ABCmouse

I signed up for a subscription last month to receive an incentive. I cancelled the 1 month free trial maybe 3 or 4 days after it started. Today I saw a charge on my credit card for $7.95 and because it is pending, my credit card company cannot dispute it. I have to wait for it to clear. I also contacted Amazon Customer Service. They were supposed to call me back at 7 am this morning and they have yet to do so. The charge showed up as "amazon pay." I had no idea what it was, so I had to log into amazon pay to figure it out. I don't understand why they cannot promptly return calls. I actually did receive a cancellation confirmation email from ABCmouse. Unfortunately, I did not keep it. I trusted them because I have used their site before and successfully canceled my account, so I assumed their wouldn't be any problems. I would give ABCmouse zero stars if I could. But I had to give a rating, or else I wouldn't be able to submit my review. Tbh they deserve negative ratings (-5).

I enrolled in ABC Mouse for my grandson.
1. The content never changes. He was bored after a few months. Im not going to force him to do it. If its not engaging they wont use it. Its not engaging.
2. The upcharges. You are automatically enrolled in assessments in addition to basic subscription charges. I have asked to cancel that. I was not. I was charged over $85 this year even though I only authorized $39.95.
3. The complication of canceling your account. Holy crap. You have to put your password in no less than 4 times to do this. Then they ask you an additional 4 times are you sure you want to cancel. Avoid. Avoid. Avoid. Avoid. There are tons of free apps out there. And good old fashioned teaching your kid yourself using the millions of free websites for this as well. Save your money. Im out about $160 and my grandkid stopped using it months ago.

Don't believe the actors in the adverts.
This company will take your money and run.
I've been trying to cancel my subscription now for 3 months and still not able to shake them off.

We were trying to delete abc mouse for hours and it kept telling us to go to the app store or itunes when we ended up having to go to paypal to cancel if you were also like us and trying to get rid of abc mouse for a long time after they charged us even though we didn't use it i saw so many people get trapped in this cult like app and since i found out how to escape USE YOUR PAYPAL GUYS DONT GO TO APPLE anyways i would never recommend this trash to anyone else wasted 6 hours of my day

I signed up for a free trial of ABC mouse. I don't doubt that it would be hard to cancel this subscription based service before the free trial is over. I would have to set a date on my calendar and made sure I clicked on the right buttons and called/emailed the company so as not to be charged.

However, I am truly surprised that I do not want to cancel after my trial ends. This is a wonderful learning tool that my four year old is really enjoying. He is learning his alphabet, engaged, and happy. He is learning to budget! The site makes the learner do the learning activities to earn points to buy things for your child's avatar.

There are a ton of worksheets to print out, songs, games, and activities. I know that I can find a lot of this for free online, but as a busy working mother with multiple children, I am happy to find this information all on one site. The quality is very good. It is a wonderful supplement to my son's play based co-op preschool. If I were to buy a workbook from Barnes & Noble, one workbook would equal the cost of this program per month. However, there are so many things to do on this site that the value is much more than that. It is now going to be my go-to-site for supplemental "quiet-time" activities for my son. This is so much better than watching television or youtube.
This does not replace engaging your children or reading with them, it just supplements it.
Cheers!

Signed up for a assessment of ABC Mouse. They double charged and auto renewed without our permission. Cannot get a hold of anyone by calling. My wife signed up last year... unfortunately I didn't notice last year that a few days after they charged the initial $39.95 for the so called first year trial subscription... they turned around and charged us a few days later for a full subscription... an additional charge of $59.95! This year we my wife told me she needed to renew with ABC Mouse. So when I saw the $59.95 charge I thought it was here renewing... however a few days later they also charged us another $39.95 again! We only have one child and one subscription but they have double charged us for two years now. This second charge caused me to investigate and that is when I notice how they double tapped us for two years in a row. According to the Bank statement there is a customer support number to call at: *******331... I've called many, many times and can never get anyone to answer. My guess is it's just an automated line used to appease the bank but no one is ever intended to answer that line. I've scoured their website looking for a contact number to call but no number is present. All they give you is a cheesy website submission form which took a few days just to get a response... and the only thing they responded to it was directions in how to cancel! This is the absolute worst online experience I have ever had... very, very un-reputable. I had no idea a child site like this would be such scam artists!

This website was hard to navigate when I was trying to order a 2 year subscription. I accidentally purchased the $7.95/ month instead. I then found what I wanted and sent them an email telling them to cancel the $7.95/mo program. I would have preferred to talk to someone but the number they give you on the website doesn't get you to a representative to talk to. In fact, I ended up connected to a scammer company that told me my computer had been hacked ( that was another issue altogether).
I kept going back and forth with ABC mouse customer service which is only through email. They never resolved my issue so I had to go to my credit card company to settle it. They said they would cancel the program I had requested. They didn't and continued to charge me $7.95/month. I gave a month or so due to billing cycles. Still, they continued to charge me. Finally, I called my credit card company again. This time they put me directly through to a person to talk to at ABC mouse. That person acted annoyed, and said all he could do was refund the last 3 months of the charge from my account. Normally, they can't refund. WHAT! If they had acted initially, I wouldn't have been out of the the charges the 3 months prior to that.
I have never dealt with such a poor customer service in my life.
My advice is, DON'T MAKE A MISTAKE WHEN ORDERING!