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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user samanthah607
1 review
11 helpful votes
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February 15th, 2022

Their driver lost my package, but because it was from a third party retailer they're telling me to eat it up & move on. I can't buy from a place that boasts its customer service when in actuality they don't care. The customer should never have to pay for the mistakes of the retailer. Talk about injustice!

Tip for consumers:
Be careful. Don’t buy expensive things from Amazon because you never know if they’ll back you up if there’s ever a problem with it.

Thumbnail of user kimberlyl506
1 review
13 helpful votes
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March 15th, 2020

Please never sale your products with Amazon Seller Central.
My experience has been frustrating with there difficult website to navigate. With lots of complicated rules. And there's so many things on their sellers website it's overwhelming. If you have questions about a product you're selling. They will most likely want you to email them. There is a way around it. When you have the Option to pick advertiser or seller. Pick advertiser and they'll suggest you give a email or phone number. Click the button that says immediate attention Call Me Now. Is how to reach customer service over the phone. Because they don't have a direct phone number line to call for help. I've spent way too many hours trying to figure out their website.

Thumbnail of user asifi7
1 review
1 helpful vote
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May 2nd, 2019

I never knew a hair dryer could make such a difference! I have been using the same one for about 20 years... got this one and WOW! Whether I put my hair up or style it down this has me done in just a few minutes! II love the ION feature I can turn on or off. And it is so pretty too! [This review was collected as part of a promotion.]

Thumbnail of user katel329
1 review
31 helpful votes
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October 12th, 2021
Verified purchase

I bought a gift on amazon.com.au via VPN since I'm based elsewhere. They "detected suspicious activity" on my account and froze my account across all amazon platforms. Now I had to provide evidence that it was in fact me, who ordered (which I did) and promised to review within 1-3 days. It's been a week and my account is still frozen. And no one answers my multiply query emails either. I can't use the customer service, because, guess what, you have to log in to use it.

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Value
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Thumbnail of user anona83
6 reviews
16 helpful votes
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July 5th, 2021

Have spent thousands with them over about twenty years.

Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable.

But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered.

No integrity.

Thumbnail of user chs19
1 review
6 helpful votes
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August 2nd, 2023
Verified purchase

Bought a new book and received a used one, with underlines of wordings all over the book. Called Amazon 4 times to arrange for a pick up for return/refund, were promised that UPS/DHL would pick up the item, but always nobody turn up. After almost 2 weeks and I am still in endless waiting. The worst service I have ever encountered. Will never buy anything from Amazon again.

Tip for consumers:
Return service is crap.

Service
Shipping
Returns
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Thumbnail of user juliam927
1 review
7 helpful votes
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November 26th, 2022

My $19 item was not delivered and amazon reps in online chat did not want to talk to me about it, saying as per our records it was delivered, anything else we can do for you? I had to call Amazon for the first time in 20 years just to hear the same verbiage from amazon. There was no UPS record, note or email, there was no picture proof on their side, there was no package left ( we have a camera here) but they just would not resolve the issue, This is something new, and very disgusting

Thumbnail of user mdaniels984
1 review
3 helpful votes
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July 1st, 2023

When prime first launched it had 2 day delivery. This was worth it for me, now several years later it takes 3-5 days to even ship a product and everything they ship me is now shipped ground. Taking another 3-5 days. This is an absolute waste of money to continue to use. Walmart sells the same products in many cases and delivers quicker and often cheaper. I have had an amazon account for 20 years now; and prices are the least competitive they have ever been and the level of knock off crap they sell is just outrageous. Trying to sort reviews and finding early review of the product not even for the product is FRAUD, they do not do enough to resolve this.

Overall shopping with amazon and their prime membership is no longer worth it and honestly, we would probably be better off as a nation if they went bankrupt.

Thumbnail of user christiana37
1 review
0 helpful votes
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July 5th, 2016

The wallet came nicely packed. It's really a good deal, since it comes with such a high quality but with only $99. This wallet on chain is so pretty and fashion, it can goes well with every style just like a pair of Stan Smith! I think it's an essential item for my daily outfit. I strongly recommend it.

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Value
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Thumbnail of user amyc2048
Amy
2 reviews
4 helpful votes
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July 7th, 2022

I ordered eyeliner and when I got it from China 2 months later it was damaged the cheap plastic envelope is wearing the eye liner and of course it won't let me post a review on the product or the poor shipping methods they use I can't wait to get the rest of my broken crap. Skip it. Thank God it's cheap and not waterproof I feel bad for the mail lady who had to deliver this mess.

