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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user ananyaa2
1 review
0 helpful votes
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April 18th, 2024

I had ordered a baby diapers on 12th April and delivery was in 16th. Since I'm a new mom I had hospital consultation but I had opted for COD so I postponed the Dr appointment and waited in my home. On 16th delivery guy gave a 4 second Missed Call. I called him multiple times, either it was ringing or waiting and later disconnecting continously. Contacted customer service and he too tried to reach him. Next day delivery was promised and I postponed my Dr appointment. Next day also I didn't receive the parcel. I called them at 8pm, they told that they will deliver it by 10 and I waited till 10.33pm but no use. I called them again, they told that it will be surely delivered next day and next day I saw the status as RETURNED TO SELLER. Delivery guys damaged the parcel and sent it back since I complained... I wasted 3 days and now deleted amazon account in my mobile and my hubby's. Even informed my friends and relatives to do that. They are cheaters.

Tip for consumers:
Before 3yrs I used to order items in amazon, since I faced a bitter experience in switched to flipkart. Recently an ad was popped up in my hubby's mobile and i ordered in amazon and this experience is unforgettable so deleting my account and my hubby's account too.. Very bad customer service

Products used:
Baby diapers

Thumbnail of user nxdhandyman
1 review
0 helpful votes
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April 19th, 2024

They were a good company at the start now they have grown way to big for there britches. They don't take proper care an attention to the people who have placed them there all they see is money signs.

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Thumbnail of user stefaniem145
1 review
0 helpful votes
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March 21st, 2024

I bought an agitator assembly, container bottom, and sealing ring for an extra Oster blender jar that came with a new blender. The order shipped fairly quickly, but when it arrived, there was no sealing ring. I contacted customer service, and they submitted a refund without offering to send the missing part. I requested a refund for the whole lot and was told I'd have to pay the shipping cost which was over $6. I will use Amazon next time!

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Thumbnail of user bbonk69
2 reviews
3 helpful votes
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March 18th, 2024

I have a LOVE-HATE relationship with Amazon. How can I not love ordering items from home & having them delivered the next day or two fir free right? Agree! What I hate is that over the past 5 years I have had fraud on 3 different credit cards (about 1.5 ish years apart) & they were only used on Amazon & the fraud on the cards have been from Amazon & China. It's frustrating as heck. So what? Some employee has committed fraud? Or they aren't securing customer card numbers? Something is wrong and it's on them because none of my cards have been used elsewhere so I warn you... BEWARE!

Thumbnail of user teachabibbseogmhy
7 reviews
0 helpful votes
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April 16th, 2024

This was my first time ordering from this store and I was amazed at the quality of service. I order a lot, I used to do joint purchases, and I have never encountered such service anywhere.

Thumbnail of user michaelc7973
7 reviews
2 helpful votes
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March 7th, 2024
Verified purchase

This company and its customer service reps are incompetent, I guess that what happens when you contract to India. Can't understand anything. Orders not showing up. They push the shipping dates out by weeks in their own and you can't get a refund until that day passes.
Thieves is what they are. They will lie right to you just to shut you up instead of using common sense and customer service. I feel like I'm talking to my grandchild just learning English. I guess that's what happens when the ceo and owner is a thief. It trickles to the rest of the company. These two items never showed up nor will they. But yet I'm stuck with over 400 dollars floating in the air. BE WARE THESE IDIOTS WILL RIP YOU OFF!

Tip for consumers:
A little trick I learned calling over 100 times is if you get someone on the line that don’t speak English just keep asking for a supervisor eventually you will get someone that speaks english

Products used:
None. They never showed up.

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Thumbnail of user jdd79
3 reviews
2 helpful votes
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March 4th, 2024

Twenty first century is one quarter over and Amazon has many years of experience packing for delivery services. My package contained a liquid product but was so poorly packed it was damaged and spilled out into the packaging. I cannot use said product due to contamination. Amazon's only response was "cannot post your review because it mentions packaging" I have already cancelled my prime membership and will use Amazon only when necessary due to their poor response to my complaint.

Thumbnail of user larissad10
15 reviews
19 helpful votes
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March 16th, 2024

I was a prime member for 18 years. The last 2 years were just aweful. Every time my order comes on the weekend, the driver picks up my order in the morning, travels the whole day and returns my order back to the facility at 10 pm. I am done with them. Here, in NC it's a joke. I just ended with them.

