AirbnbReviews 2,101

It's really stupid that they say that you can get a refund as credit but then you can not use it to pay a booking deposit with it!
It's even more ironic when Airbnb's rep explains it to you as it's a feature.
Worst experience I've ever had with a booking and it's refund

I did my India booking 6 months in advance and after I landed they cancelled my reservation. Did not pay the booking amount. You cannot imagine how awful they are. I have sued them in the court of England.

I've had a question regarding the guests (overheard them talking about something illegal). And I asked Airbnb if I should report it. They said yes, but only if I am 100% positive, so I told them to leave the case open until the the guests left the property and that I will update them later. Meanwhile they suspended my account "until the case was closed". After my guests left, I updated Airbnb support team that everything was fine because there was no evidence of anything illegal inside the house so I do not wish to make any complains about my guests and case could be closed. Airbnb didn't get back to me. My calendar is still blocked so none can book it. Very terrible service and responsiveness. It's been days since my account was limited. Don't even bother to ask for help from their team.

I have been listing on airbnb for about 2 years and it has not been the best experience. First, I have had a guest try to have a party and when i alerted airbnb of the party they canceled the reservation on my behalf. Then they decided two days later to block my calendar to say I didn't have my outside camera disclosed. Which they are full of poop because I have the initial screenshot of everything they make you disclose when you list and it was listed. So now they are saying we'll you didn't say if it worked or didn't work. What the heck is wrong with these people. Per their guidelines you are to disclose where the camera is and I did just that! So now because they had a party at my house airbnb wants to punish me for alerting them. I would definitely place your listing on VRBO instead! They care more and the support staff seems to understand you better and there definitely is not a language barrier to where you feel like you're talking to a brick wall because they seem like they are reading a script.

Airbnb is by far the worst company I've ever had to deal with, with the worst customer service.

I booked a reservation in October only for Airbnb to cancel my account 1 minute later (when I have never had any issue with any of my past reservations, no background, nothing). I received an email shortly after stating that all future reservations would be cancelled and I'd receive a full refund. I also contacted the host who said he called Airbnb and confirmed the reservation had been cancelled. Then a couple days later, Airbnb charged me anyway! Almost $700! I called them every single day for a month to try and get this resolved. Their customer service is a team of people paid to say "I'll put a note in your profile" with no managers and no other teams that they can transfer you to! I was told over and over again that someone would call me back but no one ever did. Finally, someone did reach out to me but it was through messaging on my account - WHICH THEY CANCELLED! So I can get email notifications that I have a new message but cannot view or reply to the message!

So instead of going through Airbnb, I tried creating a dispute with my credit card. Airbnb told my credit card company that I didn't cancel the reservation, didn't show up, and never contacted anyone. Which is a blatant lie and at this point, they are stealing almost $700 from me. It's now January and I am still dealing with this! I just want my refund and want to be done with Airbnb for good!

There's 0 helpful people to communicate with at Airbnb. I would think twice before using Airbnb because I'd you run into any issues, it will never get resolved!

Airbnb asked me to commit a crime. I made a noise complaint and airbnb refused to do anything unless I spied on the supposed neighbors making the noise. They wanted video surveillance taken by me of my noisy neighbors. I told them no because you cannot record someone without their consent. I have never felt so harassed in my life. I didn't want a refund. I didn't want compensation. I just wanted something to be done about my noisy drunk neighbors.

250,000 yen was defrauded.
I reported that to Airbnb,then my account was delated forever without specific reason!

Such a scam, they do not value their customers, getting a hotel is so much better, getting an airbnb could potentially ruin your vacation, get a hotel.

I was in a terrible situation during my stay and the host was MIA and I contact customer service for support and they did nothing and making me wait around all day passing my cases to different people and make me verified and explain my case over and over again and in the end they say there is nothing they can do while failing to tell me I have the option to cancel and get a refund which would have been a simple solution that only take a few second but no they put me through hell on top of the dreadful situation. Not to mention they are lying every time they said they will call in ten minutes and hours later no one calls and when I call back they blame other customers are the reasons they are too busy to call. I don't care how you organize your work but if you promise a customer you call them in how long then that should be the time you call them. Clearly airbnb hire a bunch of incompetence people who works like a robot and talking with a script because everyone said the exact same words. On top of that, they give me 3.7$ as a token for the trouble I am in. 3.7$ is how much they value their customer. What a $#*!ing joke!

After using Airbnb for years with no problems, when a serious issue finally did occur with one of our bookings, they (Airbnb) were not only unhelpful but rude and disingenuous when contacting them about this issue. They took NO responsibility for this major problem we were having and wasted both my time and money... Would not recommend using their site

To begin with, Airbnb's fees are outrageous! However, that being said, my family and I were pleased to find a host who would accommodate us with our two cats and two dogs for an extended stay. There were no major issues during our stay. The review from the host stated that the place was left clean. For whatever reason, the $500 refund was not REFUNDED on the airbnb side. According to airbnb, refunds have to be requested within 60 days after check-out date. We were in the process of moving and buying a home that we did not notice this at the time. After contacting the host, she instructed me to request the money and she would approve it. The representative at airbnb was unprofessional.

