• 99designs

99designs

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Overview

99designs has a rating of 2.4 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 99designs most frequently mention contest holder, graphic designer, and current quality problems. 99designs ranks 579th among Graphic Design sites.

  • Service
    43
  • Value
    43
  • Shipping
    20
  • Returns
    22
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
38
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How would you rate 99designs?
Top Positive Review

“The only place for quality, original designs”

Tricia R.
3/22/19

When we start a new company or concept, 99designs is the only place we go for design work. We can put our concept out to hundreds of designers at once and whittle down to what we like. Many of these designers have incredibly original and inventive designs. We like being able to "tweak" designs as we narrow down, and always are more than satisfied with the end results. The timeframe is perfect for us - giving us time to make a decision while not feeling the process becomes "stale". And, customer support with 99designs, in my opinion, is TOP-NOTCH. Contacting me when needed but not pushing anything. If I have questions, I get answers quickly and professionally. Highly recommend!

Top Critical Review

“Poor 99designs support team”

Ovais A.
10/16/24

My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.

Reviews (410)

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customer service (24)
Thumbnail of user bills162
1 review
11 helpful votes
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March 1st, 2016

The designs I received were horrible, could have done better myself. Then I requested a refund and said that I could not have one, even though they have a money back guarantee. Used them 3 times and every single time was a nightmare. Either the designs sucked, or customer service was an issue.

Thumbnail of user jeremyg
107 reviews
581 helpful votes
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October 22nd, 2009

99designs is a cool idea - put your graphic design project up for bid, get a bunch of submissions, give submitters feedback, and then choose the winner. The pros are: you get to set your price upfront and you get to choose from a number of ideas/designs. This can work well for an isolated project - there are some talented designers. Where 99designs runs into trouble is if complicated branding is needed or if the project is closely tied to other design projects that need to be coordinated.

So net net, I would use 99designs for a one-off logo or other simple design projects - you can get a great deal for your money (by California standards). However, if you have the budget and want something more complicated, it's most likely worth paying a traditional designer. And I have to add: good designers are under-valued assets.

Thumbnail of user alicec232
1 review
12 helpful votes
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July 2nd, 2019

As a client you may get cut price designs, you may even get something wonderful you didn't expect, also you may receive lazy and sub standard artwork. From the designers point of view it is a system of exploitation. Please don't use this site for your design needs. Talk to designers and research your freelancers, pay them fairly for the job they do. If this is the future of our industry we are staring into black.

Thumbnail of user sasazakir
1 review
7 helpful votes
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November 3rd, 2016

I just signed up and followed blind contest for logo,
I got 2 and 3-star ratings on my submitted designs.
Suddenly I got an email that my account was suspended forever?
I don't understand?
So, whether all new accounts are always suspended?

Thumbnail of user timothyd108
2 reviews
0 helpful votes
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May 31st, 2019

I used 99designs to facilitate the design of a new company logo. I signed up for the gold service and got well over 100 designs submitted. All of the designers were very easy to work with and it was so tough to even get down to the final 5. Finally chose the winner on the last day and couldn't be more pleased.

Thumbnail of user martyf27
1 review
3 helpful votes
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February 16th, 2020

The initial process was great, and I got over 50 design ideas for my new logo, several of which were really interesting and exciting. However, the later phases of the process were confusing and frustrating. One design in particular was "the one", but then the artist and the logo were withdrawn, so that was out the door. In the end, I settled on a logo that I like, but don't love. As an idea generation process, I think 99designs could be a great option to get input and creative ideas from designers from around the world, but getting to a final design that you really want may not be possible.

Thumbnail of user markr161
1 review
10 helpful votes
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January 9th, 2016

99designs has a good sales pitch, but can't deliver on it. Wasted 600USD on trying to get a design. We got about 10 terrible (read very basic/could have done it myself) designs and about 2 that were workable. Decided on one and spent significant time and energy getting the design and the required specs correct. Then the designer was "suspended" from the platform so I was unable to get the final designs or artwork. Terrible experience and a terrible waste of money.

Thumbnail of user pathump
1 review
8 helpful votes
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November 6th, 2016

I stumbled upon 99designs in 2012 and it was a game changer for me as a designer, It was the most friendliest and most professional crowd sourcing platform i ever encountered and believe me, i have first hand experience in most of the other such websites. I instantly felt i belong there and i'm glad that i was given the chance to shine by 99designs and help a lot of businesses to achieve their goal.

