• 99designs

99designs

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Overview

99designs has a rating of 2.4 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 99designs most frequently mention contest holder, graphic designer, and current quality problems. 99designs ranks 579th among Graphic Design sites.

  • Service
    43
  • Value
    43
  • Shipping
    20
  • Returns
    22
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
38
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How would you rate 99designs?
Top Positive Review

“The only place for quality, original designs”

Tricia R.
3/22/19

When we start a new company or concept, 99designs is the only place we go for design work. We can put our concept out to hundreds of designers at once and whittle down to what we like. Many of these designers have incredibly original and inventive designs. We like being able to "tweak" designs as we narrow down, and always are more than satisfied with the end results. The timeframe is perfect for us - giving us time to make a decision while not feeling the process becomes "stale". And, customer support with 99designs, in my opinion, is TOP-NOTCH. Contacting me when needed but not pushing anything. If I have questions, I get answers quickly and professionally. Highly recommend!

Top Critical Review

“Poor 99designs support team”

Ovais A.
10/16/24

My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.

Reviews (410)

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customer service (24)
Thumbnail of user juleed2
1 review
0 helpful votes
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May 1st, 2019

What a brilliant company to create an affordable contest that brings multiple designers to the table. It was a positive experience from the beginning to the end. It led me to a fabulous logo. The company has thought of everything you need to know, has great customer support and prompts you with emails for next steps in the process. Highly recommend 99designs!

Thumbnail of user nicks519
1 review
0 helpful votes
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November 17th, 2019

99Designs is a great interface to work through for reviewing entries during the contest. The idea of having designers all over the world submit their takes on your brief is such a great idea and results in a high end final product. It was an exciting few days as I rated designs and sent messages back and forth. Be careful of giving a design four or five stars too early on. What can happen is less innovative designers rip off a design that got 5 stars with their own take. This results in numerous submissions that are similar instead of continuing the variety of submissions. Message designers you like directly to work with them on edits versus always giving them 5 stars and then publicly messaging the comments. It was an action packed few days and I couldn't be happier with the ending design.

Thumbnail of user raquelm9
1 review
5 helpful votes
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May 15th, 2015

I was almost scared off by all the negative reviews, but I had the most amazing experience! "KCRS" (screen name) was my designer and provided not only a 5 star logo design, but provided it in multiple different formats, sizes, with text, without text... etc. I highly recommend this sight to anyone who can not afford thousands of dollars for a design company. It was the best $300 I've spent.

Thumbnail of user michaelb591
1 review
16 helpful votes
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October 16th, 2017

I had the account for 3 years, but didn't login, last week I submitted 2 logos and both of them are in the final round (with 5 stars from clients), today I couldn't login and got a mail with: "The current quality of your work does not fit our site standards. As a result, we have put your account on hold."

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Michael,

I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user toddb178
1 review
5 helpful votes
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February 19th, 2019

Staff use racist and homophobic insults when dealing with disputes. Truly a disgraceful business

Upon doing a one to one project, the work was so bad it could have been done by a child. Had to laugh it was so bad otherwise the only option is to cry.

There is no way out then, even if the work is bad. You have to pay those disgusting sums of money for work that a toddler could do better.

A scam of a company with a disgusting attitude

Thumbnail of user danielr514
1 review
0 helpful votes
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July 12th, 2019

This has to be the coolest logo design platform by far. It was absolutely seamless and the designs that were being submitted were so cool it was hard to just pick one. I viewed hundreds of designs from designers all over the world and managed to pick a design from someone I would of never connected with had it not been for this company. 5 stars!

Thumbnail of user dp380
1 review
0 helpful votes
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November 14th, 2020

I've used 99designs a couple of times to source designs for ebook covers. The creativity of designers is sometimes hit and miss, but it's always fantastic to get a wide range of designs, and it's great to be surprised when a creative designer comes up with something fantastic that I hadn't even thought possible. I plan to use 99 designs for all my future projects. Ideally, one has a good working relationship with a fantastic and creative designer that understands your needs - but, that's sometimes hard to find. When you don't have someone like that in your network, 99designs fills the role spectacularly.

