AirbnbReviews 2,100

I rented a flat in sky garden through Airbnb for 6 months contract, and as soon as I entered the property I was shocked by what I saw, the landlord left his boxers, socks and clothes hanging in the middle of the living room, he had sealed the drawers in the bathroom, put a lock on the wardrobe and filled every single space in the apartment with his stuff, 5 luggage spread all around the apartment, having to constantly walk over them, a fridge full expired food, and a stinky and mouldy dish-washer (pictures and videos were all provided to Airbnb). I contacted the landlord immediately to raise the issue and he said he won't do anything about it as it would be too much hassle for him. Later, I spoke to him letting him know that I wanted to cancel the reservation and get my refund for the rest of the booking, he said that Airbnb wouldn't allow him even if he wanted to, so I called Airbnb to make sure and they told me that refunds are up to the host's discretion, after explaining that to the host, he advised me "please initiate the cancellation in order for Airbnb to commence a refund procedure according to the regulations", for which I did, but then he refused to issue the refund. I raised the issue to Airbnb, and they refused to help me as they said the landlord is the only one who can issue the refund, basically telling me that despite him providing a place unsuitable to live especially for a long stay, completely breaking the rules of any decent living, he will get away with it and keep more than £2000! This is absurd, a cheap hotel provides better conditions than Airbnb and the host, how am I supposed to stay in a messy, dirty place full of luggage for 6 months? This is not a small amount of money, I cannot afford to lose it, especially since I was more than happy to stay there for the 6 months, all I asked was more space as I could manage with everything else, but he refused. What am I supposed to do? Just accept that?

Is Air cover only a joke? I had continuous failed host guarantee claims that I could not get compensated when damages happened! Reps handling claims are ridiculously unprofessional. They are finding excuses as much as possible just so they don't pay me. As ridiculous as it sounds, they are not following any terms or conditions of the policy. In one case, the rep told me I passed 14 days filing deadline by counting hours from guest check out without even confirming the actual check out time! Even later after I informed him guest had a late check out, this rep is not doing any investigating or changed any his decision a bit. The communication is in void, a big time waster for the host accompanied by frustration. In another claim, room wall and floor had damages. I spent a lot of time collecting all documents required. I called in contractor to do an estimate. Airbnb said they might send their third party to do a valuation but they never did and directly declined the claim! I even received a warning for file the claim! One more case, I was stolen by one guest. But after wasting ton of time to collect required police reports. Airbnb declined my claim anyway. I was never paid when theft and damages happened. I asked certain security deposit for these strangers to stay at my home. None were ever used to compensate when loss happened. Will sue to get compensated!

I have always loved the Air B&B platform and concept. Almost all my experiences and stays go amazing. Although their customer service is awful. Robot chat online for 10 minutes before you get a phone number. They are in India and seem to be trained to escalate and make you angry so they can have recorded data that you are just an angry person for their lawyers. If you ask them if they are even in the USA they claim your being racist and make political remarks, once you are pissed off they professionally say "We are not allowed to disclose our location". Horrible experience. Bring customer service back to America! Why would I want to do service with a company that won't tell me their legal jurisdiction if they are lawyering up on me?

We rented two nights in Santa Fe, NM. It is a great space! But we woke up freezing the first morning. The electricity was out because of the snow storm. We asked for a refund that day as they weren't sure when the electricity would come back. We heard nothing. So don't ever rent from Germaine's place "Alameda Casita- 3 Blocks from the Plaza" in Santa Fe, NM.

Lauren refused to give me a refund when my kids had Covid over New Years! She told me I would get refund but she lied! Airbnb had to refund my money! Lauren said since I didn't have Covid I couldn't get refund! My kids had Covid! What did she want me to do? Leave them at home by themselves? Don't rent from her!

One of my guest caught covid the day before the stay, so we had to cancel the trip because WE had to quarantine. So I asked for a refund. First, it was there test results. Sent that. Then it was a hand written letter. Sent that. Then it was hand written letter with a picture of there ID. Either you refunding the money or not. Horrible first experience. What a hoax!

A host in Coral Gables cancelled my booking less than 2 hrs prior to arrival. I was on the highway when AirBnB calls to "casually' tell me my reservation was canceled but not to worry as they are refunding my money. That money is still pending 48 hrs later and I was left to get a hotel at $200 more per night due to the stress and rush of needing something quick. I was by myself and while AirBnB collects a fee from the host, they left me high and dry unapologetically. Cold, greedy and quite frankly dangerous.

AirBNB refuses to implement a keyword search filter that would enable prospective renters to narrow down search results. For example if you want to search for a romantic stay in Seattle, you get to click through 300+ properties and manually read each description. AirBNB already has a similar search implemented on user reviews (so their dev team obviously know how to code a simple keyword search) and they used to have a similar search for properties but removed it. This is VERY basic website functionality so I don't see how its removal and omission is just an oversight. I suspect they are intentionally making customers click through every property so they can inflate the click statistics on properties and justify higher fees on those that list with AirBNB. Shame on you AirBNB!

