Overview
1stDibs has a rating of 4.6 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.
The WORST customer service I have ever experienced... EVER! They are a joke. I spent over two weeks calling and following up multiple times just to try and get a return label sent to me, often times speaking with the same service agent that lied multiple times about sending it then and there. And on top of it, this return was for a fraudulent item I purchased from 1st Dibs. Needless to say I will never be a customer of 1st Dibs again. I don't understand how they are still in business considering the service I received.
Images of the work, description, and the seller's quick response to my question were all excellent! I have been following this item for over a year, and I cannot wait to receive it and finally own it!
The picture is beautiful looks like impeccable workmanship. I am looking forward to seeing the earrings
I ordered a LeVian ring and they sent me the wrong one. Despite it was their fault, I sent it back but they didn't give my money back. I called multiple times and they still have not resolved the issue. Don't buy anything through this site or you could lose your money as I did. Please, don't trust this Company. They are going to keep your money like scammers!
Great variety and beautiful items.,,,,,,,,,,,,,,,,,,,,,
The seller was extremely helpful, prompt, and knowledgeable
Thank You For Your Review, Christina!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,
Bought a coffee table that turned out was badly stained. The photos were high misleading. The service people were totally unhelpful. Would not let me talk to a supervisor. With shipping the table cost me $2200. The refund was a little more than $409.
Don't buy from tm1stdibs. I was a customer who bought thousands of dollars of items. They treated me like dirt.
WONDERING:
Can you also send confirmation details to my cell phone *******408?
This is my 1stDIBS experience, so "Let's GO!"
No way of sending a cashiers money to you!
It is cash! You could hold item until you receive it!
Everything I have bought through 1St Dibs have been elegant and one of a kind. Great stuff
Thank You For Your Review
We're so glad you enjoyed shopping at 1stDibs and shared your experience on Sitejabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,
1stDibs
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.
- Visit Website
- New York, NY
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank You For Your Review, Kathryn!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.
Kind regards,