AirbnbReviews 2,100

A host in Coral Gables cancelled my booking less than 2 hrs prior to arrival. I was on the highway when AirBnB calls to "casually' tell me my reservation was canceled but not to worry as they are refunding my money. That money is still pending 48 hrs later and I was left to get a hotel at $200 more per night due to the stress and rush of needing something quick. I was by myself and while AirBnB collects a fee from the host, they left me high and dry unapologetically. Cold, greedy and quite frankly dangerous.

AirBNB refuses to implement a keyword search filter that would enable prospective renters to narrow down search results. For example if you want to search for a romantic stay in Seattle, you get to click through 300+ properties and manually read each description. AirBNB already has a similar search implemented on user reviews (so their dev team obviously know how to code a simple keyword search) and they used to have a similar search for properties but removed it. This is VERY basic website functionality so I don't see how its removal and omission is just an oversight. I suspect they are intentionally making customers click through every property so they can inflate the click statistics on properties and justify higher fees on those that list with AirBNB. Shame on you AirBNB!

I have been part of the Airbnb community for 8 years and a Superhost. In the last 6 months, it has been an absolute nightmare! I have NOT received notifications of requests to book, lost bookings and status as a result. All except one or two attempts (of about 20) to message or phone them have been impossible - you cannot get through - if you do, the line is bad or the accents are so strong, you have to ask for the message to be relayed 100 x - and still get no help. They have closed my message threads without any acknowledgement of even having read my pleas for help. I am utterly appalled right now.

Set a reservation for an overnight at an Apartment in Fort Collins CO within 24 hrs the reservation was cancelled by the Host Olivia. The information on my account stated she cancelled it due to the apartment being unavailable but sent me a text saying she didn't rent if you didn't have any reviews as a renter. Here is the dilemma how does a first time renter have reviews? We were told by customer service not to worry a choose another location and they probably wouldn't care similar to him apparently since I specifically rented based on price and location. I asked if there were any repercussions for her as a host basically lying and was told there are not. I of course will not be setting any reservation with Airbnb now or in the future. Their lack of concern and Olivia's lack of professionalism will stick with me from here. I have rented over four times in six months with Vrbo and had the best stays not sure why I didn't go there first.

I dont have any review and everybody refuse. Bull $#*! system.

If I don't rent several houses how can I get reviews but I can't rent.

Airbnb has far too many flaw with its system that continually leaves its customers frustrated. Most recently, I needed to cancel my European vacation because the countries I were visiting were in lockdown because of the Omicron wave and two of my group members contracted Covid. If this doesn't fall under extenuating circumstances, I don't know what will (apparently getting sick 15 days before your trip and cancelling to give the hosts as much time to rebook hurts your case)

Support members make you go in circles between hosts, resolution centers, and support messages all making you waste time and more likely to lose out on your money.

Another annoyance is their "refund" policy. When I put $700 down for the first payment, I was under the impression given by the listing that it was 50% refundable. However, when I cancelled my stay, I got no money back because this was a refund of 50% of the total cost of the stay. Does Airbnb not understand what a refund is? You cannot give me money back that I haven't paid - they need to look up the definition of a refund so they stop angering their customers.

This has NOTHING to do with host, it's Airbnb. We booked our stay and ABNB offered a couple of "things to do" in the area. One that came up was a kayak excursion. They offered us a Monday or Tuesday spot (knowing very well the dates we booked our ABNB accommodations) and we chose Monday. The Monday before our trip we got a call from the kayak guide asking if we were on our way. Apparently we booked for the Monday before our trip! The guide/company were very helpful but said we needed to go through ABNB to make the date change. I mean really... ABNB offered this to us and provided boxes to click on for Monday and Tuesday (things to do while you are here!). ABNB is refusing to change the date for us, so we are losing the money we spent for this excursion. If I could give ABNB as an organization a ZERO I certainly would. Can't believe their lack of allowing us to move our excursion to the correct date as they are the ones who offered it to us in the beginning, and who know WHEN we would be there based on our booking. SMH at the stupidity of people...

Airbnb only cares about the Host. They don't care about the customers' experiences. It's not okay for a Host to be racist, put prejudgement on guest, make up lies and ask for personal information for booking. I hate I ever did business with this host and Airbnb. I never had any problems with a host and Airbnb beforehand until now. I will never recommend this service to anyone.

I was supposed to be given an 800£ refund and I wasn't. Tried to get in contact with Airbnb and have always been told I'd be called at the most convenient times for them. Every time there was another operator who had to explain everything from the beginning. After 4 months I gave up.

Please stay away, if anything happens you lose your money. There is no customer service.

We rented an Airbnb that was not even cleaned. They had it listed as meeting safety standards. We found roaches and dirty dishes. The place smelled like an incense store. Disgusting! Airbnb's customer service could not care less!

