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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user prestonp7
3 reviews
6 helpful votes
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October 12th, 2013

Very good service. No problem with returns. Helpful staff

Thumbnail of user reet9
8 reviews
2 helpful votes
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December 3rd, 2015

We my husband & I love Amazon they have everything, a one stop shop..

Thumbnail of user ankits8
6 reviews
5 helpful votes
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December 1st, 2015

One of the good shopping site that I have always trust

Thumbnail of user sarav11
2 reviews
15 helpful votes
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March 5th, 2015

Always satisfied. For really fast, use Get Human app.

Thumbnail of user kical
2 reviews
1 helpful vote
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November 30th, 2015

I am sorry that all the Amazon services are not available worldwide

Thumbnail of user stephenj45
4 reviews
5 helpful votes
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November 29th, 2015

Always good never had a problem they didn't take care of even faster than I expected

Thumbnail of user si3497
2 reviews
0 helpful votes
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March 5th, 2015

Prices that often match Costco and free shipping if you are a Prime member

Thumbnail of user joel645
5 reviews
2 helpful votes
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November 25th, 2015

I order from them often... could not have been more happier.

Thumbnail of user arung3
3 reviews
4 helpful votes
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November 25th, 2015

Always helpful and would do anything to help with purchase. Good deals.

Thumbnail of user giuseppea4
4 reviews
3 helpful votes
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November 20th, 2015

All in one shop at discounted price, should I say more?

Thumbnail of user ianm18
12 reviews
13 helpful votes
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December 7th, 2011

Never have had any problems from my extensive use of Amazon.

Thumbnail of user susanb105
4 reviews
15 helpful votes
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November 23rd, 2015

I placed my order, received it about 7 days work like a charm

Thumbnail of user lezleeg
2 reviews
3 helpful votes
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November 23rd, 2015

I've had many experiences with Amazon over the years and have always been treated right!

Thumbnail of user jorgev7
3 reviews
7 helpful votes
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September 17th, 2013

Amazing buying experience, recommend this above all else.

Thumbnail of user elizabethw75
35 reviews
50 helpful votes
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November 16th, 2015

Many things can be purchased reasonably on Amazon!

Thumbnail of user anuradhas1
5 reviews
44 helpful votes
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November 17th, 2015

I have ordered a dvd from this site. Received it in good condition

Thumbnail of user dicks2
2 reviews
1 helpful vote
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September 17th, 2010

Never had a real problem - few late deliveries, but pretty good in honesty!

Thumbnail of user josephr69
3 reviews
21 helpful votes
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November 16th, 2015

Amazon is a great site when i can buy many things on discount with good quality.

Thumbnail of user charliep18
3 reviews
19 helpful votes
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November 14th, 2015

This is an excellent service provider. What else i can say about it.

Thumbnail of user brandoni3
3 reviews
21 helpful votes
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February 26th, 2015

Amazon is an amazing online store that has many things you can buy for decent prices!

Thumbnail of user richardh120
2 reviews
3 helpful votes
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November 13th, 2015

Amazon has the books and cds that I cannot find locally.

Thumbnail of user juden3
2 reviews
5 helpful votes
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November 13th, 2015

I love shopping on Amazon. They have everything. Old and new finds. Shipping is awesome

Thumbnail of user michaelb203
6 reviews
9 helpful votes
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February 25th, 2015

No matter what you buy and who from Amazon support A++++

Thumbnail of user gabbyr
3 reviews
12 helpful votes
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February 25th, 2015

Always great prices on almost anything!

Never had a bad experience by from here.

Thumbnail of user nikkiv3
5 reviews
1 helpful vote
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November 9th, 2015

Never have had a bad experience with Amazon, shipping is very fast too!

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