ABCmouse

My 4-year old loves ABCmouse. She loves to sing along with the various alphabet songs, she knows the character names, and she particularly loves talking about how many tickets she has. She has definitely really leapt ahead in her letter recognition and general understanding of the alphabet since she started playing.

We did try the personalized assessment (which costs extra) and found it was not really worth it -- it didn't actually change anything in the base app experience which is where our daughter spends all her time. But the base app is pretty fantastic.

My daughter really enjoys using the app except that the app has alot of glitches that constantly happen and she becomes frustrated. Each time we've contacted customer service they are very helpful but we seem to arrive back at the same issue each time. We haven't been able to progress on the learning path because the game has buttons that do not respond. So I feel like we're just clicking around to find things that do work. The Mouse Theater also doesn't load any videos for us on both mobile app or PC.

My kid tried it for a few days but doesn't like it. I didn't realize it automatically sign us up for auto renew on the annual plan. And the website didn't send out any reminder or notification regarding it before or after they charged me. I didn't find out until I reviewed my bank statement 10 days after the charge. And obviously, they refused any refund even though we didn't even use the app.

Over the last six months of using ABC Mouse I have had to call customer support seven times for lessons not working, audio issues and bugs.
My son is only five years old and it was a big inconvenience for both him and I.
The fifth call was to a manager about the website and even though the manager listened to my complaint, no fixes were made to the account or lessons.
Every time I had an issue with a lesson not working the agents bypassed them and they were never fixed.

My son and I love the different engaging activities on abcmouse. My issue is the constant issues of it freezing in between moving to the next step on the learning path or during videos. It gets frustrating for my son and many times opts not to use this platform to avoid these problems. I paid money to use it for a year so I try to encourage him to use it as best as I can. I just hope that many of these glitches can be rectified.

I cannot believe this business is still able to advertise. It's just a scam. I cancelled back in 2019 and after receiving an email to update my credit card info, I looked and have been charged $59+ every year! No emails, nothing since. I tried to get on the help chat - waited forever and then website started glitching. Switched from safari to chrome, worked for about 15min, same process, then boom - glitched again. Absolute scan. Company is worthless and should be ashamed of themselves + the companies that advertise them.

0 STARS. This app fraudulently charged my credit card this year after canceling the subscription in 2016! What a headache, no one answers customer support. Finally got someone on the chat option who acted like he was doing me a favor. To top it off, I had to then spend more time on the phone getting a new credit card number. DO NOT GET THIS APP.

You can't cancel subscription until they get there money from new customers. Even if you don't use it no refund but you can cancel after they get there money. Bad business. I would give a 0 but you can't

My kid didn't get much from this games were pretty boring. My kid hasn't been on since 2020 today 3/27/23 i see a charge on my banking account for $59.95. So I call several times because they were to busy and asked me to call back then they hung up on me. Come to find out they put you on auto renewal and they can get there money through your google pay. So they had been charging me for the last three years and told me that technically they weren't supposed to give me a refund but since the charge was that day they were able to help me out. Didn't matter that my kid hasn't been on it in three years watch out they are crooks. Make sure you turn off auto renwal that they don't tell you about

Terrible educational app/site that takes money w/out notification. Been charged for 4 years with only a record on my paypal account, but nothing else. I never signed up, but tried the free version for a week, just to find out what a waste it is. There was no clear notice of upcoming charge upon trial, and no notification for an upcoming charge. The app is super annoying with loud squeaking sounds and lots of repetitive images. I recommend to skip this one if you strive for true education and want to avoid fraudulent charges.

We liked the service and the games; however I have a very bad taste in my mouth due to poor customer service and business practices. We paid for a yearly subscription in December 2017 and then I believe I cancelled so as not to incur unexpected charges. Well, I was charged again this week without warning and told that unless I could produce the cancellation email from a year ago, they would not refund me even though we haven't used the service at all in probably 6 months. Clearly they don't believe in their product enough to sell it honestly and have to resort to sneaky money-grabbing. Stay away.

This company is a complete scam. They store your card info and charge it without notification either before or after. When asked about it they say you should be checking your bank charges. Upstanding companies notify you of upcoming charges. SCAMS hide behind you should be monitoring. It's embarrassing how terrible this company is.

If you purchase an annual subscription it will be set to automatically renew. ABCMouse.com does not send you a notification ahead of time to let you know that your subscription is about to be renewed. I have a lot on my mind and a lot of things happen over the course of a year, so having the date I began my subscription at the top of my list is a ridiculous notion. Also, ABCMouse.com refuses to give any sort of refund even if you cancel the very next day after your subscription is renewed. So, now I am paying for a full year of something my daughter no longer uses. This company could at least have the common courtesy of notifying its customers BEFORE the subscription is renewed instead of letting the customer find out when it appears on their credit card bill.

ABC mouse is a good learning site for young children. DON'T try to take advantage of an offer, if you are already signed up. Obviously adding and subtracting is not a strong point of the accounting office. There is NO SERVICE regardless of how many e-mails you send. I cancelled my subscription after being ripped off for $60. They should be ashamed of themselves. You are only big for so long... ask Levis, Playtex, GM! What goes around com, es around.