Overview
1stDibs has a rating of 4.6 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.
Good and reassuring except for this rating experience. I am unable to close the window and I cant see my receipt.
The seller was great but there was a shipping price issue that could not be resolved on their. End. I contacted 1rst Dibs customer support who graciously and quickly resolved the problem so I could move forward with my purchase. THank you!
No immediate quote on shipping, so expect to purchase an item and wait days before finding out that shipping will cost you as much as the item itself. The FTC and consumer protection agencies will be interested in this.
The way this site works is new to me and has been clearly in the category of so far, so good! I'm looking forward to the seeing the last part of this exercise, when the package is delivered.
I purchased a purse for $1000. Needless to say it came looking like a $35 goodwill purchase. It smelled like cigarettes, had tears and stains beyond repair. I provided full photos and description the same day for refund. I was given a run around for 3 weeks. Now no refund, and I'm stuck with junk. I am so disappointed in this company. In america we expect quality and customer service, both of which they do not have. I will never recommend them to anyone.
I ordered a midcentury modern piece of furniture. It was reported to be "in perfect condition". When it Arrived, not only did it have several impact damages (perhaps from shipping?) but it also clearly had a fake "xerox" copy picture in one of the panels that should have been covered by glass and was not. Clearly not the quality touted. I have communicated with 1st dibs many times with no resolution. I warn Folks to stay away from this site as You can't tell the good front he bad sellers and 1st Dibs isn't working to drive out the bad ones.
Dear Rebecca
Thank you for sharing your feedback
Are you able to provide the relevant reference to enable 1stdibs to review and respond?
Kind Regards
1stdibs Support
Can be somewhat frustrating as not everyone replies to questions about shipping. Something that is obviously important to me as a buyer from afar like Sydney, Australia.
An expensive piece of art arrived damaged and 1stDibs is ignoring their own customer guarantee policy. I have been trying for weeks to get help with no resolve. This is by far the absolute worst customer service I have experienced, and this is after me purchasing quite a few pieces of expensive art in the last year via them. Their customer protection policy has been completely ignored. I have had to involve my credit card company to do a charge-back on their merchant account. Don't buy anything from this site unless you're fully prepared to walk away from your money, or go through the hassle of involving your credit card company.
Dear Chris
We are sorry to hear that your recent purchase has arrived damaged. As per the 1stdibs Buyer Protection I can see my colleague is working on a resolution. As seller shipping, 1stdibs will be working with the seller to either replace the item if appropriate or to organise a refund.
We ask that you keep the packaging and the item for now and provide images if requested, to aid the seller in any insurance claim they may need to make.
I can assure you that 1stdibs will work with you to find the right resolution.
Kind Regards
1stdibs Support
Today, consumers have a greater number of choices in the marketplace. I want to let you know that I genuinely appreciate your yeoman service thus far. I am grateful the seller chose to make this artwork available through 1stDibs.
I love 1st Dibs! Such a wonderful selection of jewelry and furniture. I have had no troubles with deliveries or returns and it is a much better experience than the online auctions I've tried on other platforms.
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank You For Your Review, Caroline!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,