• 99designs

99designs

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Overview

99designs has a rating of 2.4 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 99designs most frequently mention contest holder, graphic designer, and current quality problems. 99designs ranks 579th among Graphic Design sites.

  • Service
    43
  • Value
    43
  • Shipping
    20
  • Returns
    22
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
38
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How would you rate 99designs?
Top Positive Review

“The only place for quality, original designs”

Tricia R.
3/22/19

When we start a new company or concept, 99designs is the only place we go for design work. We can put our concept out to hundreds of designers at once and whittle down to what we like. Many of these designers have incredibly original and inventive designs. We like being able to "tweak" designs as we narrow down, and always are more than satisfied with the end results. The timeframe is perfect for us - giving us time to make a decision while not feeling the process becomes "stale". And, customer support with 99designs, in my opinion, is TOP-NOTCH. Contacting me when needed but not pushing anything. If I have questions, I get answers quickly and professionally. Highly recommend!

Top Critical Review

“Poor 99designs support team”

Ovais A.
10/16/24

My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.

Reviews (410)

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customer service (24)
Thumbnail of user sherys6
1 review
2 helpful votes
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August 27th, 2021

I am graphic designer from last 3-4 years, specialised in Logo design and Stationery designs. I earned nice and positive feedback from my clients all the time by providing them best quality work with all necessary formats. But recently I tried 99designs because I had heard so much appreciation that this market place respects designers and pays the money worth to design, not like useless fiverr with just 5 dollars logos... I tried 99designs but after submitting best of my work, they refused me to take. I thought, may be there standards are much higher, then I approve my work and again try to get in but again rejection, I tried three times on 99designs with different emails because they only gave 2 chances on one email under one year time period. But all the time, they sent emails with full of love and best wishes but with REJECTIONS... So much I have to say about that ***** marketplace but... So disappointed that in todays time, no one is taking new registrations seriously, I'm talking about new registrations, not the newbies* thanks for the time... And if anyone from 99designs community is reading this, take some time to accept new registration

Thumbnail of user anis222
1 review
11 helpful votes
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April 13th, 2017

. I dont know, Why they suspend my account. After one day of my Suspention i recieved a notification mail from 99design, That was a feedback of my first and last client from 99designs. That message is added below,

Notification

Clanghorne has just left you some feedback in the contest "PH WINS needs an eye catching and effective new logo".

----
"Hi, we really liked your designs for PH WINS. Why were they deleted by 99designs?"
----
Reply to this email, or view and reply on 99designs - https://99designs.com/logo-design/c-*******

99designs team deleted my logo and also i suspended form that., I dont know why they suspend my account. I think 99design is a scam, fraud site. They cheating some designers and stealing their clients money.
I can say that, i have 6more years experience in this field. And my quality of work is better than 99designer team

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Ani,

I understand how disappointing it is to see your account placed on hold. Hopefully you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

The reason for the three month period is that we want to make sure designers really take the time to improve in the principles of typography, visual hierarchy, composition and color, as well as technical skills. We have to remain consistent with all designers in our procedure for portfolio review. As such, our staff will not review a portfolio until three months past the date of your account-hold.

If you feel these designs did not represent your potential, we encourage you to submit your portfolio in three months (you will have received an email explaining the issue and further instructions). Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

Thumbnail of user jahfemit
1 review
1 helpful vote
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July 9th, 2019

Go to spot if you're look for professional quality designs at a competitive rate. Customer service is excellent. You really get over 99 designs submitted to you in a short period of time.

Thumbnail of user lances83
1 review
0 helpful votes
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January 31st, 2020

This was a great way to get multiple ideas and designs for many different designers. The process was easy and allowed for feedback and alterations. Overall quite satisfied with the finished product.

Thumbnail of user mattg42
1 review
3 helpful votes
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October 19th, 2015

I genuinely review everything i buy, but on this occasion i didn't review this site until after i had purchased my logo. If i had i probably wouldn't of bothered.
I paid a tiny £59 for a very basic stock deign with a tag line underneath, which was perfect for my business. I completed the purchase at 10pm and had the fished logo by 5.30am the next day, and i honestly couldn't fault it, it looks good on my business cards flyers and website.
I emailed them a few questions and they responded with helpful answers within a few minutes.
I could of paid a lot, lot more on another site for a very similar logo.
Very happy with service, and design, can't really fault them.