Thumbnail of user reggiea9
1 review
21 helpful votes
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May 10th, 2017

By suspending accounts and not offering a different way to participate to improve, is not very encouraging of designers to want to come back and participate.

Funny how I was in the running to win one contest, and received very good feedback from another and now somehow after 2 years, the quality of my work is what? Bahahahaha

With sites like designhill, designcrowd, there is a whole world where I would rather participate and I do and make money.

Don't bother with 99designs, not like they pay benefits or support people working.

Thumbnail of user barryd24
1 review
0 helpful votes
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May 17th, 2017

I used 99designs.com for their basic logo package. It was fun and fascinating to see my vision come to life from the designers perspective and then work together to create a professional finished product. With respect to the logo project, I consider the 99designs process the best overall value on the market.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Barry,

We are very excited to hear that you had a great (and fun!) experience. Thank you for coming to us for your design needs!

-Rosalie from 99designs

Thumbnail of user theresac42
1 review
5 helpful votes
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November 18th, 2016

99designs is such a fantastic site! You get so many wonderfully diverse designs to choose from (artists from around the world!), the interface is very user-friendly, the designers are easy to work with -- even with tight timelines. I definitely plan on using this resource every time I need graphic design work. Thumbs way up!

Thumbnail of user amandas181
1 review
7 helpful votes
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November 4th, 2016

I am a designer that focuses on Book Covers. What I have learned since joining, is to choose your contests wisely and try to be original. The experience has given me more tools to be a better designer. The support team has been great, and sometimes it may take time to get a response, but it all depends on the situation. Choose wisely, be original, think outside the box, do not copy anyone and you will find a more lively and enjoyable experience. I am 100% happy with my decision to join 99designs. I am a better designer for it!

Thumbnail of user stephanies493
4 reviews
27 helpful votes
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September 25th, 2018

This site screwed me over as a designer. A few years ago I entered a contest and after multiple (and I DO mean multiple) revisions, emails, messages from the client (I'm telling you, I lost track of the time I had stuck into this logo - I mean, the guy was SO demanding, he had me nearly in tears a couple of times), I was told I was going to be chosen as the winner. The time came for the contest to end and lo and behold, I was not chosen as the winner. Ok, that was a waste of time, but no big deal, right? Wrong. Come to find out, the company used my logo anyway! They saved my design, created a vector version of it (something any designer could do) and used it. It was on their website, on their clothing. It was their whole identity! I contacted 99designs about this problem and they basically told me, "Suck it up buttercup. There's nothing we can do!" Never again will I work with 99designs.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Stephanie,

Thank you for brining this to our attention and we're really sorry to hear about your experience with the design contest. I want to assure you that we take matters like this seriously and our designer support team is always happy to help! Please feel free to contact them at: https://support.99designs.com/hc/en-us/requests/new

We will look forward to your email!

- Jerlyn from 99designs

Thumbnail of user plainlys
1 review
6 helpful votes
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July 29th, 2015

I pulled my contest after the CSR's response to my questions started to give me heartburn. I noticed the use of "already" at least four times in one comment (e.g.'" if the contest is completed already, and you have issues already, Jimdo would handle that already."). This bothered me... my questions at this stage were not confidently answered and CSR had to check for answers to basic questions (e.g. Do you provide support for back-end issues on the website). I think I'll just go with a basic site and look for a private designer.

Thumbnail of user prasadg7
1 review
1 helpful vote
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November 23rd, 2020

I really was enjoying the whole process, until all the hard work was done and I had a poll set up and emailed to all my people, that one of the logos was taken down because it was a stock photo. So basically out of 6 designs on poll one was off thats 15% of my creativity and all the days work put in to it was waste. I am glad it was detected but it seriously affected my logo selection process. Also I was not offered any compensation apart from thats I can select a new design. How in the world thats an option when I have submitted the poll by email, thats extremely embarrassing. As a small scale start up business I felt this was great option, but I felt let down. The designer who won and all the designers who submitted were great but one bad apple spoilt the taste and the nature of this experience.