Tip for consumers:
Don't

Products used:
Eyeliner

Service
Value
Shipping
Returns
Quality
Thumbnail of user samr199
78 reviews
47 helpful votes
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January 26th, 2022

Another Valentines gift I received last year was a rose pendant necklace. I loved it because of how dainty and elegant it looks, so anyone would love a gift like this. The best part would have to be the fact that it's sterling silver. If you don't already know, sterling silver (stamp 925) is an amazing but also affordable type of material for jewelry that doesn't rust or turn colors. I've had it for a year and it still looks shiny and like new so imagine how good it would still look in a few years. If you want a perfect jewelry piece that lasts then consider getting this for a family member, friend, or partner!

Thumbnail of user valeriem284
1 review
47 helpful votes
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June 25th, 2020

Amazon delivery driver left my package in the driveway. It contained beef jerky and was eaten by a local dog. The app said the package was handed to the resident. So I guess they lie also. Will not be ordering anything from Amazon as long as they hire people like this. Unbelievably poor customer service.

Thumbnail of user avnerf
9 reviews
8 helpful votes
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November 14th, 2023
• Updated review

Amazon has not mended its ways. It advertises products as eligible for free shipping but when you get to the checkout page it slaps a hefty shipping charge on you. When I complained, they had seven different reps handle my issue, with none of them offering any solution.

Late shipments and poor customer service
February 1st, 2019
• Previous review

I have been a a loyal Amazon customer for over twenty years. Never have their shipments been so late and their service so poor.

I placed my last order, for over $800, with Express shipping, on May 22. It is now a week later and they have not shipped it to me.

Their customer service by phone and by e-mail is nonexistent and their Chat service is only open during Pacific daytime on weekdays. The Covid-19 crisis is real but using it as a pretext for terrible service is unacceptable.

User's recommendation: Before you place another order with Amazon get their ironclad commitment, backed by a full refund of your payment, to ship it within 24 hours.

Thumbnail of user tiffanym157
9 reviews
11 helpful votes
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March 27th, 2022

Today I received my order which included 3 packages (a total of 7 items altogether). My items were easy to track, the delivery driver arrived on time and was very courteous and all of my items were in perfect condition. I enjoyed the service I received as well as the products I purchased. Kudos to Amazon!

Products used:
Makeup brushes, kids fake makeup set, skincare product, haircare products, crossbody bag and planner

Thumbnail of user jackw54
3 reviews
18 helpful votes
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November 29th, 2016

My only gripe with Amazon is raising the minimum purchase for free shipping to $45. Sometimes I just want a few things that are less than that, and I don't buy them at all because of the shipping costs. Amazon's loss...

Then on the other side, the best thing ever was getting an amazon.com rewards credit card. I stopped paying cash as often, just to get more reward points, and they really add up. It is SO nice to order some things on Amazon, and then not have to pay anything at all! You cannot beat that with a stick, as they say.

Ordering things online at Amazon, at usually the best or really close price, with free shipping, is really good for me, as I really do live out in the "sticks", and it is a bit of a drive to shop for anything. I must say at least 4 plus stars!

Service
Value
Shipping
Quality
Thumbnail of user kaylab590
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

I have repeatedly had issues the past two years with the shipping of my products. Most of the time I submit an order expecting to receive it somewhere near the date they propose and that is what makes me choose that specific seller or product, especially with gift giving. I have received emails stating I'd receive my item the day of or the day after the email and when I go to the app to see shipping info, it hasn't even been prepared for shipping! So now after the items being weeks later than the expected delivery date at my time of purchase, I can't even cancel the order to go elsewhere so that I can save myself the embarrassment of a month late birthday gift! This is just insane and it's getting worse. This specific order had not shipped until within the past hour and was updated as being delivered by tomorrow from KY to VA. It's absolutely not possible.

Tip for consumers:
Be prepared to wait nearly an eternity for your item to arrive and don’t even think about cancelling to get a refund. Not happening in most cases.