I have been part of the Airbnb community for 8 years and a Superhost. In the last 6 months, it has been an absolute nightmare! I have NOT received notifications of requests to book, lost bookings and status as a result. All except one or two attempts (of about 20) to message or phone them have been impossible - you cannot get through - if you do, the line is bad or the accents are so strong, you have to ask for the message to be relayed 100 x - and still get no help. They have closed my message threads without any acknowledgement of even having read my pleas for help. I am utterly appalled right now.

Set a reservation for an overnight at an Apartment in Fort Collins CO within 24 hrs the reservation was cancelled by the Host Olivia. The information on my account stated she cancelled it due to the apartment being unavailable but sent me a text saying she didn't rent if you didn't have any reviews as a renter. Here is the dilemma how does a first time renter have reviews? We were told by customer service not to worry a choose another location and they probably wouldn't care similar to him apparently since I specifically rented based on price and location. I asked if there were any repercussions for her as a host basically lying and was told there are not. I of course will not be setting any reservation with Airbnb now or in the future. Their lack of concern and Olivia's lack of professionalism will stick with me from here. I have rented over four times in six months with Vrbo and had the best stays not sure why I didn't go there first.

I dont have any review and everybody refuse. Bull $#*! system.

If I don't rent several houses how can I get reviews but I can't rent.

Airbnb has far too many flaw with its system that continually leaves its customers frustrated. Most recently, I needed to cancel my European vacation because the countries I were visiting were in lockdown because of the Omicron wave and two of my group members contracted Covid. If this doesn't fall under extenuating circumstances, I don't know what will (apparently getting sick 15 days before your trip and cancelling to give the hosts as much time to rebook hurts your case)

Support members make you go in circles between hosts, resolution centers, and support messages all making you waste time and more likely to lose out on your money.

Another annoyance is their "refund" policy. When I put $700 down for the first payment, I was under the impression given by the listing that it was 50% refundable. However, when I cancelled my stay, I got no money back because this was a refund of 50% of the total cost of the stay. Does Airbnb not understand what a refund is? You cannot give me money back that I haven't paid - they need to look up the definition of a refund so they stop angering their customers.

This has NOTHING to do with host, it's Airbnb. We booked our stay and ABNB offered a couple of "things to do" in the area. One that came up was a kayak excursion. They offered us a Monday or Tuesday spot (knowing very well the dates we booked our ABNB accommodations) and we chose Monday. The Monday before our trip we got a call from the kayak guide asking if we were on our way. Apparently we booked for the Monday before our trip! The guide/company were very helpful but said we needed to go through ABNB to make the date change. I mean really... ABNB offered this to us and provided boxes to click on for Monday and Tuesday (things to do while you are here!). ABNB is refusing to change the date for us, so we are losing the money we spent for this excursion. If I could give ABNB as an organization a ZERO I certainly would. Can't believe their lack of allowing us to move our excursion to the correct date as they are the ones who offered it to us in the beginning, and who know WHEN we would be there based on our booking. SMH at the stupidity of people...

Airbnb only cares about the Host. They don't care about the customers' experiences. It's not okay for a Host to be racist, put prejudgement on guest, make up lies and ask for personal information for booking. I hate I ever did business with this host and Airbnb. I never had any problems with a host and Airbnb beforehand until now. I will never recommend this service to anyone.

I was supposed to be given an 800£ refund and I wasn't. Tried to get in contact with Airbnb and have always been told I'd be called at the most convenient times for them. Every time there was another operator who had to explain everything from the beginning. After 4 months I gave up.

Please stay away, if anything happens you lose your money. There is no customer service.

We rented an Airbnb that was not even cleaned. They had it listed as meeting safety standards. We found roaches and dirty dishes. The place smelled like an incense store. Disgusting! Airbnb's customer service could not care less!

Our Airbnb flooded on the fourth through our stay and they initially agreed (representative named Jamyla) to refund me for the unused nights, then days later said they could not because I "hadn't contacted then within 24 hours of checkin in". This is absurd because the flooding occurred 3 days after this time limit, so essentially they are saying that if there is no problem within the first day that they are off the hook. They also gave me their verbal word (recorded on phone conversation) to refund the remaining nights and then reneged. I used to love Airbnb, but they are apparently now become fraudulent so I will never use them again. I cannot recommend against using them more strongly—if something goes wrong with your reservation you will not be helped!

Only been here (Sullivan's Rd, Yamba). Poor location. Council should not have approved building permits, area is one big swamp. No wifi, no internet unless you purchase Telstra sim. Even then need to move around to get signal at 3am or early morning when there is no congestion on network and risk being eaten by mosquitoes. Stay away!