Thumbnail of user tekstosap
1 review
23 helpful votes
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June 7th, 2017

Hi,
I've been suspended recently. I'm designer in 99designs from 2015.
I don't understand why i've been suspended, i was chosen as the winner more than 5 times and get final round more than 14.

I through final round right now and this is really frustrating to get suspended at this time.
I think the staff and team must thinking before suspend the loyal designer.

Note: 99DESIGNS WAS CHANGE BECOME WORST WEBSITE FOR DESIGNERS.
AVOID!

EDIT (15/06/2017):
MY ACCOUNT WAS OPENED AGAIN BUT AFTER THE WINNER SELECTED, I MISS MY CHANCE AS FINALIST AND MISS TO REPLY FEEDBACK FROM CLIENT.
I MUST SAY SORRY IN COMMENT AND PRIVATE MESSAGE TO CLIENT FOR BAD EXPERIENCE BY THIS SYSTEM AND CONVINCE "THIS IS NOT DESIGNER FAULT. THIS IS 99DESIGNS, BLAME THE STAFF AND SYSTEM"

Thumbnail of user karenm1417
1 review
0 helpful votes
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November 27th, 2019

I cannot recommend this site enough. I'm thrilled with my new logo but also in awe by the customer service and communication along the way in record time. Cannot recommend this service more highly.

Thumbnail of user ericj24
1 review
28 helpful votes
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April 10th, 2014

As a designer it was a total waste of my valuable time. I read their policy and rules and looked at their winning section and thought wow I would love to participate. I've been designing for top Ad agencies here in LA for many years. Things have gone little south so I figured I'll do freelance jobs here and there. 99designs really disappointed me today as I've spent many countless hours and days designing and to find out that the contest holder had already declared a winner. The deadline was not till another day. I was completely disappointed. I stayed up late last night to polish of the designs and I was going to upload first thing in the morning. Well that was a big surprise. I just wasted my entire week on these designs and remind you I was sick for two days... this was going to be my second contest entry. The first one I got eliminated without any word. The winner, in my professional opinion, the design was amateur.

What I noticed from the other design contest, the designers were starting to copy each others ideas. The same photographs were appearing from other designers and the designs become so similar. If you upload your designs earlier on, the other designers will copy your ideas and therefore your idea is not unique anymore. Its better to hold off until few hours before the competition is ending.

Designers out there this company is not for you, its better to meet people and try to get them as your clients! The old fashion way.

Thumbnail of user cristiana50
1 review
0 helpful votes
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October 21st, 2020

Like the title says: Easy process, good price, high quality. The number of submissions was very large to choose from and most of them were very original. Really good value for money!

Thumbnail of user chiragv1
1 review
3 helpful votes
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December 26th, 2016

Hello all, please do not make design in 99designs.com beacause all designer are copy paste logo and other design. May be problem in brand in future face to copyright act so do not make your design in 99designs.com please example 99design logo entry. Many repeat design example in 99designs.

And aslo both same logo link here entry no. #22
https://99designs.com/brand-identity-pack/contests/create-logo-ci-global-startup-cc-network-stands-*******/entries?filter=rated

https://99designs.com/logo-design/contests/create-detailed-sc-salescomm-complex-creative-*******

Thumbnail of user designw2
2 reviews
11 helpful votes
  • Send Message
February 10th, 2018

Though 99Designs is a Great Idea of having Design Contests where Clients gets a variety of Designs to choose from. But if at any point you need to contact customer support. Don't Contact, there's no one.

Like you get suspended for low quality designs or for some other issue, they'll suspend you asking a Portfolio of 4-5 designs for 99Designs live contests. Don't design the portfolio, NO ONE IS THERE TO CHECK IT!

You will Never get a Reply from 99Designs or You may get an AUTOMATED reply declaring that you will remain suspended.