Thumbnail of user jussdarlingvllo
3 reviews
0 helpful votes
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April 27th, 2024

Fast shipping and everywhere! That's why i like amazon! And couriers are kind and funny. Thank you ;)

Thumbnail of user sunnycheenud1719
2 reviews
0 helpful votes
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March 2nd, 2024

Discover the refreshing efficacy of Garnier SkinActive Micellar Cleansing Water. Formulated for all skin types, this 3.4 fl. Oz. Bottle offers gentle yet powerful cleansing. Micellar technology effortlessly lifts away dirt, oil, and makeup without harsh rubbing or rinsing, leaving skin clean and revitalized. Its non-comedogenic and fragrance-free formula respects skin's natural balance, making it suitable for sensitive skin. Whether at home or on-the-go, this versatile cleanser provides a quick and convenient solution for a radiant complexion. Embrace the simplicity of effective skincare with Garnier SkinActive Micellar Cleansing Water, your everyday essential for healthy, purified skin.

Tip for consumers:
Basically, there is confirmation of genuine products and no duplicacy.

Products used:
Pears soap, aloe vera shampoo, garnier moisturizer cream ...

Thumbnail of user denisk153
5 reviews
1 helpful vote
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March 7th, 2024

The watch I purchased from Alibaba had an average quality, but the delivery process and the seller's service were excellent. While the quality of the watch wasn't exceptional, it was still functional and served its purpose adequately. However, what truly impressed me was the seamless delivery experience and the exceptional service provided by the seller. The watch arrived promptly and was well-packaged, ensuring it was protected during transit. Additionally, the seller was responsive and helpful throughout the purchasing process, addressing any concerns I had promptly. Despite the average quality of the watch, I would consider purchasing from this seller again due to their outstanding service and efficient delivery.

Products used:
the watch

Service
Value
Shipping
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Thumbnail of user docm49
1 review
0 helpful votes
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February 22nd, 2024

Used to get graphically functional, well designed, attractive and user friendly notices of shipping and delivery info. Now get small text, non-graphical, very user unfriendly notices that convey MINIMAL useful info. I guess when you fire 70,000 people world wide, customers need to expect proportion loss of customer focus. Considering other shopping/buying options.

Thumbnail of user afilani2009
1 review
0 helpful votes
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April 15th, 2024

Amazon is a online platform of buying goods a good prices u can see to buy mostly anything here and the product can be refunded

Thumbnail of user marinam336
1 review
0 helpful votes
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February 23rd, 2024

Scam! Avoid!
I bought lights for home, first time the purchase didn't arrive as was out of stock despite I paid for it and got delivery notification, when I ordered similar product again it also never arrived.
I contacted Amazon support who said that I can't get refund until I get report from police! (Just imagine the level of inconvenience!)
I contacted police and got their reply in a month, but Amazon support replied that it's too late, and they will never make a refund, though first they didn't tell me any deadlines.
When I contact support they they just reply me as robots standard phases and close the chat / phone call.
Not responsible, disrespectful, scam store!

Products used:
Home lights

Service
Value
Shipping
Returns
Thumbnail of user harv_jh
2 reviews
1 helpful vote
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February 29th, 2024

Don't purchase from amazon.com they're just a bunch of thieves! They won't provide you a refund for a lost product for 6 weeks after the purchase date! No notification that you have to wait 6 weeks to be reimbursed when you place the order! Just a bunch of lying thieves! Save yourself some frustration and make your purchases anywhere else but amazon.com

Tip for consumers:
That you have to wait 6 weeks to receive a refund for a purchase that didn’t arrive

Products used:
I haven’t received my order so I haven’t used anything

Service
Value
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Thumbnail of user elizabethr2720
3 reviews
13 helpful votes
  • Send Message
February 29th, 2024

Amazon is very helpful and you can find just about anything. To pencil cases to actual diamonds. I have never seen a product arrive damaged. That's a relief. The only problem is that you have to pay shipping. And that can be expensive. But, otherwise, helpful and easy. I recommend, if your trying to find something that you've never seen at stores.

Tip for consumers:
It's useful

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Thumbnail of user aarenh5
1 review
0 helpful votes
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April 12th, 2024

Everything is fine, the delivery is on time. Good quality, large variety of products. Would shop here again.

