1stDibs

My letter to 1stdibs after seeing in person a dining table I trusted pictures and description of, hiding very problematic areas. I initiated a return requesting to be granted their Buyers Protection plan…
I understand you lost this dispute. I have been reimbursed the whole amount. You never took my complaints seriously, you never contacted the seller to ask if what I was communicating to you was true. You denied my request to qualify under the Buyer's Protection plan you promise on your website. American Express performed an investigation and found that 1stdibs didn't deliver what was promised. Why would I ever buy anything through 1stdibs ever again, paying premium prices and fees? Why would I do that, when my rights as a customer are completely disregarded? From now on, I will buy directly from sellers.

Misrepresentation of items by vendors. Beware! You get stuck with restocking fees and return shipping fees that are large. I would never ever purchase from this company again. The items are very expensive for what they are as well. You are much better served to see items in person and purchase locally! What you see is not what you get on this site. These are serious investments and there's no back up support when you get taken. Seriously considered the risks!

I ordered very expensive earrings - what a fool I was not to look at reviews first. They promised they would be here within a week because I was traveling. Needless to say, they lied.
When I complained I got a response back that was threatening, insulting, barely literate, no punctuation - when they had lied. It's fairly shocking I wish I could post the screen shot here.
Now nervous about whether this will be the real item or a cheap fake after reading the reviews below.
BUYER BEWARE!

Buyer Beware! I wish I would have come here to see the reviews before my wife bought a $10,000 bed through them. It was to be made in 12 weeks and it has been 9 Months. The worst part is the dishonesty, month after month of "oh yes, its's getting picked up this week" etc etc month after month. We can't get a refund go our $10,000. They say, "The merchant doesn't allow cancelations" Really? So it's okay for the dealer to take 5 years? What is the actual reasonable time limit? We were quite generous and gave them ample time to resolve the issue, but lie after lie, we are done! Tara Shaw is the crooked dealer in New Orleans. These two companies are thick as thieves!