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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user seank97
1 review
5 helpful votes
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August 31st, 2018

I was a paid prime business member for 4 years. In the last 6 months their 2 day shipping has often turned into 1-2 weeks, Items they are shipping have not been what I have ordered, their customer service is horrific refusing to identify themselves or cancel missing orders while lying to you and making it your fault they botched the order.

Thumbnail of user mvg
5 reviews
1 helpful vote
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June 26th, 2017

I often shop at smile.amazon.com (this site gives a percentage of your purchase to charity), but I've learned to always double check prices from Amazon vendors -- some of them try to rip you off. Any best sellers are usually great. And don't expect your package too quickly; in my experience -- especially during the holiday season -- packages can take twice as long to reach your home.

Thumbnail of user laural186
18 reviews
31 helpful votes
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October 9th, 2017

Shopping is fine, but who can familiarize them selves with every merchants return policies? I've bought almost two identical items and one had free returns, another charged me an arm and a leg. So good luck guessing.

Thumbnail of user philipb195
2 reviews
5 helpful votes
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January 2nd, 2020

Continue to take funds from my card. Impossible to cancel. They won't answer the phone which states 24/7. Anything with one month free trial is a scam if you give card details. Site Amazon audible Australia.

Thumbnail of user paulw54
2 reviews
8 helpful votes
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November 5th, 2013

I got my new Lenovo laptop from Amazon at a great price. Saved over 220 bucks, even after international shipping to Australia. Managed to get some tasty jerky and an alarm clock as well. From the same website? Unbelievable. THANK YOU!

Thumbnail of user nancyh171
5 reviews
1 helpful vote
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July 13th, 2017

Amazon has some of the best buys in so many arenas... from health care, crafts, clothing, home items, books, CDs, pet products, candy and food items... my list is endless... just made a quick birthday gift purchase today along with a small gift for me... the prices are unbeatable!

Thumbnail of user elizabetha34
1 review
1 helpful vote
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May 2nd, 2015

wag.com prices are not competitive, make sure to search other sites/stores before purchase because others sell the exact same items at 30%~50% lower price. Flat rate shipping 7.99$ also ridiculously high (free shipping if $49+ but really hard to fill up to that # because everything is more expensive than other retailers), I do not recommend this website.

Thumbnail of user christinen
12 reviews
54 helpful votes
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June 8th, 2011

Endless probably comes before Zappos for me in some things. I think they have a better selection of shoes, and they're ALWAYS prompt in shipping. I really can't complain much about them. They've got the trend, cost, and customer service parts down.

Thumbnail of user davide2126
1 review
8 helpful votes
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June 25th, 2022

Absolutely, THE worst experience that I've ever had with ordering something online. Their own "security" system improperly flagged a legitimate purchase of mine, shut everything down, and after hours of aggravating conversations with incapable people, no one can figure out how to reverse their flagging, not can they even grant me access to the site. Quite simply, a disgusting organic that's run by sarcastic robots.

Thumbnail of user leroyf7
2 reviews
1 helpful vote
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September 10th, 2013

Man I love this site! Great prices, excellent return policy, first quality goods!
It has been very easy to navigate and offers almost an unlimited array of products. My past concerns have always been addressed with the utmost professionalism and courtesy.

Thumbnail of user martys17
41 reviews
125 helpful votes
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April 19th, 2015

Simply, how could anyone not like Amazon? This is absolutely one of the best online retailers that you can visit.
Huge product selection... great pricing... fast, free 2 day shipping (Amazon Prime... plus you get movies), great customer service (only had to use once in hundreds of orders...), etc.
There may be sites as good as Amazon, but there are certainly none better!

Thumbnail of user leonardod21
2 reviews
0 helpful votes
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September 22nd, 2017

99% of all the orders I've had on Amazon were perfect with no issues. However, beware that Amazon may complete your order with an invalid payment method and then send your bill to a collections agency. I don't know if they still do this, but it has happened to me in the past.

Thumbnail of user chandraprabhak
5 reviews
4 helpful votes
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July 11th, 2017

My family goes on this site first when we have to buy anything and everything. Lots of good bargains & timely delivery. Products are replaced promptly when issues are presented. No hassle. Very pleased with Amazon prime! We count on it for great service almost every day.