Thumbnail of user fuckyouf2
1 review
10 helpful votes
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December 13th, 2016

Poor pool of designers. I spent $300 and nearly 2 months & received some of the worse designs known to man. I upped it to $500 and the results were even worse. I recommend using a professional agency that can cater to your taste and style. The designers here are not worth the money and most importantly the time!

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Quality
Thumbnail of user tisaa
1 review
9 helpful votes
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December 5th, 2016

My funds were distributed to all the designers without even being allowed to use one. I had expressed my concerns that designs were not useable. Expensive especially since I got nothing out of it. They locked all the designs as I was not able to chose a "winner". None were good enough to be useable at a company level.

Thumbnail of user alisonp7
1 review
15 helpful votes
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August 4th, 2015

Made the mistake of doing a one on one with designer. Who initially provided a great design (low res images). I requested the high res design, and the files in Illustrator, and $900 later I am STILL without my designs and 3 months behind schedule. The designer won't respond with even the font used so that I can have the design (that I already paid for!) recreated. Beware beware beware is all I can say about this.
POST NOTE: I followed up with the police in the city this artist came from (in Denmark) to file a fraud report - she is already known to police! I reported same to 99designs.com, and still waiting to see if they will pull her from their system - she has obviously done this before.

Thumbnail of user cynthial75
1 review
2 helpful votes
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April 12th, 2018

I needed help and happened upon 99 Designs and boy did I get lots of options for launching a new company, 77 design options from a number of designers. I love competition and I think it is great to see people challenged to be creative, strategic and committed to the customer experience from around the globe. The designers were polite, responsive and willing to try other options to please the customer and that reflect upon the company. Who what have thought that my design came from thousands of miles away! Its important to be engaged in the process and challenge the designs. Those that are motivated will work for you and the value was great.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Cynthia,

We are very excited to hear that you had a pleasant experience. Thank you for coming to us for your design needs. We love your tips for other future customers as well!:)

- Jerlyn from 99designs

Thumbnail of user lauram2710
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

We recently used 99designs.com for a new logo for our business. We loved the concept of a contest with multiple designers working on creating the best logo for us and the entire process was efficient and seamless and ended with great success and a logo we love!

Service
Value
Quality
Thumbnail of user courtneyd71
1 review
0 helpful votes
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November 8th, 2019

This was my first time using a service like 99designs and it was such an enjoyable experience. The support I received from them was punctual, they were approachable, and demonstrated they care about the client. Walking with me throughout the whole process took off unnecessary stress and allowed me to focus on finding an AHMAZING design! I will be coming back.

Thumbnail of user klw1
3 reviews
0 helpful votes
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February 26th, 2020

The quality of designers was superb and the contest accessing several designers proved an exciting and productive process. I had 14 unique designs which was sufficient. The instruction for the overall process was a bit limp in spots, but the designer helped me through the stages... hence, the 4 stars, not 5.

Thumbnail of user jovicam
1 review
10 helpful votes
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September 16th, 2018

They suspend accounts for more than a year without any explanation and they took the money from that account and never activate that account again. It was the worst experience ever in my designer career.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Jovica,

Sorry to hear you did not have the best experience. We do not actually hire designers—it is free to sign up and our community consists of several hundred thousand designers from all over the world.

We do always pay the winning designer the prize amount, except in rare cases in which it breaches our copyright rules where we would have to allow the customer the option of choosing another design to legally protect them. You can read more about these rules here: https://support.99designs.com/hc/en-us/articles/204761075-What-are-the-rules-for-participating-on-99designs-

Once a designer has won a contest and the design transfer is complete, they are paid in credits, which they can exchange for cash by making a payout request to the payment provider of their choice: https://support.99designs.com/hc/en-us/articles/204108719-How-and-when-do-I-get-paid-

Our support team is happy to look into your account to see why you have not yet received payment for a won contest if you could let us know your username.

https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thumbnail of user leeb603
1 review
0 helpful votes
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July 22nd, 2020

Wanting to write and deciding to publish is a daunting experience for any new author. When it came time to choose a cover I realised this might be a show stopper, being on a tight budget. I opened a competition and in came 99 designs! When you have this picture in your head and then you see it in colour in front of you down right to the smallest detail, it is a relief. Thank you 99 designs.