They Don't have dedicated Customer Support members! I haven't seen anything worst than 99designs customer support!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Design W.,

I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user davidm1910
1 review
0 helpful votes
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March 13th, 2019

I was recommended the site by a neighbor and liked the concept, the process seemed simple. I was a little hesitant committing money for a logo that I didn't know how it would turn out, but within 24 hours had some great designs and after 48 hours had my 3 favorite designs.

After that during the initial phase I did get a few entry level designers pumping out design and design that did not hit the mark ad just kept submitting, but still there was no harm in seeing alternatives.

The final stage was a little confusing as I thought I was choosing the final designer not the final design, but the designer was very understanding and we hashed out the final design with a couple of text fonts, different colors and different layouts. All provided in 5 different file formats including layered Photoshop files so as a photographer I am able to make various selections of various parts of the logo as needed.

With a time difference of 8 hours between me and the designer did slow down the communication somewhat but we got there in the end. Happy to have a pool of design skills to select from as opposed to one designer with a narrower design scope.

Thumbnail of user sebastianb36
1 review
10 helpful votes
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March 7th, 2017

I was also suspended on 99design and I have over 10 years experience, they said my work quality is not good enough which is absurd, I worked for top agencies, I wrote several times to support because I simply was humiliated by their rejection as long as 99% of the logos on 99 design are a joke, and every time I had the same automated answer that my quality of work is not good enough without taking in consideration my portfolio I submitted.

Thumbnail of user gl3067
1 review
6 helpful votes
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October 19th, 2017

I am a contest holder and paid over £400 to hold a competition

After a couple of days I tried to log in to leave the hard working designers reviews and feedback, so they could modify their designs before the end of the competition (in 2 days)

I was shocked to find out that 99designs had blocked my account and wanted me to upload a copy of my passport (no way), before I can access my account

I checked with my credit card company to see if there was an issue with the payment, no there is not the money has been taken

I am now waiting for a response from their customer support department, who appear to be non existent

In the meantime time is running out for me to leave feedback and get the designs modified

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi there,

I am sorry to hear about your experience so far with 99designs. We'd be happy to help and look into your concern further. Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user angusm28
1 review
6 helpful votes
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May 6th, 2015

All the negative reviews here nearly scared me off, and honestly concerned I'll be taken as a shill given how good my experience was. After nearly writing off the idea tipped over the fence when a $25 off promotion was on, so I started a $299 contest ($274 with the money off), figured as the design studio quoted minimum $2,000 to develop the logo couldn't hurt to see what came in. Talked to a person named Veronica, and she assured me the money back offer is good if used within the time in the agreement- never had to try and exercise that. Anyhow on the first morning there were eight designs, two quite good. Rated them, and the refined designs improved more. The one hiccup I had was my designer used a stock photo as a model for a line-form, it was reviewed and 99designs was concerned, the designer overnight reworked the logo with one of my own photos as a model and it improved it even. The logo is as good as I could have hoped for, was done in three days, and overall excellent value and very pleased.

Thumbnail of user chasc24
2 reviews
0 helpful votes
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February 9th, 2019

Getting a good design is the buyers job, as well as the designer's. Good art is not easy nor is it automatic. If you are new to composition and creativity admit it and with that awareness, you can find allies who can help, starting with the staff of 99designs. If you've created, made things you're happy with, then the design process will be fairly easy and straight forward. If not, then be ready for an enjoyable experience, as the staff at 99Designs and the amazing (and some not so amazing) Designers offer their ideas. Then you need to say what you think and want. That's the fun yet tricky part. Do you know what you want? Can you put it into words your Designers can use as feedback?
Welcome to Art and the world of graphic design. It's here, if you're ready and it works, it really works! You'll get out of it what you put in, teamed with your designer.
Take a look at my cover design, proof of the quality you can achieve in a few days. It's available onlinie at the amazon Kindle store. You too can get the cover your work deserves, here on 99designs

Thumbnail of user robertm692
1 review
1 helpful vote
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May 2nd, 2018

Its like having a marketing company full time working for you. Its neat to see your descriptions come to life in the designers minds across the globe!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Robert,

Thank you for coming to us for your design needs and we're excited to hear that your experience on the site has been a pleasant one! So glad to see you get tons of design variations from a lot of designers and it's even more awesome that you were able to find a design that you love.

