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    Walmart

Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 22nd among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 21.8%
Positive
12
Neutral
2
Negative
41
View ratings trends
346
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Date of experience: 7/4/24
See positive reviews
Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Date of experience: 10/28/24
See critical reviews

Reviews (4,408)

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Timeframe

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Reviews that mention popular keywords

customer service (694) credit card (110) gift card (67) delivery date (59) return policy (70) shopping experience (52) savings catcher (21)
Thumbnail of user oneeagleone21
Florida
1 review
0 helpful votes
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October 28th, 2024

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Products used:
didn't use, refused upon delivery

Service
Value
Shipping
Returns
Quality

Date of experience: October 28, 2024

Thumbnail of user lebovitztap1
Arizona
1 review
0 helpful votes
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November 17th, 2024

This is the second time I ordered bread for delivery and did not receive it. They say there is no bread substitution. How ridiculous is that. If I order Killer Dave's Bread and you don't have it then substitute with another 100% Whole Wheat Bread. If someone orders bread with High Fructose Corn Syrup and you don't have it then substitute with the same kind of bread. It is not rocket science. It is only an issue for those that want gluten free because there is hardly any substitutes and that is a specialty bread.

To have no substitution is an inconvenience for many seniors who can't get out. This is unacceptable and when I get my order I am going to ask for my delivery fee to be deducted. Walmart can do better when it comes to online delivery.

But to say something in closing. I love Walmart. Good prices, good customer service. Just some improvements needed. Happy Thanksgiving.

Service
Value
Returns
Quality

Date of experience: November 17, 2024

Thumbnail of user jessjadallah
Canada
1 review
0 helpful votes
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November 11th, 2024

This morning at 7:09 am, I called the Walmart branch at 3900 Innes Road, Orleans, to confirm their hours. The associate who answered was quite rude; she responded abruptly, saying it was Remembrance Day, and suggested I should have checked the news to know they wouldn't open until 12:30 pm. Before I could finish explaining, she hung up on me.

As someone new to Canada, I wasn't familiar with how Remembrance Day affects store hours, which is why I reached out to confirm. I found it very disappointing that a simple question was met with such a disrespectful response, especially when they were answering the phones. Good customer service should always include clear and respectful communication.

Date of experience: November 11, 2024

Thumbnail of user leslieo21
Massachusetts
2 reviews
0 helpful votes
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August 1st, 2024

On Dec 26 2023 I purchased a 1.6 Hamilton Beach microwave. I only lasted about 7 months. The unit started to rust about 3 months ago but functioned ok. Today, Aug 1 2024 I noticed a rusted out hole in the interior cooking area. This allowed for exposure of some electrical components. The unit began to make noise and started sparking. I immediatly disconnected the unit and threw it in the trash.DO NOT waste your money. Very poorly made and does not hold up very long. I deposed of it and feel the manufacturer should have too. Very disappointed with the purchase.

Products used:
I purchased a new Insignia unit.I have one and it is going strong over 3 years with no rust showing so far

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2024

Thumbnail of user waynec61
Washington
6 reviews
15 helpful votes
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July 25th, 2024

Called about order placing issue where I could not take advantage of the free shipping offer for 30 days. The man I spoke to disagreed with what it said on the website even after I repeated it four times as if he did not understand and then he said something like he didn't like the language I was using! I asked to speak to a Supervisor twice and he eventually said he would transfer me but just left on hold. At approximately 13 min. He said he was transferring me to his Supervisor. The Supervisor was better to deal with but was unable to resolve the order issue, as a result of very poor website design so I did not place the order after all for the important item I could not purchase locally but should have been able to! Was on phone for about 29 1/2 minutes.

Too bad simply trying to purchase an item they had in stock online but not in a local store turned into a stressful debacle. If the item was in a local store, a person could simply buy it and leave with it.

Tip for consumers:
They need to fix their website to accept more ways to verify a person!

Products used:
None. There was an ordering issue.

Service
Value
Shipping

Date of experience: July 25, 2024

Thumbnail of user susans6923
Virginia
1 review
1 helpful vote
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August 24th, 2024

Do NOT buy from Walmart.com. It is is widely known that Walmart's priority is NOT Walmart.com sales, and they have directed internal staff to not respond to seller or customer complaints about processes for selling or buying merchandise on this network. In fact, I was told by an internal strategy manager that Walmart needs to put a warning on the Walmart.com website to NOT to buy goods from online as both Sellers and the associated customers will not be supported. THIS IS WHY buying through the Walmart Marketplace WILL NEVER BE as good an experience as buying through Amazon. Customers and shareholders would be better off if Walmart closed down the entire online network as Walmart obviously does not care about this network.

