ABCmouse

Take video/screenshots of every step you take while signing up.

I had heard very good things about this program from educational preparedness. My nephew is 18 months old so I am constantly looking for apps, games, cards, puzzles, etc. to enhance his skills. ( I knew he was a genesis the day he was born :) )

I was so excited, I signed up for the 1st month free and $7.95 per month after that with the option to cancel at anytime within the 1st month without being charged. I downloaded the app 3 days ago. When I just some happened to check my balance of my checking account it was negative 250$... now its over 300$. The FIRST day they took multiple amounts of money, each amount was different. I was then charges $35 each time they took money out.

I really will I saw this before I signed up, I always heard how great it is. I will go the better business bureau, news, nosey neighbor, anyone to get the world out so working moms and dads don't get scammed and loving hard working Aunts (ME) don't get screwed.

Hope it helped. I want to get this fixed for real because I love early education but for now the Library it is!

Since I didn't realize the 1st day, I already had bills coming out... needless to say ABC MOUSE is scum and has over drafted my amount by hundreds.
When I tried to: reach: out and right a message, I got the reply that 'they were sorry for my banking issues and I signed up for the 12 month subscription' TOTAL LIE. They sent me a screen shot of "what I did" but the best part is, I didn't get that far because I wasn't sure what to do until I knew if my nephew would like it / benefit from it.

They take your credit card information and email contact information when you sign up. Then at the end of the year subscription, without any notification (although they have your contact info in hand), you are socked with an automatic renewal charge to your bank account. They do not inform you up front when you sign up that this will happen. After the charge has posted to your bank account and you go to unsubscribe you see the warning on their website that no refund is possible. SCAM SCAM SCAM FRAUD FRAUD FRAUD! Do not waste your hard earned money on this low life business. The customer deserves better! My only recourse was to call the bank and dispute the charge. PUT THE PARASITES OUT OF BUSINESS!

My mom talked me into buying my son an ABCmouse subscription several years ago and I picked the yearly option. He played some of the games for a couple days then lost interest, plus half the time the app would freeze up or not even open, so I cancelled the subscription. Since we did yearly he would still have access to it for the rest of the year so I figured if he started playing with it again or if they fixed the app to actually work right I could just resubscribe him. He never did, they never did, so I never resubscribed. That should be the end of it right?

Wrong! This is now the SECOND YEAR IN A ROW that I am having to dispute unauthorized charges from this company. There is no way my son could have resubscribed on his ipad, I have every parental control & restriction enabled. He cannot install apps or make in-app purchases without me explicitly approving it either from my phone or on his ipad with the screen time passcode.

I'm starting to suspect this company reactivates cancelled subscriptions just long enough to charge people again, then cancels them again cause the latest cancellation date shows Jul. 5th of this year. There is simply no way that could have been us because my son's ipad had been in storage for several months at that time, and his ipad is the only device the ABCmouse subscription was ever active on.

And of course you can't reach anyone at the company, just a useless chatbot that either "encountered an error" when you try to cancel then tells you customer service is closed.

I have reported this fraud to the FTC and I'll be submitting a report to the CFPB as well. They were sued for billing fraud before, looks like it's time for another class-action.

ABCmouse Review by Lulu Kwakye
September 16,2020
Pros: The program is good
Cons: Owners of ABC Mouse are scam

My child has stopped using ABC mouse since August of 2019. I stopped the subscription then, however, I just saw a charge of $59.99 on my PayPal account. When I went back in the account, it showed active. I canceled the subscription again but the message attached to the cancelation was that I will be charged until September 2021 for services stopped in 2019.

Parents, please carefully look at your account statement concerning ABC Mouse because even after you stop ABC Mouse, you are being charged for almost 2years after your subscription stops.
The ad for ABC Mouse states that you can cancel any time but that statement is not true when you are being charge for the year that you did not use ABS Mouse and the year after.
ABC Mouse operators are scam
Parents Stay away from ABC Mouse, PLEASE!

I Signed Up For ABCmouse My Kids Love It! Go On The Learning Path Love It! And Toddler Time Graduate Love It!

I'll be honest, I can't speak to the actual educational value of ABCMouse.com. I signed up for ABCMouse.com through a reward program in order to get points, with the intention of canceling the trial before being charged. Unfortunately, what should have been a quick 5 minute cancellation process turned into 3 hours of digging and researching, because the site is rigged in such a way that cancellation is almost impossible. Based on the experiences of myself and hundreds of others, I can only conclude that this is intentional, and that ABCMouse is a fraudulent site.

First of all, it is extremely difficult to find the subscription cancellation option on the website. If you finally do, however, the site "glitches" when you try to submit the cancellation, kicking you back to the home screen. I did this about 15 times before giving up. While the account process requests your email address, there was absolutely no correspondence about charges, account registration, or account cancellation. I never received any indication that my account had actually been cancelled, leading me to keep screenshots of me canceling my account in case I had to refute recurring charges. Customer service was entirely nonexistent, as I have yet to receive any response to my emails (several months later), and all calls using the given phone number failed to connect.

Fortunately, I was never charged for the subscription after my trial ended, but I have read far too many horror stories of people who were not so lucky. Even if ABCMouse is legitimately educational, the inner workings of the business side are incredibly shady, and it's better to stay away completely. There are plenty of other educational options out there.

Whatever you do, do not register for a free trial. It's impossible to unsubscribe! I had to cancel my credit card!