1stDibs

We purchased a very expensive ring. Luckily, the designer is working with us on the repair. 1st Dibbs basically abandons their customers after 7 days of receipt. In our case the product was defective and a diamond fell out. We had to track the designer down ourselves - 1st Dibbs basically abandons their customers! I would not purchase anything from this channel!

Bought a Cartier ring that was probably stolen at the postal office. Seller blamed me for redirecting the parcel to the parcel shop. Said parcel shops are not safe. 1stDibs was not helpful in getting justice for me. So I lost 2000 euro. Thank you 1stDibs.

I bought what I thought was a complete fireplace for $2000. I only received the outer surround. Ok, my mistake, but the top of the mantle was completely broken off. Not my mistake. I wanted to return this and get a refund but their customer service is non-existent. They write very caring, sympathetic emails about how they are going to resolve this matter but that's all they do until they ghost you entirely. I lodged a complaint with the BBB. Buyers, be very aware that should something you buy arrive damaged, you are on your own. There is no help from the person you buy from or 1sdibs. Truly a shady business.

I have ordered several items from 1st Dibs but found that when a seller, Florida Regency out of West Palm Beach, FL, sent me an item that is more damaged than described, I was unable to return it. I went through proper channels but the company sided with the seller despite photographic evidence to the contrary. The seller assured me that the damage was barely noticeable yet the item is unuseable in the living room staging it was purchased for. I have included just a few of my 36 photos of different damaged locations. I suspect that 1st Dibs sides with their sellers generally. Be very sure before you purchase and never purchase anything with "barely noticeable" damage. I was clearly too trusting. I will never purchase from 1stDibs again. Politely followed up but unfairly judged this one.