Service
Value
Shipping
Returns
Quality

Date of experience: August 24, 2024

Thumbnail of user patrickj725
Massachusetts
1 review
0 helpful votes
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September 13th, 2024

It is great hsjodhjwo shush and Burbank's ledge a make. Herbals eenkd. Jehahvald Akkadian agates bdosb hello hello hello good afternoon hello how are your family and friends doing today how are they feeling

Date of experience: September 13, 2024

Thumbnail of user deborahw3947
Texas
1 review
0 helpful votes
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November 16th, 2024

Walmart use to sell black Santa Claus but stop. Since there's people of all color shop at Walmart, why the don't have people of all color Santa Claus?

Date of experience: November 16, 2024

Thumbnail of user paulw262
Texas
14 reviews
17 helpful votes
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July 31st, 2024

Bought a 65" Samsung TV at the 6000 Coit Rd, Plano,TX Walmart in April 2024. The TV quit working July 2024. Samsung instructed me to return it to the retailer, Walmart. Walmart would not accept the return. It was beyond 90 days. Bottom line…Samsung/Walmart sold a defective TV then conspired to make certain that the TV could not be returned. Beware of the scam that Walmart and Samsung are pulling on the public at large.

Date of experience: July 31, 2024

Thumbnail of user lilys128
California
18 reviews
9 helpful votes
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December 4th, 2024

ORIGINAL Order date: Sun, Aug 18,2024
Order #**************
I had to return an item that was defective, and when I spoke on the phone to the representative, she said that my replacement would arrive between the 30th and the 1st of December. They received my return on the 20th November, and by the third, I still did not have a tracking number for the replacement. When I called them, they told me that I should give it another 48 hours and then if I still didn't have it, they would refund me. I did not authorise a refund, but rather, I said I would wait. Regardless of that, Walmart created a refund that I did not authorise, and it was refunded to a gift card that I no longer possess. I called them to point out their mistakes, and instead of honouring their mistake by placing the funds into my Walmart account, they told me there is nothing they can do. So now, I have paid them for nothing. They aren't even going to send me a replacement. On a separate order, they sent me the wrong item, and when I sent them a photograph to prove that, they never responded.

Tip for consumers:
I plan to pursue this issue until I’m satisfied with the outcome.

Service
Value
Returns
Quality

Date of experience: December 3, 2024

Thumbnail of user prairied1
Illinois
1 review
0 helpful votes
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June 24th, 2024

Walmart was once a reliable place to pick up just about anything you might need for the home and then some. But ever since Walmart stated that they were "looking forward to working with the Biden administration", I have seen nothing but rapid decline. Sacrificing profit over quality has killed your chain. Serving the public needs is what makes a successful business and community.

Date of experience: June 24, 2024

Thumbnail of user josf16
New York
13 reviews
5 helpful votes
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June 26th, 2024

Walmart is the worst, they take forever to refund you, their Customer Service Agents when you call them send gift cards as compensation for the bad experiences, that do not work just to appease you, they lie, real sick jokes played on customers, they do not want you to give them a bad review, but do nothing about the problems. Their online tracking for returns is messed up, do real time data or updates. It took forever to return or get a refund, they sent the item in 2 days, but then takes more than a week to return it and longer to get a refund. They have a lot of issues at Walmart, buying online is frustrating, in store too, the attitudes of all.

Tip for consumers:
It really is a sick joke that Walmart customer service email you gift cards as compensation, but they do not work, they really should be ashamed of themselves.

Products used:
Returned items and bought on Temu, both Amazon and Walmart are bad, so using Temu more now.

Service
Value
Shipping
Returns
Quality

Date of experience: June 26, 2024

Thumbnail of user ds1589
Iowa
1 review
0 helpful votes
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September 23rd, 2024

Went into Mason City, Iowa, Walmart and grabbed a pair of $16.95 shoes, a $6.98 pair of gel inserts for the shoes and a package of $3.03 hamburger buns.

Scanned the tag on the shoes and put them into a bag. The back end of the shoes stuck out of the bag several inches as they were size 12W. Scanned the gel pads and was able to barely slip them into same bag as shoes.

Scanned the buns and put into second bag.

Hit button to pay and went to insert credit card in but the pay screen suddenly disappeared and was replaced by a message about clerk needing to come to the self check register.

Clerk comes over with a carrying a phone and presses buttons on it and the register then watches a short film that appears on the cash register that shows the items being checked out. Then the clerk asks me how many items I have. I said "three".

Then the clerk asks what the third item and suggests it was another pair of shoes.

