Tip for consumers:
Don't use there tire department at all

Products used:
Tires when and had them mounted somewhere else

Service
Value
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Quality
Cost difference in Walmart stores
February 22nd, 2016
• Previous review

If you shop the 24hr stores there is prices higher in the 24hr stores versus the other stores ats not 24 hours if you check prices on some thing they are charging higher prices in the 24hr stores the other thing Campbell's Soup it's cheaper in Fred Meyers then Walmart the stores by me price on soup at Walmart are $1.58 a can and at Fred Meyers there 4 cans for $5.00

Thumbnail of user valariep16
Missouri
6 reviews
4 helpful votes
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June 2nd, 2024

NOTHING YOU NEED IS EVER ION THE THE STORE, WHEN YOU SHOP ONLINE, HALF THE TIME THEY REPLACE A ITEM WITH SOMETHING ALOT HIGHER IN PRICE,. THERE IS NBEVER A CHECKER IN THE STORE, AND HALF THE TIME LIKE RIGHT NOW THEIR ONLINE IS NOT WORKING, I AM TIRED OF IT, THEY ARE INCOMPENTE4NT, AND ON TOP OF IT WHEN YOU ORDER ITEMS ONBLINE THEY SAY THEIRE IS LIKE 10 AVAILBLE SO YOU BUY 3 0R 4, THEN RIGHT BEFORE THERE GOING TO BELIEVER YOUR STUFF THEY SYA ITEMS WERE UNAVAILABLE, AND THEY CHARGE YOU ANYWAY, I NEVER GOT REFUNDE DFOR THE ITEMS THAT WERE CHARGE AND NEVER DELIVERED, WHAT A JOKE...

Tip for consumers:
YAH THEY NEED TO GET THEIR ACT TOGETHER

Products used:
TIRED OF SITE NOT WORKING

Service
Value
Shipping
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Quality
Thumbnail of user benf736
Australia
1 review
0 helpful votes
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April 10th, 2024

Wallmart call armed thin blue line tyrants ( killer police) on innocent shoppers daily. Go to wallmart and risk getting your lights snuffed out forever! There are hundreds of utube videos showing this discusting behaviour. Shame on America,wallmart and especially the armed thugs you Americans call police.

Products used:
Rubbish

Service
Value
Shipping
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Thumbnail of user fkamiab
Texas
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I purchased the eChamp Mid Century Lounge Chair and Ottoman from Walmart, attracted by its stylish design and promising features. The product itself is decent, but my experience with Walmart's customer service regarding an additional assembly service has been extremely disappointing.

I paid $194.00 for the Living Room Set Assembly service through Angi, facilitated by Walmart. After the chair arrived, I decided to cancel the assembly service. Angi confirmed the cancellation and assured me that the refund would be processed through Walmart within 5-10 business days. However, despite multiple follow-ups with both Walmart and Angi, I have not received my refund.

Here are the issues I faced:

Lack of Response: Walmart's customer service has been unresponsive to my emails. Each time I reached out, I was directed back and forth between Walmart and Angi, with no resolution in sight.

Affirm Payment Complications: Since I used Affirm for the purchase, I contacted them as well. They also directed me to Walmart, resulting in a frustrating cycle of unproductive communication.

No Refund: It has been weeks, and my refund of $194.00 for the canceled assembly service has not been processed. This amount is still reflected in my Affirm account, increasing my overall debt.

Escalated the Issue: Due to the lack of resolution, I have filed a formal complaint with the Better Business Bureau (BBB). I also plan to leave detailed reviews to inform other potential customers about this negative experience.

While the chair itself meets my expectations, the customer service experience has overshadowed my satisfaction with the product. I caution potential buyers to be wary of additional services and be prepared for possible difficulties in getting refunds or resolving issues with Walmart's customer service.

Service
Value
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Thumbnail of user larissad10
North Carolina
15 reviews
19 helpful votes
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April 11th, 2024

I eliminated this store from my life. They are hopeless. I better pay higher prices for EVERYTHING on Amazon than will lose my nerve with walmart. I cancelled the membership and requested the refund. After I opened the case on PayPal, the source I paid from, these i*iots send me partial refund to the credit card, which was closed a year ago. To make the long story short, I keep the dispute open on PayPal and will be sure they returned my all money. I will drive to any of FoodLion, Publix, Harris Teeter, order Amazon Fresh online, but never-ever want to hear the word "walmart" until my grave.

Thumbnail of user sophiec237
North Carolina
1 review
0 helpful votes
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March 17th, 2024

I usually am an Amazon.com girl, but i thought to give Walmart a try. My package is late. Initially 2-3 days is how long is was to be shipped. It's now been DOUBLE that and no sign of my package. I'll stick with Amazon.com. Cheaper is not always better. Lesson learned.

Tip for consumers:
The package has been "in transit" in one city for 3 days!

Products used:
Household, decor, garden.

Value
Shipping
Thumbnail of user joeyf112
California
2 reviews
2 helpful votes
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March 7th, 2024

They are to huge and they don't care about there consumers. Every time I step into a Walmart I get a dingy unclean feeling. Its because there reputation and customer service has been horrible for so long that they will never be able to change there brand around

Service
Value
Shipping
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Quality
Thumbnail of user malcobasilio
Colorado
2 reviews
1 helpful vote
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February 28th, 2024

Hello!

Last night (02/20) my wife got a call saying she was selected for Walmart in Aurora, CO and the person said she would email her and so far nothing.
Furthermore, when accessing the website (storejobs.wal-mart) an error appears: "Error!
Couldn't Retrieve Assessment / Job Tracker Status"

And when I called the Walmart number +1 *******267, the person who answered said that the application for the position expires in 30 days and that we would have to redo the application, but on the Walmart website itself Careers states that the application is active until 05/03/2024.

I don't understand! Inform candidates clearly and sincerely! Keep what they say!

Date of experience: February 20,2024

Tip for consumers:
total lack of respect, education, empathy, WORD AND COMMITMENT TO PEOPLE

Products used:
JObs oportunitues

Service
Value
Shipping
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Thumbnail of user elijav
Texas
2 reviews
6 helpful votes
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February 24th, 2024

369 Scott frk, Sutton, WV
This Walmart needs to be investigated for racial profiling customers. To judge value in ignorance, so superficial value is wrong. I'm assuming more Walmarts in West Virginia do the same. It seems like a cultural mentality they are used to.

Thumbnail of user jessjadallah
Canada
1 review
0 helpful votes
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November 11th, 2024

This morning at 7:09 am, I called the Walmart branch at 3900 Innes Road, Orleans, to confirm their hours. The associate who answered was quite rude; she responded abruptly, saying it was Remembrance Day, and suggested I should have checked the news to know they wouldn't open until 12:30 pm. Before I could finish explaining, she hung up on me.

As someone new to Canada, I wasn't familiar with how Remembrance Day affects store hours, which is why I reached out to confirm. I found it very disappointing that a simple question was met with such a disrespectful response, especially when they were answering the phones. Good customer service should always include clear and respectful communication.

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