Our Airbnb flooded on the fourth through our stay and they initially agreed (representative named Jamyla) to refund me for the unused nights, then days later said they could not because I "hadn't contacted then within 24 hours of checkin in". This is absurd because the flooding occurred 3 days after this time limit, so essentially they are saying that if there is no problem within the first day that they are off the hook. They also gave me their verbal word (recorded on phone conversation) to refund the remaining nights and then reneged. I used to love Airbnb, but they are apparently now become fraudulent so I will never use them again. I cannot recommend against using them more strongly—if something goes wrong with your reservation you will not be helped!

Only been here (Sullivan's Rd, Yamba). Poor location. Council should not have approved building permits, area is one big swamp. No wifi, no internet unless you purchase Telstra sim. Even then need to move around to get signal at 3am or early morning when there is no congestion on network and risk being eaten by mosquitoes. Stay away!

I was charged for an accidental booking that was immediately canceled and customer service was called to resolve the issue. I have been calling for 2 days now and all I have gotten was the run around stating they need to speak with the property owner to clear removing all charges. I actually call the property owner which Airbnb stated they could not get in contact with and was able to speak with their customer service rep. She stated that there is nothing in their system to stop Airbnb from totally cancelling all charges since the reservation was cancelled. She also stated that the realty company site actually gives you 7 days to cancel a reservation. I called back numerous times to Airbnb with this information and was told by one rep he didn't have a supervisor I could speak with about my issue since he was of no help, that I would get a call back. Then called again and was put on hold a few times just to be told i would get a call back, no call has been placed to me. I have messaged their support portal numerous times and still no help with this issue. My account is now overdrawn, I have no money to pay my rent and will probably face evection if not resolved by the 10th. All because I was not aware i was actually making a reservation while trying to get a breakdown of the rates for a rental. All this and all i have to show for it is a cancelled reservation, so pretty much it is costing me $3223. 67 because i accidently click the wrong thing. Airbnb could have helped me and had a customer for life but instead they choose to be a greed company and profits at all cost. Now I have no money pay my bills, account in the negative so can't even close it to open a new one. Just screwed I guess.

I have been a loyal customer for many years with plenty of trips and all positive feedback. Last week we stayed at a house in Fort Lauderdale. The stay was far from, perfect. At the end of the stay, the owner contacted me asking for 5-star review, knowing we had multiple issues, as I was communicating with her through the stay. I provided her with additional feedback and gave her ideas for improvement. She then asked me not to leave a review at all. I heavily rely on the reviews when selecting a property, so I think it's everyone's obligation to leave a factual review. I did leave a review praising positive aspects and mentioning just one negative aspect (out of many) stating that the outdoor area was not maintained and was impossible to use and took some stars from the ratings. An hour later I get a request from the owner to cover a damage that was in the house when we checked it, so I declined. Today, I received an email from Airbnb stating that I was removed from Airbnb Community and my account is suspended because I used an "N." word in my review. This is a totally wrongful accusation, as neither this word, nor any other words referring to the subject were used in my review. How Airbnb was able to accuse me of a use of the word that was not used in the review - I don't know. All my communications with this owner are deleted, and there is no proof. I am not able to talk to anyone from the company so far, but was told that someone might contact me.

When it started out it was a good way to an find affordable place to stay.
However, over time, it has become rife with false actors and claims, by both the hosts and the organization itself.
One-the hosts never list what actually exists in their space. The most common misrepresentation is that you and the host are the only people in the apt. HAH...
You get there and there a many people staying there and you have to interact with them. In my last stay the host didn't even introduce himself, and there were strange men in a room directly across from me. Was I told this before hand? Hell no. They say you have to ask. FU.
Plus no locks on the door in most airbnbs, so in my case with my passports in my room, my good camera, and my clothes, I had no idea if they'd still be there when I returned. Again, I asked the host why not. He didn't answer.
Also the listings claim they are 'Covid protected and have undergone cleaning measures to do so. HAH... I get there and said strange men are roaming thru the apt unmasked, in the public areas. I'm paranoid to use the bathroom.
Then the organization lets you write a review. I wrote mine detailing what's said here. They published ONE sentence of the review. When I brought this to their attention, they said it was too late to write another. Sure it was too late because I was speaking a truth they want to cover up. Why? Becuase they are a shady organization and only want your money. My advice, is to avoid them like the plague and find a hotel even if you have to pay a bit more.

Our host Anastasia cancelled our booking in Williamsburg, VA within 18 hours of our checkin. No explanation! Anastasia was a nighmare to work with and took us on a financial ride. She never answered our financial questions and told us the day before checkin we would receive our checkin directions (Liar)! Never will we use Air B and B. This was our second bad experience, never again!

The reason I really love Airbnb is because of the empowerment they provide to their guests'. Where else can you find an organization that lets you visit a stranger's home, steel and damage their stuff and abuse the hosts with impunity without having to worry about any consequences.? They've achieved a level of standards that truly depicts how much man has evolved. The only bad thing about Airbnb really is that they don't seem to support allowing GUESTS' to be physically abusive and violent to the HOSTS'. That would be icing on the cake. But I suspect that it probably has something to do with stupid laws and human rights and stuff. But hey, nobody's perfect.