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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user timf31
1 review
0 helpful votes
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November 8th, 2015

Never had any complaints about amazons customer service or products

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresad21
16 reviews
48 helpful votes
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November 8th, 2015

I've had some issues over the years, but time and again, Amazon has been awesome.

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Value
Shipping
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Quality
Thumbnail of user nancys110
2 reviews
1 helpful vote
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November 6th, 2015

I had 3 diapers from here... they worked adorable with my baby... absolutely love them!

Thumbnail of user roxannes5
3 reviews
3 helpful votes
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February 23rd, 2015

Getting a wrong shipment this time, but I've otherwise had good results.

Thumbnail of user margaretg7
4 reviews
5 helpful votes
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December 28th, 2011

GOld prices and shipping always happens in the specified time

Thumbnail of user mollym4
4 reviews
6 helpful votes
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December 28th, 2011

There is no reason i do not recommend this site to you.

Thumbnail of user melissas87
21 reviews
2 helpful votes
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November 4th, 2015

There is nothing you could want or need that they don't have

Thumbnail of user clairem38
16 reviews
97 helpful votes
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November 4th, 2015

Never had any problems with Amazon, quick & efficient service/delivery ever time.

Thumbnail of user peytonk4
2 reviews
4 helpful votes
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November 3rd, 2015

Always get my orders within a reasonable amount of time and returning was super easy.

Thumbnail of user altonyar
2 reviews
13 helpful votes
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February 22nd, 2015

Amazon.com has never let me down. I always receive my products.

Thumbnail of user yolandav2
5 reviews
3 helpful votes
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November 2nd, 2015

Have had great service with everything from exploring amazon.com to delivery of item.

Thumbnail of user pamelaf11
10 reviews
3 helpful votes
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October 30th, 2015

Amazon always delivers great products and services!

Thumbnail of user pattiea
3 reviews
0 helpful votes
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November 1st, 2015

Ok price, slow shipping. Too many different vendors under 1 roof.

Thumbnail of user teresac32
2 reviews
5 helpful votes
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November 1st, 2015

Always speedy delivery, and handle returns. Good packages.

Thumbnail of user susane37
13 reviews
100 helpful votes
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February 21st, 2015

I was very happy with my product. No damage. Excellent service.

Thumbnail of user oliviam4
3 reviews
7 helpful votes
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December 11th, 2011

Love buying book here, especially when I have a kindle in hand

Thumbnail of user gillianl3
2 reviews
1 helpful vote
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October 28th, 2015

Brilliant website have ordered hundreds of items from it

Thumbnail of user melissaw23
2 reviews
2 helpful votes
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February 16th, 2015

Good deals. They respond quickly if I have a problem.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophier5
2 reviews
9 helpful votes
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October 26th, 2015

Everything is ok and good prices with fast delivery. Thank you.

Thumbnail of user cheryll31
4 reviews
7 helpful votes
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October 23rd, 2015

Excellent shipping and return policies. Never had a problem!

Thumbnail of user debbies41
2 reviews
1 helpful vote
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February 16th, 2015

Love amazon I get my Kindle from them. Almost every year.

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Value
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Returns
Quality
Thumbnail of user liend
3 reviews
0 helpful votes
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June 28th, 2013

A bit too much information and products but still the reference for e-commerce. Great service

Thumbnail of user samuels473
3 reviews
0 helpful votes
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April 30th, 2021

Utilizzo Amazon da anni, mi son sempre trovato bene, prezzi bassissimi, spesso sconti sui tantissimi prodotti, per i resi è semplicissimo, con amazon prime inoltre l'immagine di amazon è cresciuta, posso ordinare in questo momento e ritrovarmi il prodotto in casa esattamente domani!

Products used:
all type of product!!

Service
Value
Shipping
Returns
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Thumbnail of user martijnv19
1 review
0 helpful votes
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November 4th, 2022

Een schofterig slechte service!

Ik heb een aftermarket BORA filter besteld en weer geretourneerd omdat deze van slechte kwaliteit is (zeer onnauwkeurige maatvoering). Nieuw en in de originele verpakking.

Vervolgens verzand ik in een idiote mailwisseling waarin Amazon stelt dat ik een gebruikt artikel heb geretourneerd (niet waar), zij deze hebben weggegooid en ik alleen mijn geld terugkrijg als ik het bestelde artikel retourneer. Wat dus al lang gedaan is (maar door Amazon weggegooid). Ook diverse mailen gemaild dat het bestelde artikel geretourneerd is, incl foto van de slechte kwaliteit.

Amazon stuurt alleen automatische emails in slecht Nederlands (automatische vertalingen) en sluit de mailwisseling af dat ze verder niet meer reageren.

Dit is pure diefstal!

Thumbnail of user morganem1
3 reviews
2 helpful votes
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June 9th, 2017

J'ai commandé plusieurs fois pour différents articles. Je n'ai jamais été déçue de mes achats. Les articles correspondent aux attentes et les prix sont très corrects. En plus la livraison même standard est rapide.

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