Thumbnail of user harryp55
1 review
0 helpful votes
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January 28th, 2018

I was really floored by the spread of different designs I received, and was able to cut this down to a few quality pieces of work. The designers were great about quickly responding to refinement requests, and delivered a final cover design I'm very happy with.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Harry,

Thank you for your review!:)

We are happy to hear that your experience with 99designs has been a pleasant one and we're even happier to hear that you got to get a design that you love over various design options.

We hope that we'd be able to work with you again soon!

- Jerlyn from 99designs.com

Thumbnail of user helenam6
1 review
6 helpful votes
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November 5th, 2016

99Designs is different from other similar sites in that the set up is better for both client and designer. Designers get an opportunity to hone their skills by learning from others and the client gets to choose from hundreds of designs. The system is efficient and from what I have experienced, very well run.
I would love to be able to enter more contests, but at the same time understand that it is just another way in which 99Designs ensures that the contests I enter are selected wisely and with my skillset in mind and that I am going to do my best work for each and every one. Keep it up!

Thumbnail of user lucianos28
1 review
1 helpful vote
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November 17th, 2018

I was pretty happy with the design I got and with the phone support from 99Design when I needed guidance dealing with my chosen designer.
I won't give a 5 stars because some of the designs submitted were pretty average and amateurish, no effort put in at all and some of them didn't understand the brief.
I have raised this with 99Design on my final review. Maybe they need to a better screening process for the designers
But overall I got a great design and working again through 99Design on a new project with my designer.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Luciano,

Thank you for the feedback!

We certainly understand your concern with some of the designs you have received. We get that not all designers will best suit your needs which is why our designer support team is always on the lookout for designers, and make sure that they improve on their portfolio and design quality. Rest assured that we are working on this and we are still glad that you were able to find a design that ultimately suited your design need.

Thank you again for the feedback and we hope to get to work with you again soon!

- Jerlyn from 99designs

Thumbnail of user lamarh23
1 review
7 helpful votes
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March 23rd, 2017

I make top quality designs I have been deigning for over 10 years and they tell me my work isn't quality when Im approved on shutterstock, istock, upwork and fiverr. Not only that but the actual customers always rated my work 4 to 5 stars out of 5 so they loved my designs. The last design I made, made it to the final round and won, Then my account got suspended for poor quality. I never got payed or got recognition I contacted the customer who bought my design I have proof of all this and I am looking into bringing in a lawsuit $$$

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Lamar,

I understand how disappointing it is to see your account placed on hold. Hopefully you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

The reason for the three month period is that we want to make sure designers really take the time to improve in the principles of typography, visual hierarchy, composition and color, as well as technical skills. We have to remain consistent with all designers in our procedure for portfolio review. As such, our staff will not review a portfolio until three months past the date of your account-hold.

We do always pay the winning designer the prize amount, except in rare cases in which it breaches our copyright rules where we would have to allow the customer the option of choosing another design to legally protect them. You can read more about these rules here: https://support.99designs.com/hc/en-us/articles/204761075-What-are-the-rules-for-participating-on-99designs-. If there are any credits in the designer's account when it is placed on hold, usually our payments team will do a final payout on their behalf.

Our support team is happy to look into your account to see why you have not yet received payment for a won contest, if you could let us know your username.
https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

Thumbnail of user andrewh216
3 reviews
1 helpful vote
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April 3rd, 2018

I picked a bronze branding package (with the £75 extras pack), and was over the moon to receive over 360 designs! Our whole team had fun voting on which they liked best. The designers couldn't do enough for you, and were happy to do anything from a tweak to a complete makeover based on our requests. All in all, a fun process that has enabled our company to come away with an exceptional new brand and logo design.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Andrew,

We appreciate your feedback and we're glad to be part of your design process! :) So happy to hear that you and your colleagues had fun choosing a design from a great number of submission! We hope that we can work with your company again with your future design needs!