Then she looks in the bag with the shoes for another pair of shoes, which is real strange because the bag doesn't fully contain the one pair of shoes so how exactly would another air of shoes fit in the bag?

Also strange because I saw this clerk another clerk standing a few feet away and I saw them both look at me when I approached the self checkout lanes. I was carrying everything with no cart. So how did another pair of shoes suddenly appear out of nowhere?

Also strange because she just watched a video showing the items I checked out so is he asking me?

I told her the third item were buns.

She then removed the buns from the second bag and scanned them.

I had already scanned the buns, they showed up on the screen as being scanned and scanner beeped to indicate they were scanned.

What the clerk did was remotely override cash register and accuse me of being thief.

I told her to keep the shoes and gel pads. I would have told her to keep the buns also but I promised someone else I would pick them up and didn't have time to go anywhere else.

Not shopping at Wal-Mart any longer.

Products used:
Hamburger buns. Cancelled other items on purchase.

Service
Value
Quality

Date of experience: September 23, 2024

Thumbnail of user nl191
Montana
17 reviews
6 helpful votes
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June 14th, 2024

If you call 1-800-nine-six-six-six-five-four-six "account review" department will pick up the call and claim they can't help you and tell you to call 1-800-nine-two-five-six-two-seven-eight and lie and say it's walmart's corporate phone number when it's the their other customer service phone number. If you call 1-800-nine-two-five-six-two-seven-eight "lost packages" department will pick up the call and also make excuses as to why they "can't" help you. Both have a 25-25 minute hold time since they have no live chat or email anymore. No more chat, no more email and now bizzare stuff happening with their customer service phone numbers. Looks like to flood the corporate line if they don't want to help customers anymore. Apparently they just want to take people's money but not help them when issues they caused arise. People get turned off by lack of proper/adequate customer service and end up shopping where they are treated well.

Tip for consumers:
Walmart sure is doing everything they possibly they can to alienate people and make them run not walk to other retailers

Products used:
lots of different ones since its a retail store

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2024

Thumbnail of user garyp1334
California
5 reviews
3 helpful votes
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June 12th, 2024

Walmart.com is allowing third party sellers to offer t-shirts for sale with copyrighted images on them. A seller from mainland China has my images, so I sent Walmart.com a DMCA takedown message last week. So far, Walmart.com has not responded and the image is still for sale.

Date of experience: June 12, 2024

Thumbnail of user williamb6699
Texas
1 review
0 helpful votes
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July 4th, 2024

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Products used:
Vision Center, repair frames

Date of experience: July 4, 2024

Thumbnail of user delorisl10
Washington
1 review
1 helpful vote
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June 28th, 2024

I placed an order the June 27,2024. It was delivered around 12:30pm. My roommate ordered and used his card to pay. 1 hour later when he checked his bank there was the charge for his groceries and then one for $1,006.00 and another for $179.00. I called support and was told to handle it with my bank. The bank can't do anything until it completely clears then it will be a few weeks before he gets his money back. I called customer service becasue my account wasn't hacked. Somehow when his purchase went through more purchases went through on the card being used. Because the purchases weren't showing on my account, Iwas told there was nothing to do but deal with my bank. No where on the site could I find the full card number or the cvc code from the card. I was put on hold so the gal could get me a supervisor to talk with. After 35 minutes i was hung up on. Do not use your actual debit card on their site it is not secure. I use Paypal when I pay and it has 2 factor authentification so this won't happen to me. However, my roommate is now broke until the bank gives money back or next payday. If you are living paycheck to paycheck DO NOT use this site with your debit card. And the company doesn't care to learn that there is a security issue with payment site.

Tip for consumers:
The public needs to know. If we couldn't cover his expenses until the bank can make it right we'd all be homeless.

Products used:
all I bought. This is fraud not bad purchases.

Service
Value

Date of experience: June 28, 2024

Thumbnail of user laurahogan19
Texas
4 reviews
2 helpful votes
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June 4th, 2024

I've order several items from Walmart.com and I have no complaints about my orders. They offer easy-free returns in store if unhappy with an item. Fast shipping.

Products used:
Cosmetics, home goods, pet food

Value
Shipping
Returns
Quality

Date of experience: June 4, 2024

Thumbnail of user guillermomaripan41
Armenia
31 reviews
3 helpful votes
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April 30th, 2024

Ordering through Walmart offers the convenience of shopping for a wide range of products online. The plus side is the extensive selection of items available for delivery, from groceries to electronics. Additionally, their delivery tracking system provides updates on the status of orders, allowing customers to monitor their shipments. However, there are areas for improvement. Delivery times can be inconsistent, with some orders arriving later than expected. Furthermore, issues with order accuracy and packaging have been reported, leading to frustration among customers. Overall, while Walmart offers convenience, enhancements in delivery reliability and order accuracy would improve the overall service.