We look forward to working with your again!:)

- Jerlyn from 99designs

Thumbnail of user bevr19
1 review
0 helpful votes
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March 28th, 2018

I love my logo. I'm extremely happy with the service provided by my designer and 99designs. Brilliant designer, great team, a pleasure doing business with them all.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Bev,

It is great to hear that we were able to help you find a logo design that you love and we look forward to working with you again.:)

- Jerlyn from 99designs

Thumbnail of user mayp13
1 review
20 helpful votes
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May 26th, 2017

I want to share my awful experience in 99 designs here, their website seems so promising to designers, so last week, I just gave it a try on 99 designs. I participate my 1st contest, stay up late, draft idea and made a lot of effort, the design I summit got 4 stars (out of 5) I got into final! During the final, the interactive with Contest Holder was good, and she gave positive advise, and I revised my design for her and I got rated from 4 stars to 5 stars, but I got suspended immediately after the contest ended for the reason that my design is not meet their standard. That is outrageous! I got an art degree and I am an experienced designer for over 5 years. Also I sensed something not right during the contest, I felt some of the competitors' designs are almost the same, just fonts in circles or squares, and they summit the same design multiple times at the same time. And the other 2 finalists, their designs are exactly the same shape same colour. But since this is the 1st contest I entered, so I can't judge that so early, and I keep focus on my design. Even I did not win at last, but I feel happy I got in final at my 1st contest. But when I got suspended for reason that lack of quality, I was shocked. It proves my sense is right, it really obvious that they deliberately banned potential designers who are really professional and creative, and protect those so called designers in their 99 designs team.

I have to speak it out, to all the designers who made so much effort, don't waste your time in this scam platform!

Thumbnail of user zaram7
1 review
1 helpful vote
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December 5th, 2016

I have a small business and needed a quick design change. We had the BEST experience and got exactly what we wanted and the work was even better then I expected it would be! 2 thumbs up!

Thumbnail of user frankieh283
1 review
2 helpful votes
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May 7th, 2023

99Designs have connections to the best designers. I was given so many wonderful designs for my book cover. I had a hard time choosing the best one! I will be using them for all my future projects!

Tip for consumers:
Highly recommend this company

Products used:
Purchased a cover design for my book!

Service
Value
Quality
Thumbnail of user sanjua6
2 reviews
0 helpful votes
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September 6th, 2022

99 cover customer care number. 6372. *******.
Helpline customer support *******//*******. Team available
Full information services full refund issue with
All tipe service centre

Tip for consumers:
99 cover customer care number..6372.131202.
Helpline customer support 63721//31202..team available
Full information services full refund issue with
All tipe service centre

Products used:
99 cover customer care number..6372.131202.
Helpline customer support 63721//31202..team available
Full information services full refund issue with
All tipe service centre

Service
Value
Shipping
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Thumbnail of user jennief12
1 review
1 helpful vote
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May 7th, 2018

We needed a logo for our non-profit organization. We loved working with 99designs and their designers. We had so many great options to choose from. Our new logo is perfect.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Jennie,

Thank you for the feedback!

We're so happy to hear that you enjoyed the design contest process as much as we enjoyed working with you on your logo. Thank you for trusting in our service and we look forward to you next project!:)

- Jerlyn from 99designs

Thumbnail of user marcym9
1 review
10 helpful votes
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November 6th, 2016

Absolutely awesome place to work. Great clients, great support for designers and contest holders, a tight knit group of designers here to give it their best.

Thumbnail of user kerryw12
1 review
5 helpful votes
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December 5th, 2015

Logo slapping at best. Wasted $540.95 per cent of the 200 plus submissions were from Indonesia, with variations of the same from coincidentally "different artists ".

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From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.

Business History

Founded in 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to creative solution for businesses, agencies and individuals. We are headquartered in Melbourne, Australia with operations in Oakland, California and Berlin, Germany.

Company Representative

Thumbnail of user charlies53
Support T.
Support Staff
Typically does not respond to reviews
We are your friendly 99designs customer support staff. If you have any questions, or require service, please get in contact with us, or head over to our support page (99designs.com/contact) and we'll be happy to assist!

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