Thumbnail of user poonamk
2 reviews
2 helpful votes
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August 21st, 2013

There is nothing much to say. They are best online dealer in USA. I might have ordered 100+ items from amazon. Even if it is a one dollar item or 1000 dollars, they never let me down. The most reliable website for everyday shopping.

Thumbnail of user hoylem
4 reviews
9 helpful votes
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July 30th, 2013

Amazon has some good prices but not necessarily the lowest on the web. Be VERY careful when ordering third party items from them as the shipping charges often make up the difference in any lower price they may offer. However they DO sell just about anything =)

Thumbnail of user laker
5 reviews
19 helpful votes
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March 28th, 2015

Amazon is hands down the best shopping experience ever! I've bought clothing, pet food, gifts, household supplies, electronics, books, dvds, and even food from amazon. My only wish is that everything was either "prime" eligible or eligible for free shipping with a $35+ order. I definitely recommend amazon.com to everyone.

Thumbnail of user charlottel12
3 reviews
0 helpful votes
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March 16th, 2016

Bought around 5 items from amazon, and all of them were delivered really fast. I got a Refurbished Kindle 4th Generation back in 2012 and until now everything is working fine. They even offer me some free ebooks each month.

Thumbnail of user markc36
3 reviews
3 helpful votes
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February 11th, 2012

What doesn't this site have?!?! You can find literally everything you want. Avoid getting glass stuff getting shipped from Amazon though. It's too expensive. Other than that I've never had a bad experience with Amazon.com. Use it frequently.

Thumbnail of user antonioa1
2 reviews
2 helpful votes
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December 17th, 2010

I have ordered books and other gadgets from Amazon for almost two or three years. The product are always fine with good packaging. The shipment is very fast as well. I never once get disappointed. Will purchase more in the future. Guys, great jobs. Thanks.

Thumbnail of user jasont12
3 reviews
6 helpful votes
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February 6th, 2012

Excellent EXCEPT the customer service that answered my call in Africa was awful. Wasted my time and did not resolve the shipping issue. I give them four stars because they are stellar otherwise. Much better than eBay!

Thumbnail of user waynec11
2 reviews
2 helpful votes
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March 19th, 2015

I LOVE Amazon!
Have spent 1000's of dollars there.
There is no better place on the web.
If you need it, they have it, and not at the high prices you expect from "have it" places.
Have only gotten bad stuff once. A Chinese seller who did make good after a little prodding.
So much easier than driving all over town for hard to find items.

Tip for consumers:
If you have a choice, go for the one Amazon ships them self.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc10381
1 review
1 helpful vote
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July 9th, 2023

If been a prime member with Amazon for years. The pass few months starting in June. I see a trend happening of not getting my delivery as promised. In fact a good third are late or lost. The aggregating part is CS gives a hard time to resolve the problem. It's bad enough CS is outsource but they can't speech English clearly or disconnect. Their famous line "can you hold on". Ring a owner of several businesses the most important part is CS known as the gate keeper. I see a down fall of a company that taken to much on. For one raising the Prime member rate. Amazon has a good concept but needs to slow down and perfect each new idea. Yes I'll still shop Amazon but Walmart and Target is right on their heels.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leos49
3 reviews
11 helpful votes
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November 21st, 2016

Love it, love shopping there, intuitive, easy to browse, superior functionality, smart website
The way a shopping site should work, no problems with returns but sometime you may lose some money on shipping something back an item you ordered but dont want.
Also their packaging improved and its much less wasteful

Thumbnail of user stephaniejasmine29
2 reviews
1 helpful vote
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July 21st, 2023

Amazon delivery is ridiculous. I have tons of photos where they block my driveway and other times park in middle of street which stops traffic including emergency personnel. Me and my family are no longer customers because we report these incidents to them and they don't care. I'm keeping the photos for proof.

Thumbnail of user patm70
2 reviews
0 helpful votes
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February 22nd, 2016

I've ordered many items from Amazon. Communication had been quick and constant. Products were shipped within and agreeable time frame. Returns, even single beds, are easy and hassle free. Customer service is top notch.

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