ABCmouse

I can not get a response to get a refund. I have been calling sending emails with no response. I subscribed to this membership a few years ago then cancelled it, my daughter was able to resubscribe us yesterday because my credit card info is still in their system. I thought they had deleted it but much to my disappointment it is still there. So now I am trying to get a refund as I discovered this the same day she did it and I am trying to get my credit card info deleted to prevent this from happening again. So far I have not been successful do either because they will not respond to messages. Warning to all parents this could happen to you. Their customer service is very bad. Should they respond and do the right thing then my opinion could possibly change but as for right now I don't advice anyone to join this club.

Even though I absolutely adored the program for my son as a preschooler, I had trouble with it loading properly. Instead, it would keep repeating the activity, so I notified the customer service personnel, did what they asked, and when I requested a refund, even after I did what they asked, they continued to send me the same response, as if I had not responded at all. In addition to this, like the other party stated, I purchased the annual subscription, and it renewed automatically without my authorization, even though it was a 12 month subscription. I also tried contacting the company directly, and they are conveniently not available after 5 p.m. As a former teacher myself, this did not bode well with me. I am sorry to say that I am very disappointed with this company.

My husband and i were looking for an online learning platform for our four year old when i came across abcmouse via youtube. I quickly whent to the sit, filled in my details but didnt go through with the registration. I had a little hunch to further research on other sites for a comparison before committing to ABC. This was two or three months ago, to my surprise im being debited. Went to the bank to do a reversal but later that day they re-debited. Please help, how do i get out of this?

Several years ago I was a subscriber. My grandchildren were small. When they got older, they became interested in other things and they didn't need Grandma to babysit them. So I unsubscribed to site. It has been several years now since then, lo and behold, yesterday I happened to be checking my credit card acct. And saw a $99.00 charge posted for ABC Mouse. I called the support ph. #. Their whole support team are working from home, and I was to e-mail them to have my problem resolved & they would respond in time. So far they have not done so. I will be disputing the credit card charge for this.

Somehow, fraudulently, I was subscribed this website I have never heard of. A charge showed up this month on my credit card, what is this?. I have been calling their 800 number to get my money refunded, or at least get the fraudulent subscription cancelled. It seems impossible to reach any customer service representative, they never answer the line, on hold for well over 30 minutes. They sent me a generic email reply that did not address my issue when I reached out via customer support link. This is #@$*%#! They are Scammers! DO NOT SUBSCRIBE! SHYSTERS!

Thought it would be a good idea for my kids at the start of this quarantining because they'd be missing school. Had it for a while, they always say it runs slow no matter what browser they use. Our WiFi is very fast and we rarely have problems with it. So I said, kids can barely get on, let's cancel. Today, I went to cancel it in the mobile app. I went to "cancellation" and selected: end membership. Minutes later I get an email saying "congratulations on upgrading to an annual subscription!" What the hell? After I went to go check my bank account and there it was, the charge from ABCMouse. I tried contraction then just now, sent an email, wonder what they'll say back. Hopefully I get my money. No one needs to be scammed at times like this, theres already enough crap happening, now ABCMouse has got to steal my money too?

I called to dispute charges, they said they couldn't locate the account associated with my card, and if they couldn't do that, they couldn't stop charging me. I reiterated that this was unauthorized by me and they said that my only recourse was to cancel my card completely. I'm waiting to hear back from a manager (Sarah or Michaela) who will hopefully be more helpful than Rafael, who was very rude and cursed on the phone with me. Sounds like a great site for kids, right?

Well i did sign up with abc mouse just to try it out for my 2 children, they didnt use it much so i decided to cancel it and i call the number provided *******331 and they tell me they dont refund i was not aware that i would be billed when i signed up they billed me $1.00 and a month later $7.95 thats not good customer service and in no way did they try to work with me they gladly take your moneu whether you were satisfied with their site or not. Well thank you abc mouse you really did not help my kids with your "Great" site

Best regards, former customer