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1stDibs

Overview

1stDibs has a rating of 4.6 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.

service
41
value
36
shipping
37
returns
31
quality
30
This company responds to reviews on average within 2 days
+51
How would you rate 1stDibs?
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New York
3 reviews
6 helpful votes
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Joke
February 22, 2023

Do you truly believe there is a warehouse with 10 one of a kind handpainted 16th. Century pianos? Whoever vets these sellers have got to get a kickback. Maybe Micheal Jackson's Estate or one of the royals but not your everyday Joe trying to make a buck here and there. Ridiculous.

Date of experience: February 22, 2023
Canada
1 review
0 helpful votes
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I like your shop, but last two weeks your website doesn't work. It opens only first page when I want to go for the next page there is the page with message about temporary difficulty. Please fix it. Thank you

Date of experience: December 21, 2023
North Carolina
1 review
14 helpful votes
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Purchased an item and color was not as shown. Agreed to refund, however, I requested refund by check or ask for refund to be sent to a different account due to fraudulent activity on account of payment. After ordering from them, had 3 money transfers withdrawn from my account. Account was frozen by bank until it was investigated by bank. I ask for a refund in form of a check or to another account. Would NOT agree to that, so stuck with an item I will never use or wear. Will never order from this company again.

Date of experience: November 12, 2020
Florida
1 review
5 helpful votes
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Unhelpful, unreachable, unconcerned
November 8, 2023

I found a gorgeous piece from a foreign artist. Getting it has been a nightmare with absolutely no competent help from 1st Dibbs. I won't be shopping through this platform with pretty pictures but no customer service any time soon.

Date of experience: November 8, 2023
Customer S. 1stDibs Rep
over a year old

Thank you for leaving a review. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible.

Kind regards,
Ross

Louisiana
2 reviews
14 helpful votes
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Return service Terrible
November 20, 2020

I purchased two bracelets from website. I decided immediately to return them. Its a week later and I still cannot
Get a label to send jewelry back. Seller was this jewelry but 1st dibs requires you go though them
They are quick to sell you stuff but not so good taking it back. BEWARE!
Gonna give it a few more days and then going to involve my credit card company

Date of experience: November 20, 2020
California
2 reviews
58 helpful votes
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I bought a very expensive Faberge egg. I returned the egg to the seller because it was really tiny. After 2 weeks, 4 emails and 2 phone calls no refund. The egg cost $16,000. Nothing. Just excuses. I am not sure how anyone writes a good review of this company. Try to return something and see what happens. They are quick to take money but really slow to refund it. RUN don't walk away from this joke of a company.

Date of experience: February 18, 2020
Australia
3 reviews
0 helpful votes
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I like your search engine, it makes things easy to find. The items seem to be high quality, and the bidding and buying process are easy. I have yet to receive my purchases I haven't completed the process yet, but I'm very happy so far. I just wish I had more money to buy more of the beautiful objects.

Date of experience: February 15, 2024
Texas
1 review
19 helpful votes
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The ring arrived with a small chip on it. It came late at night so I didn't notice it. I contacted 1st Dibs within 48 hours (as they advertise 3 day return policy). They said because it was worn the return policy was not valid. There was no evidence of wear, no tag on the ring. It was not in condition advertised. First and last time purchasing on 1st Dibs, I do not recommend.

1st Dibs is absolutely incorrect. My message did not say I had worn the ring. I said I said I went to wear it to dinner when we saw the chip on the stone. I sent my return request before dinner and never wore it. I even followed up but they didn't care. The 3 day warranty simply doesn't. Exist.

Date of experience: May 15, 2023
Texas
1 review
0 helpful votes
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THE BEST
August 19, 2024

Best selection of vintage art, best most reliable sellers.

Date of experience: August 9, 2024
Customer S. 1stDibs Rep
3 months ago

Thank You For Your Review, Kaitlyn!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Maryland
9 reviews
10 helpful votes
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The Best of The Best
November 11, 2019

1stdibs is a standout, as an e-commerce site, for offering some of, it not, the BEST high-quality, antique and luxury items.

The website is a great e-commerce platform: first, it's design is visually a standout; how it presents items, ability to communicate with a Seller, and, the process to complete a purchase.

No adverse experiences, whether an inquiry to a Seller or a completed purchase, has, yet, to be encountered.

Prices are in-line with the quality of items offered, but, with many Sellers allowing for Offers to be placed, it is a highly, recommended venue to check-out - when seeking that unique, one-of-a kind item.

Date of experience: November 10, 2019