- Jerlyn from 99designs

Thumbnail of user davidg984
1 review
0 helpful votes
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December 30th, 2018

Very easy process in setting up a contest for designers to bid on my word mark. After leaving a descriptive brief, I had designers coming in with very creative designs. I had only expected 30-40 designs, but in the end there were 109 designs. The last 50 were adjustments with 4 designers. Awarded two designers. Very happy with the results!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi David,

Thank you for leaving us a feedback!

We're very excited to hear that your experience with our Global Creative Platform has been a pleasant one! It is our promise to help you find a design that you will love and we're glad to be able to do exactly that. It is also a great tip for new clients to make sure to provide a descriptive brief to ensure their contest's success.

We hope to see your logos in action and we hope to work with you again soon with your future design needs!

- Jerlyn from 99designs

Thumbnail of user christopherl290
1 review
0 helpful votes
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November 17th, 2019

I ended up with a couple of designs I liked, and my friends weren't much help since they split between the same ones. In the end I got something I'm happy with and have now plastered all over social media, replacing the generic design I had before. I didn't give the artists much to work with but they still managed to turn out some nice designs. My only regret is that the "losing" finalists don't end up with any money at all.

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Thumbnail of user ameliar49
1 review
1 helpful vote
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May 17th, 2020

Book artomatic for ANY JOB, you will not be disappointed, a true prodigy! He listened to my brief and I barely had to make any changes. (which is insane because I can always find stuff) I only asked him to add a few special symbols to incorporate into the design which he did subtly and beautifully, barely any revisions! Book him! Artomatic!

Tip for consumers:
give good direction along the way and be polite

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Thumbnail of user anupamg
1 review
13 helpful votes
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June 14th, 2016

I'm a designer with 99designs. Recently I entered a contest and submitted a design, very simple and focused on the brief. The client was pleased with it and rated it 4 stars (out of 5). Then many participants started copying my design with very slight tweaking. I brought this to the clients notice pointing out that I was the first to come up with that particular concept and my design is being copied. The client reassured me and said he'd keep that in mind.
To my horror, in the end he awarded the prize money to a designer who had copied my design almost 99% (guess that's why they call it 99designs).
Also repeated mails to 99designs to intervene yielded no result. Zilch!

Thumbnail of user saram234
3 reviews
15 helpful votes
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April 4th, 2018

Someone serious about starting a business will do research and look to a professional designer that they feel is worthy of the task of creating the face of their baby.

Brands aren't just about logos. If you don't know this, you're not ready to start a business. Brands are about how a company makes the customer feel, their experience and feelings towards the brand, knowing they cut corners and contributed to screwing over the design industry will definitely leave a bad taste in my mouth...

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Sara,

Thank you for leaving a feedback.

If you had launched a design contest with us and it did not go as well as you hoped, we are sorry to hear that. We'd love know hear more about your concern so we can assist you in resolving it properly.

Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user hazenw
1 review
0 helpful votes
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July 22nd, 2018

I found 99designs via web reviews. I needed a logo for my business, but I wasn't sure exactly how to visually display my brand. 99designs helped me articulate what I was looking for and shared it with designers. I received dozens of entries to my design contest, and ended up with many great options. The poll feature allowed me to solicit feedback from my network. Every designer I worked with was responsive, helpful and talented. I love my new logo and would recommend this process.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Hazen,

Thank you for your review and we're excited to see your new logo on display! :) Glad that we're able to help you find a design that really spoke with you and we would love to help you with your future design needs as well.

- Jerlyn from 99designs

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From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.

Business History

Founded in 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to creative solution for businesses, agencies and individuals. We are headquartered in Melbourne, Australia with operations in Oakland, California and Berlin, Germany.

Company Representative

Thumbnail of user charlies53
Support T.
Support Staff
Typically does not respond to reviews
We are your friendly 99designs customer support staff. If you have any questions, or require service, please get in contact with us, or head over to our support page (99designs.com/contact) and we'll be happy to assist!

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