Thumbnail of user luisl149
1 review
10 helpful votes
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May 23rd, 2020

First time using 99designs and was nervous and skeptical. Paid the fee and a flood of designs came in each awesome and according to what I wanted. I paid for 30 designs (approx) and received over 60! The final design for my book cover was MORE than I thought I wanted. Definitely using them again. Dont be scared. If you do a contest and you don't find a design you like, you get a refund.

Thumbnail of user peterl155
1 review
12 helpful votes
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May 22nd, 2017

Mediocre work provided by logo designers. Highly unprofessional and rude 99Designs staff. They lure you with the promise of a full refund but they don't consider you wasted 4 or 5 days for NOTHING! Stay away. I started two project on this platform and both of them fail miserably. I have been in the business of web dev for 19 years. This 99Designs site rates among the lowest I have see in the industry. Case in point: When they cancel an order, if you try to go back to the page a message display read "NOTHING TO SEE HERE"... (keep moving I guess.). I find this message as arrogant as the support staffer who hanged up on me. BUYER BEWARE!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Peter,

Thank you for the feedback, and I am sorry to hear you haven't had a good experience on 99designs so far. We would love to take a closer look at your account to see how we can help moving forward.

In regards to cancelled or refunded contests, once we issue a refund the designs and messages will be removed, and thus both clients and designers will no longer see the entries: https://support.99designs.com/hc/en-us/articles/204108729-100-Money-back-guarantee-For-real-. We do have a commitment to protect our designer community, and when we refund a contest the intellectual property of those designs still belong to the designer(s), and will no longer be visible.

If you’re up to it, we’d like to chat with you about your contest experience to see if there’s anything we can do to make the experience better for you in the future: https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

Thumbnail of user matr12
1 review
5 helpful votes
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May 16th, 2019

They recommend you the "guaranteed" add-on which apparently gets you more designers, but it only gets you more slackers which want a lottery ticket for the prize without putting in any effort.

You're way better off to look for a local designer and work with them on a design. It will cost you even less and you'll end with what you want and not the $#*! those so-called designers on that page will produce in their 5 minutes of contribution.

You have no control over their "designers" efforts and can't do anything about it. Not a place to look for quality.

You'll end up with $#*!.

Thumbnail of user alicec89
1 review
15 helpful votes
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June 2nd, 2017

Just joined this company as a designer. My first two designs were rated 5 stars by the client then after the contest I was told I was suspended for poor design quality. Such BS. Don't waste your time as a designer or a client.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Alice,

I'm sorry you had a negative experience on 99designs. We certainly did not mean to demean you in any way, shape or form, however, it must be understood that our platform has quality standards that we must adhere to and if those standards are not met, then we make the decision to delay contest participation on 99designs: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

Thumbnail of user nikolayw1
1 review
4 helpful votes
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December 1st, 2020

The level of work does not always correspond to the promised standards. Often, designers make work of frankly garbage quality and you can't hide it. But at the same time, the selection criteria are simply unrealistic. Register and work IMPOSSIBLE! Don't waste your time!

Thumbnail of user markl685
1 review
0 helpful votes
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February 14th, 2019

This was the third design contest I have run. I am always pleased with the number of artists who wish to compete for a guaranteed prize. Since I can't draw the illustrations I need, myself, this is the next best thing!

Thumbnail of user mikeb318
1 review
4 helpful votes
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November 6th, 2016

Whether you are a beginner level designer or a professional designer, 99designs offers you the ability to challenge yourself by competing in design contests. There is no better proving grounds to test your skills and find out how good you really are. If you find success, you'll develop a portfolio, meet great clients, and get follow up work. It's more than just contests though. 1-1 projects offers the ability to work one on one with clients and get paid. 99designs brings the clients and they find you on 99designs. If your a designer - get ahead of the crowd and join. If you are client and want to get professional work done, go to 99designs.com.

Thumbnail of user carlt184
1 review
0 helpful votes
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June 13th, 2020

I enjoyed the whole contest. The hardest part was choosing a winner from over 30 designs and a dozen designers. It's a good value for the money, and well worth the tax deductible expenditure. I'll be using 99d for future projects.

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From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.

Business History

Founded in 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to creative solution for businesses, agencies and individuals. We are headquartered in Melbourne, Australia with operations in Oakland, California and Berlin, Germany.

Company Representative

Thumbnail of user charlies53
Support T.
Support Staff
Typically does not respond to reviews
We are your friendly 99designs customer support staff. If you have any questions, or require service, please get in contact with us, or head over to our support page (99designs.com/contact) and we'll be happy to assist!

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