Allstate

0 star if I could. On july 29 my car was rear ended by a guy that was insured by Allstate. After giving me the run around for a month they finally asked me to send my car to get repaired. They gave the repair company a a run around cause they didn't want to pay them. Today keep in mind it's January 14 2021 I get a call from Alexander Garcia telling me that I needed to pay $616 for the labor of my car being fix and that I needed to pick it up today if not they are not gonna pay for the rental because my car is ready and I need to come up with $616 to pay for my car being repaired even tho it was their client fault. I contacted the manager Bryan king left him a message but has not reply back. So Bryan if you reading this I need you to call me ASAP to resolve this matter. Because I am not liable for a payment that clearly Allstate or your Client did.

My husband was hit by a driver who had allstate insurance. The claim process was horrible. The allstate agents treated us like we were bothering them. Never returned messages, no call backs, denied even who we were and lied to us that claims had been paid, when they had not. Had to get an attorney to get it resolved. This was a NO FAULT accident. My husband was hit was a young driver. BEWARE - if you are in an accident and hit by a drive who has allstate, good luck because it will be an undertaking. BEWARE!

Allstate cancel my insurance without me knowing, I call them back they have no answer to how that happened, they keep transferring me to a so-called specialist that didn't know crap about anything.
All I got was, Sorry for what happened if you want your policy back, you need to put $600 down payment today, that's all we can do for you…
That's what they told me it's a disgrace a piece of $#*! company I don't even think that's legal, To take your down payment, then your monthly payments, then cancel you, and then talk to their stupid specialist
Just to tell you there's nothing they can do but if you want it back pay us another $600 today…
That's gangster! Class action lawsuit. Apparently I'm not the only one..

Long story short. Bought a house, the roof leaked in our master bedroom so we called All State. They sent out an adjuster who set up a ladder and checked out the roof. His conclusion was that the roof was in decent shape and that he could not prove where the water was coming from so he would deny the claim. So his answer is just let it continue to leak. I asked about mold and insulation damage, he immediately reacted with "that's not covered". Oh, so now he is an agent as well as an adjuster.

We like our agent and I will be giving him a call, I am sure it will not change a thing. By this time next week I will have changed insurance companies as I can't stay with a company who pulls a stunt like this.

Please for the love of God, don't buy roadside assistance from these people. Use AAA or someone else if you feel that it it necessary for you to have this coverage. Please just call a local towing company they can assist you a lot better. Allstate will collect you money for coverage then when it's time to act get a tow. They will only pay the company 42.00 and leave the rest up to you to pay. As a owner of a towing company it is frustrating to see people use this then wonder why I'm asking for them to pay the additional balance of their call when they assume they are covered for a tow. You will get short wait times and better assistance if you just call the towing company direct.

Had Allstate life for about forty years. The policy is fine, but like most companies nowadays their customer service access is via a horrible phone menu process that wants verbal responses instead of buttons pressed. But the system does not recognize half the prompts given by my clear and educated MidAtlantic voice.
Very annoying, then finally I get through and I am talking to someone whose foreign accent was so thick I had to ask her to repeat herself many times.

85% of our neighborhood has had their roofs replaced due to storm damage the past few years. We have not because we are one of the only houses to use Allstate as their insurance company. They are truly a horrible company to deal with and I will write as many negative review I possibly can. The roof could blow off entirely and they would find an excuse not to replace it. Our agent is also a hot mess. Never returns phone calls or emails. Grayslake IL, go with a company that values your business like USAA or State Farm.

I purchased a refurbished desktop with an Allstate extended warranty. Its had hard drive failure from day one but we could use it by restarting 10 times a day. Since it was refurbished I thought I needed to use the Allstate protection plan. They have a 30 day window before coverage begins. Now Newegg wont take it back since it's been over 30 days and Allstate won't cover it saying it was a "preexisting Condition". Newegg has referred me to a "seller" twice and the seller claims it was not thier sale. Now I have a $300 brick with a $50 extended ""nothing" warranty. How can a product failure be a preexisting condition?

Pathetic service. 4+ hours of phone calls, chats, emails and no one accepts responsibility. For a small business technophile with 5 desktops and innumerable "gadgets" I will NEVER use this platform again.