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1stDibs

Overview

1stDibs has a rating of 4.6 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.

service
41
value
36
shipping
37
returns
31
quality
30
This company responds to reviews on average within 2 days
+51
How would you rate 1stDibs?
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Illinois
3 reviews
1 helpful vote
Follow thomas R.
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I am an artist dealer and collector on 1stDibs. I have found authentic Hudson River school paintings for sale at reasonable prices. All art dealers are verified which gives me confidence shopping here.
It is a luxury items ecommerce website that offers the convenience of never leaving home to find extraordinary, sometimes rare, quality authentic items. I have shopped at this site and was never disappointed by it's professional and easy design. It's like looking at Town and Country magazine, however with options to buy directly from dealers. This is the reason the prices are higher and I do not mind that if I know I am getting authentic, quality rare works that are sold from verified dealers. And there are many sales and deals! It is not true that items cannot be returned. Every seller I have encountered has a generous, no questions asked, 2 week return policy. If you are looking for quality artworks, verified sellers and great deals, look no further.

Date of experience: November 11, 2023
Customer S. 1stDibs Rep
over a year old

We are truly grateful for the glowing 5-star review you recently left on Trustpilot! We are so glad you enjoyed shopping at 1stDibs and shared your experience here. I am personally happy to hear that you found a lovely piece that you admire so much. Your kind words are a testament to the satisfaction we aim to deliver to each and every one of our customers. Your feedback is not only a source of motivation for our team but also invaluable information for prospective buyers seeking exceptional quality. We appreciate your time and effort in sharing your experience, and we look forward to continuing to meet and exceed your expectations in the future. Thank you for being a part of our community.

Kind regards,
Michaela

1stDibs

California
1 review
1 helpful vote
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When viewing products a blocked screen comes in and asked if it can help me. So I just move on to the next product where it lets me read about what I want to purchase. I use cherish much more because of this.

Date of experience: January 26, 2024
Texas
1 review
31 helpful votes
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Bought an item claiming to have free shipping and paid in full. - Confirmation email states this. Package doesn't arrive and I find out it is being held for owed duties. No one warned me of this significant added cost. Have sent 1stdbs several emails that have gone unanswered. A "James" has called and simply states pay the duties or pay to return the package. I'm stuck.
They are not a marketplace. They just take their commissions and leave the customer without any assistance. They should not have foreign sellers on this site if they are not going to also identify duties that will be assessed.

Date of experience: January 21, 2022
Florida
1 review
1 helpful vote
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Our gallery, Photorealism of Boca Raton, has been a seller on 1stdibs for over five years, and as such, we would like to address the sellers' comments posted here. We have had significant success on 1stdibs. We sell several pieces per month, and these sales are to people who most likely would not have found us just doing an online search. Many become regular customers who give our pieces to others as gifts. Many sellers here are complaining that belonging to 1stdibs is not worth it; we just wanted people to know that there are sellers, us for example, who are happy with the expenditure and experience.

This is not a photo. It is an oil painting!
This is not a photo. It is an oil painting!
This is not a photo. It is an oil painting!
This is not a photo. It is an oil painting!
+5
Date of experience: September 12, 2023
Illinois
1 review
1 helpful vote
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Trust but Verify
December 14, 2023

Tiffany Schlumberger X Ring Platinum was purchased, confirmed and charged on credit card. Order was cancelled 4 days later due to item lost in robbery but not taken out of seller's inventory. The 2nd choice of same ring was coincidentally sold on same day as cancellation by another seller, and still appears on website as available. Credit card has been refunded, but not automatically. Yet another step to contact Customer Service. Sorry never again.

Date of experience: November 19, 2023
Customer S. 1stDibs Rep
over a year old

Hello there!

We have messaged you directly, but also wanted to comment here and ensure you saw that your account was credited back with your $8016.00 on Monday Nov. 20th. We do apologize that this order could not ultimately be fulfilled and hope you return to 1stdibs for an experience similar to your first 5-star experience as the circumstances of this order were truly atypical and not indicative of the buyer experience one can expect on 1stdibs.com.

Best,
Shane

California
1 review
0 helpful votes
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I found the exact ring I wanted
May 8, 2024

I found the exact ring I wanted. Thanks to some encouraging words from Connie at M Lowe who also posts on 1stDIBS, who could not match the price herself for the same ring. If not for my conversation with her, I would not have found my way to your site, nor would I have had the confidence in your site.
Seeing the price that was close to what I could afford, I messaged the seller with my story for wanting the ring as a replacement for a wedding ring as a memorial ring. Benny was so kind to listen to my story and to honor it with a 14% discount, which meant the world to me and that I could afford it. This has been an amazing story. I am so touched by the personal attention and that somewhere in the world a meaningful discount can be made as an exception. Thank you! I am now a huge fan!

Date of experience: April 27, 2024
Israel
1 review
0 helpful votes
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Mistake
August 5, 2024

Ones i ordered a braslet and did not receive it. It was sellers mistake i believe. Generally i love 1stdibs

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2024
Customer S. 1stDibs Rep
6 months ago

Thank You For Your Review. Our feedback is valuable and we have looked further into this. Upon review, I see that your order 119936912 was successfully delivered on the 4th of August. Should you have any further questions or concerns, so we invite you to contact us if you wish to speak to a specialist at 1stdibs.com/contact.

Kind regards,
1stDibs

Singapore
1 review
0 helpful votes
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Great platform
August 15, 2024

Has been good so far. This is my second order and I hope is smooth as well

Date of experience: August 5, 2024
Customer S. 1stDibs Rep
3 months ago

Thank You For Your Review, Benjy!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

New Jersey
1 review
8 helpful votes
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Delivery disaster
December 2, 2022

We were going to be out of town at the time a large, expensive painting was to be delivered. We communicated directly with the mover 1st Dibs assigned. We simply asked they call us with an hour's advance notice so we could have someone meet them at our building in New York City. They agreed. Instead, the mover dropped the painting off on the sidewalk outside our building, drove away, and never called. We asked for a refund on moving costs from 1st Dibs (the very least they could do) and they never bothered to respond. We will *NEVER* order anything from a 1st Dibs vendor again.

Date of experience: December 2, 2022
Finland
1 review
0 helpful votes
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Had to do it twice, at first attempt it was just loading the offer page

Date of experience: August 9, 2024