Date of experience: April 30, 2024

Thumbnail of user kathyb436
Georgia
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

Ordering a solar generator and 2sets of solar panels. After 3 edits of ship/delivery address, finally it read correctly. Placed order, 5 seconds later I received a message that order was being shipped to an address I lived at a year ago. After an hour and a half of trying to cancel and get confirmation of that unsuccessfully, I find a customer service phone number. The lying individual on the other end tells me cancelled and no worries. Next morning I receive a message that order shipped and is going to the wrong address! I am disabled and unable to retrieve large, heavy, bulky packages. NEVER will I ever spend a penny at ANY Walmart store or online EVER again! If you value your sanity, SHOP anywhere else! Just a total joke! And after now seeing reviews, I see I am far from alone in this situation. Apparently this is common place. Shop at a reputable retailer. This is anything but.

Tip for consumers:
The absolute worst experience online ever!! Everything that could be screwed up was!

Products used:
Solar generator and solar panels

Service
Value
Shipping

Date of experience: April 14, 2024

Thumbnail of user rona952
New York
22 reviews
43 helpful votes
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May 13th, 2024
• Updated review

The tire department of Walmart is unskilled and there a joke I got two tires on line went to store on 99 in Vancouver Washington too have them mounted they said they could lift my truck with car lift so I said what the capacity they couldn't tell me he didn't know so I said do you have a jack he said yes and I asked what's the capacity of it again he couldn't tell me what a bunch of CLOWNS in the tire center it's a joke they wasn't ahr of my time for being stupid I wouldn't take a kids toy car too them what a joke

Tip for consumers:
Don't use there tire department at all

Products used:
Tires when and had them mounted somewhere else

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2024

Cost difference in Walmart stores
February 22nd, 2016
• Previous review

If you shop the 24hr stores there is prices higher in the 24hr stores versus the other stores ats not 24 hours if you check prices on some thing they are charging higher prices in the 24hr stores the other thing Campbell's Soup it's cheaper in Fred Meyers then Walmart the stores by me price on soup at Walmart are $1.58 a can and at Fred Meyers there 4 cans for $5.00

Date of experience: February 22, 2016

Thumbnail of user valariep16
Missouri
6 reviews
4 helpful votes
  • Send Message
June 2nd, 2024

NOTHING YOU NEED IS EVER ION THE THE STORE, WHEN YOU SHOP ONLINE, HALF THE TIME THEY REPLACE A ITEM WITH SOMETHING ALOT HIGHER IN PRICE,. THERE IS NBEVER A CHECKER IN THE STORE, AND HALF THE TIME LIKE RIGHT NOW THEIR ONLINE IS NOT WORKING, I AM TIRED OF IT, THEY ARE INCOMPENTE4NT, AND ON TOP OF IT WHEN YOU ORDER ITEMS ONBLINE THEY SAY THEIRE IS LIKE 10 AVAILBLE SO YOU BUY 3 0R 4, THEN RIGHT BEFORE THERE GOING TO BELIEVER YOUR STUFF THEY SYA ITEMS WERE UNAVAILABLE, AND THEY CHARGE YOU ANYWAY, I NEVER GOT REFUNDE DFOR THE ITEMS THAT WERE CHARGE AND NEVER DELIVERED, WHAT A JOKE...

Tip for consumers:
YAH THEY NEED TO GET THEIR ACT TOGETHER

Products used:
TIRED OF SITE NOT WORKING

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2024

Thumbnail of user benf736
Australia
1 review
0 helpful votes
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April 10th, 2024

Wallmart call armed thin blue line tyrants ( killer police) on innocent shoppers daily. Go to wallmart and risk getting your lights snuffed out forever! There are hundreds of utube videos showing this discusting behaviour. Shame on America,wallmart and especially the armed thugs you Americans call police.

Products used:
Rubbish

Service
Value
Shipping
Returns
Quality

Date of experience: April 10, 2024

Thumbnail of user jasonf1460
California
2 reviews
1 helpful vote
  • Send Message
April 1st, 2024

Walmart is a quite good to shop online and quick delivery. But too expensive, I hope it can be a little cheap!

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2024

Thumbnail of user williamm5586
Florida
2 reviews
3 helpful votes
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December 5th, 2023

Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers.

If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.

Tip for consumers:
Shipping is a myth and is usually just a delivery from another store in my area rather than an actual shipment.

Products used:
All of them

Service
Value
Shipping
Returns
Quality

Date of experience: December 5, 2023

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