Products used:
I purchased a hat for a friends birthday on 12/2/2022. His birthday was 12/22 and it hasn’t been received yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user freelancer.sayedvai
1 review
0 helpful votes
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February 25th, 2024

Ultra soft cups give you buttery feel, keeping you comfortable all day
Pushup pads with plunging v neck design provides great support and a sexy cleavage look, flattering small and plus size bust ladies
Wirefree bralette without the pain of a wire digging; convertible womens bras for criss cross and basic wear; adjustable back closure for custom fit
Longline style with wide elastic back/band offers maximum comfort, flattening your side fat and gives you a back smooth look; adjustable u back for no straps slipping
Ideal for many occasions: comfy lounge bra suitable for daily, dating, wedding, sports, workout and office wear

Thumbnail of user loganv14
1 review
1 helpful vote
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December 28th, 2016

Nice set for the price. They fit secure, comfortable, and sound great. Mute button is easy to press. When on the job site it makes it really easy to act like I'm listening to what the bosses are saying but actually I just see lips moving... lol

Tip for consumers:
https://www.amazon.com/dp/B01KLUUZ6W
http://www.e-atill.com/

Service
Value
Shipping
Returns
Quality
Thumbnail of user ac1074
8 reviews
4 helpful votes
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November 21st, 2022

I have recently lost a loved one, that had prime membership, and I was a member underneath it. In the process of leaving our deceased one's prime household. It then locked me from moving in with a different family member.

I reached out to Amazon, to see if they could do anything about it. The Live Chat Rep was so nice and went ahead to unlock my account to go under a new prime household.

It is moments like those, I am grateful to amazon and their customer service. In that moment, I felt more than just a number.

Tip for consumers:
I recommend to shop here for anything online first. They have a lot of great policies, and other companies should take notes.

Products used:
Prime Membership Household Feature

Thumbnail of user jennl49
5 reviews
3 helpful votes
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November 23rd, 2021

This is my go to site if I don't have the time to go to the store. It has almost everything you need. I love the Prime membership cos it can ship most of my orders the next day. The quality of the products is not always great but you can return it and get a full refund. Very convenient and great customer service. I highly recommend it.

Products used:
Clothes, watch bands, shoes, party supplies. Etc.

Thumbnail of user joses1224
1 review
0 helpful votes
  • Send Message
April 24th, 2023

Amazon prime is not the same, packages are always late and they only send you an email with an apology, sorry your package will be late as if we did not have customers also waiting for the product cancel my prime membership

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Value
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Thumbnail of user archiek21
2 reviews
4 helpful votes
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November 7th, 2022
Verified purchase

Amazon used to be great. Not anymore. The customer service in India now. I get the script everytime. They cut me off without exploration. I get transferred from one person who can't help me to another.
Shipments run late often and even get lost. There's no more greatness just a machine. I try to shop elsewhere. To bad if I have to wait a week.

Tip for consumers:
Amazon does not compensate for inconveniencing you anymore. Lost parcel that you really needed. You'll be given the script from your Indian customer service representative.

Products used:
I bought some polyurethane product at home depot shipped to home.

Thumbnail of user jenniferp1895
1 review
0 helpful votes
  • Send Message
December 18th, 2021
Verified purchase

I did a lot of research before purchasing a lady lights for my new vehicle interior. I decided on a brand I have used before, Govee, and was not disappointed. The lights were easy to install and they work exactly as described. Shipping was overnight and the package and product were perfect condition. I am very happy with my purchase experience.

Tip for consumers:
Amazon prime shipping is overnight. Regular shipping is 1 to 2 days.

Products used:
Auto LED lights

Service
Value
Shipping
Quality
Thumbnail of user jenniferb4359
1 review
0 helpful votes
  • Send Message
December 24th, 2022
Verified purchase

I get 2 emails guarantee delivery then find out that I may not get my packages in time for Christmas. Not one agent could follow through with their guarantee shipping. I paid for prime and still waiting 2 days for what I ordered if not longer. Talked to Carlos the supervisor and got hung up on when requesting to speak to their supervisor. It's now 220 pm on Christmas Eve and keep on getting the run around on whether or not I'm getting them before Christmas. Talk about stress for the only thing my kids wanted for Christmas.

Tip for consumers:
Don't shop with Amazon if it's Christmas time u won't get ur order in time they will just lie to you

Products used:
Still waiting on my order

Service
Value
Shipping
Thumbnail of user tammyg494
2 reviews
0 helpful votes
  • Send Message
July 20th, 2022

Amazon is a great place to shop online, it's got a little bit of everything you might need. I am always buying toys and clothes for my granddaughter on Amazon. Plus they have great dog products and products for just about everything you can think of from makeup to garden tools. And the delivery service is exceptional, if you are a Prime member your delivery is FREE on every purchase, who could ask for more. The prices are very reasonable and the merchandise is very good, not cheaply made. Amazon is the perfect place for online shopping!

Tip for consumers:
Great site. Free shipping on specific days for non prime members and free shipping for prime members. Great quality products, fast delivery.

Products used:
Toys

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