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Value
Shipping
Quality
Thumbnail of user jerri.hunter
1 review
0 helpful votes
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April 25th, 2024

My Amazon code was invalid when trying to use it I never got code for my Walmart card someone needs to check these out

Thumbnail of user debrak24
3 reviews
0 helpful votes
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February 24th, 2024

I have ordered several things from Amazon this month and have not received on time. When talking to customer service representatives I get told different stories and different dates! I am still waiting on a couch that was supposed to be here February 15th. Very disappointed in Amazon.

Tip for consumers:
No refund on already shipped item that I still don't have.

Service
Shipping
Thumbnail of user elizabetht1898
1 review
1 helpful vote
  • Send Message
February 15th, 2024

Wow - can't believe how terrible amazon.com has become. I ordered a product - the tracking number on the website said it was "delivered by amazon" but it was not. I spent well 2 hours on the chat and a phone call with them telling me the item had been forwarded to a "freight forwarder" and I was to contact them to find out where the package was. BUT crucially, they did not know which "freight forwarder". How am I supposed to follow up with a mystery company. Beyond ridiculous.

Thumbnail of user shaikb9
9 reviews
0 helpful votes
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February 23rd, 2024
• Updated review

Top seller in renewed headphones at $159.97, originally $183.21. Features active noise cancellation, adaptive transparency, personalized spatial audio, touch control, and multiple ear tips. Save $23.24 (12%).

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Stress Relief & Sleep Support: Magnesium Glycinate Capsules (90ct)
February 14th, 2024
• Previous review

Boost Heart Health & Energy: Magnesium glycinate capsules support muscle function, metabolism, and energy production. Plus, it's gentle on sensitive stomachs. Pure Encapsulations: Clean, allergen-free formula for your peace of mind.

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REVLON One-Step Volumizer Original 1.0 Hair Dryer and Hot Air Brush, Black
February 5th, 2024
• Previous review

4.6/5 stars from 487,807 ratings! 🌟 #1 Best Seller in Hot-Air Hair Brushes. Limited time deal -19% off! 💨 Voted 'Best Blow-Dry Brush.' Dry and style in half the time with a 2.8" brush suitable for all hair types. Salon-style blowouts at home with three heat/speed settings. 🌟 India shipping details 👇

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Thumbnail of user chrisc4076
1 review
0 helpful votes
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April 15th, 2024

The sneakers I ordered arrived quickly and were exactly as described on the website. The quality is great, and I can tell they will last a long time.

Thumbnail of user dylanh76
22 reviews
18 helpful votes
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February 15th, 2024
• Updated review

Site fine,Buying Things Fine,Tracking Packages Fine,Customer Service Fine and Extremely Helpfully,Everything except the fact they put sellers in charge of providing updates to the buyer on package tracking is fine. I have a picture to prove what i am talking about. It would've received 4 or 5 stars if it wasn't for this issue in particular. An Item Came in the mail However when it did i was not given an update saying delivered. The picture in this review is the proof.

Tip for consumers:
Be careful who you buy things from cause some of the sellers on amazon will not give you the correct info on shipping. Trust me it happened to me once.

Products used:
Too many to remember

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Value
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Ok i guess but could be better
September 27th, 2023
• Previous review

Its ok i guess but could be better for everyone. Just to let you know shopping is ok if you can trust the seller offering such source. I don't know about customer service and selling and etc though.

Tip for consumers:
Just look out for frauds when shopping.

Products used:
Amazon

Service
Value
Shipping
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Quality
Thumbnail of user sandyf254
2 reviews
0 helpful votes
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April 9th, 2024
• Updated review

It is very easy to transfer the electronic gift card into my Amazon gift card balance. This allows me to either save or spend my gift card balance.

Added to my Amazon gift card
June 21st, 2022
• Previous review

I very much enjoy using my Amazon gift card as a little bank account for saving for necessities. Inboxdollars makes this savings easier.

Tip for consumers:
Amazon gift card balance is a convenient way to have a little 'bank account'.

Products used:
I added to my gift card balance.

Service
Value
Shipping
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Thumbnail of user easterkelly178
1 review
0 helpful votes
  • Send Message
April 16th, 2024

I dont like the way they behave with customers. I ordered somthin and immididately my account got banned. I am buying not selling

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