My account was banned due to being associated with somebody that Airbnb said it was not allowed on their platform. I was provided no further explanation. I've had no complaints from host and have used the platform for years and was removed without causation. I am a law, abiding Citizen, who is respectful of all my host and their domains, and was removed from being able to use these services due to an association that I am not even aware of. This company discriminates without cause and unfortunately feels no repercussions of it. It's exclusionary, it's discriminatory, and it is without basis outside of vague associations. I encourage anyone to hire legal representation that has been through similar encounters.

Terrible Terrible Terrible. There is construction directly next door to this apartment building and the host fail to notify me. The construction starts at 6:30am until 6:30pm including weekends. The windows are all dusty and no remote for any of the air conditioner in any of the three bedrooms in order to adjust the air temperature. One of bedrooms has a adjoining bathroom and the flushing is also loud. It was really disappointing to have stayed and wasted my money and time at this ABB. I took time out to text the host about the construction and his response was " it's San Juan there is always construction here. This has been going on for a year and they wouldn't be finish for another three years" he said. He absolutely knew that this could be a problem and fail to communicate this to me and give me the opportunity for cancellation of this ABB, then no response from host. This building also need major renovation.

Recently I rented a property for a 3 night stay to find a one burner hot plate as a "Kitchen" vs a full stove with oven.
I checked out immediately after letting the host know and as a courtesy the host offered a $116.07 refund of one nights stay, although I didn't stay for more than 20 minutes
Here's the issue. I DID NOT GET MY REFUND and neither has Airbnb done anything to solve the matter even after many calls and messages on their platform.
This is a huge money grab and the customer has no recourse.
They do not hold the host accountable.

Apparently, a snow storm that affected half a continent is not "Act of God" enough for Airbnb's full refund policy. With the airlines cancelling flights and power outages, I guess I should have figured out how to walk to my destination. Just an awful company. I've received full refunds from everyone but this company.

This company is a joke. They will not refund you money and resort to the Host has to approve. Funny thing is the Host says the opposite and said He would not refund, that Air BandB has to do that. Do not book anything with Rob and Nicole@ DreamVacations in Tarpon Springs (Boekeilla Condo). They are a joke and thieves as far as i'm concerned. STAY AWAY from these people….

After years of using AirBnB, I'm pulling out permanently. They allow, & encourage, hosts to lie in their descriptions an list of ammenities. Yes, if you get there and discover the fraud right away, you can get a PARTIAL refund, but where are you going to stay?
My last experience, I called AirBnB 6 times, was repeatedly blocked and lied to ("I'll have____ call you back". NEVER HAPPENED).
Then AirBnB called the host who lied and told untrue stories about me. She had no proof. I had dozens of pictures, videos, sound recordings. But host & AirBnB stood together, against me. Description said "quiet neighborhood" but there was busy road noise, sirens, barking dogs, trains, airplanes. Hot water, yes. I could take a 2 min. Shower without being warned hot water was limited. TV yes. Didn't work. And so forth. But no firepit, no bbq grill, no stainless steel appliances, etc. Old opened partially eaten food (frozen waffles & opened, used mayo). Dirty pots and pans. Stove spattered all over. Bathroom vent fell apart. Chipped coffee mugs.
Host became extremely vindictive and nasty when I contacted AirBnB.
Never again will I deal with these crooks, these openly fraudulant folks.

Rented a room through airbnb for 2 days. I entered the host's apartment to find out that she had no heat working, although there was a wall heater in the apartment. I questioned her and asked if she had a small space heater and she replied no and followed this up with the statement that the large heater is also not working. Outside temperature was dropping to 40 F and the apartment was cold. I called airbnb to complain and after a lengthy discussion, they wanted pictures supporting my allegations. I am trying to explain my conversation with the women to the airbnb rep and that it's difficult to prove a negative--ie she has a heater but it does not work--by taking photos. Even the over-door bathroom heater did not work. I left the apartment after waiting another hour for airbnb to contact me--they did not-- (time now 2000 hours) to find another place to stay. Airbnb never contacted the host while I was there. The next day I get a message from them stating that the host has heat working which was pretty much a lie. Airbnb refuses to refund my 2 nights stay because I have no pictures supporting my statement. Their outsourcing does not help the problem since the supervisor is also part of the outsource support team. I have used Airbnb for almost 7 years without incident but lately, the last 2 rentals have been poor and customer service has not been good. Their inability to expedite problem resolution and believe the host over me is why I will no longer use their services.