Airbnb

My first (and last) experience with airbnb was trying to book a space. The listing was reasonably priced and perfect for my travel dates. My reservation request was declined. I assumed that someone else has requested the space before me. Turns out the listing was reposted that day for $60 more a night. I was curious so posted another request for the reservation. The request was denied. I am betting the price goes up again today.
Contacted airbnb and they said they can't control it and have no repercussions for hosts that raise their prices in this manner. Good luck with that business!
The host, by the way, is "Shannon" in Las Vegas. I'd suggest you stay away.

If you are thinking about becoming an AirBnb host, think twice. When conflicts arise with guests, they will ALWAYS side with the guest. If a guest complains, they take action quickly and will deduct money owed to you from your next rental. If a host has an issue with a guest, and I have had several in five years, they are slow to respond and hesitant to reimburse for damages, despite the company having more than 30 billion in assets.

Set a reservation for an overnight at an Apartment in Fort Collins CO within 24 hrs the reservation was cancelled by the Host Olivia. The information on my account stated she cancelled it due to the apartment being unavailable but sent me a text saying she didn't rent if you didn't have any reviews as a renter. Here is the dilemma how does a first time renter have reviews? We were told by customer service not to worry a choose another location and they probably wouldn't care similar to him apparently since I specifically rented based on price and location. I asked if there were any repercussions for her as a host basically lying and was told there are not. I of course will not be setting any reservation with Airbnb now or in the future. Their lack of concern and Olivia's lack of professionalism will stick with me from here. I have rented over four times in six months with Vrbo and had the best stays not sure why I didn't go there first.

Airbnb was like: Too much money and time? Then we can help. We allow our hosts to cancel your reservation at any time, with or without a reason. No penalties or bad reviews. Just keep searching and we will give you 10 buck off for your next booking. But there is a catch, next host can also cancel your reservation at any time, with or without a reason.We will be laughing at you because you actually fall for that again.

I was like: Thank you Airbnb allow my host cancel my Madrid reservation the last day before i arrive so I can book a last minute, overprice, faraway location hotel. Now i will have less money and time for the nice wine and the nightlife in Spain(thank you for caring my health and safety too).

All jokes aside. Bring a sleeping bag if you plan to book with airbnb because there is no guarantee you will secure your place even you pay full amount and may end up homeless in different country.

I have been a user of this company since 2008. As it has gotten bigger, the service has gotten smaller, and the prices have gone up. We booked a $7000., 4 bedroom house, right off the beach in Oahu, 3 months before our trip in order to make sure we were meeting the needs of our children and grandchildren. 2 weeks before the trip the host cancelled. All Airbnb gave us in help was $100. Credit for our next booking, which was impossible to replicate. Then I noticed the host who cancelled was allow to stay on as a place to book. They should not allow place to do that to customers and expect to be allowed to remain with the company.

Horrible service, extensive wait times, hands bound by service reps & they are shedding homeowners for being a big hotel. They are buying their own properties to convert to longer term stays. Cutting out homeowners for their new hotel purchases & servicing big hotels. Their conversion alerted hotel lobbyist knowing Airbnb was no longer serving homeowners, but directly competing with hotels. Airbnb is founded as an online business working remote across the world. Now Airbnb pretends they were a brick & mortar operation that is clueless on how to operate as an online booking company. They never were a 1950's call center. Now they make excuses, using Covid 19. Covid 19 just pulled the curtain away faster to prove they were already shifting out of servicing the residential market..

Hands down the worst customer service I have ever received. Once you get through the robots you get passed around from person to person where you get to repeat yourself each time with NO RESOLUTION. Don't be surprised if you have to wait over 24 hours each time for a response. We were not able to secure a booking because Airbnb message continued to say that our account was under review. Airbnb claimed the issue was with our credit card. We reached out to our credit card company who confirmed that Airbnb had successfully charged our credit card zero dollars 3 times! This was our first and last dealing with Airbnb. I wish I had searched reviews before attempting to book through them.

We rented a Airbnb last month through this site. Upon entering the neighborhood we realized very quickly that we were in a really bad neighborhood and did not feel safe even stopping at the rental. We reached out to the host and informed her and then immediately found a hotel nearby and spent an additional $1300 to stay in the same area. The host did not reimburse us any of the rental which was also $1200. Then we left a review sharing our experience and how concerned we were, and how we didn't understand how all of the reviews were good. Now I understand why because Airbnb then deleted our review a day later. This is such a dishonest an ethical system. Do not rent from Airbnb.

Miami January 2020 decided to book 4 nights $500+, charged my card, checked in then hour later got evicted due to being illegitimate set up in a nice high rise Miami Beach. Wasted half a day of my vacation. They refunded my money and offered $48 credit on next booking. Against my gut feeling a few days later I decided to book 4 nights Pompano Beach, listing posted at $87 per night but after "FEES" was $125 per. I booked anyway but they never applied my credit. Property smelled of cat urine. I Spent hours back and forth and eventually just gave up. HORRIBLE customer service!
NEVER again will I do business with AirBnb.

I would rate them lower than 1 if it was an option. Booked a property for 20 nights. Paid. Cancelled with no reason given. Booked a another property for the same 20 nights. Paid. Cancelled again after sitting on it for 4 weeks. Very hard to make overseas plans when all I get is cancellations. The least I could expect is an explanation.

I rented a house at Vancouver for six people according the website information.
First I asked for five and they confirmed that location for. Then we decided to go
As six people and asked them, again they confirm that place and charged us an
Extra for adding one person. Reaching a place and become shocked, there was only
Two bed and one sofa bed. A small dining table with four chairs, no oven, no toaster,
No extra bed, not enough cutlery, a pot and a pan have not lids, no detergents, soap,... Reporting those issues to Airbnb and have not receiving any solution, refine extra charge or even an apologize. I do not recommend Airbnb to find a place for you at all.
The worst experience have ever we had.

15 days in advance, I made a reservation at 11:27 AM. It was confirmed at 1:31 PM. I cancelled it just 17 minutes later at 1:48 PM. Now I'm charged a $24 non-refundable fee. I received nothing whatsoever for my payment. RIP OFF.

I just received notice less than 2 weeks from departure that my airbnb reservation in Chicago was canceled. The same thing happened the last time I booked a reservation last March in San Francisco. I am attending a conference and the conference is sold out at this point. This makes it difficult to find reasonable lodging so close to date. I have used airbnb for years and it seems service is not there anymore. Will look for another service.