Amazon

Not only do some Amazon vendors charge more for their products while promoting "free shipping" (i.e., Hoka Shoes costing $225+ on Amazon, versus $180 on Hoka.com with free shipping!), the delivery process, especially from international vendors (who do not warehouse in the US) is NOT prime as it may take a month for the product to arrive! "Free," and "Prime" are seriously misrepresented on Amazon.

Best scrub I've used so far! I actually saw the results straight away. My body cream now absorbs into the skin much better than it did before and my skin feels so smooth! It was gentle enough to use on my face too!

In retrospect, we should have ordered a cat tree directly from Catit. The product arrived from Amazon and two screws were missing from the parts bag. Rather than simply send another parts bag, the only offered solution was to return the item.
In addition, two days after ordering the item, Amazon dropped the price by 20% ($30). I was told by a supervisor that they don't price match even against their own retailer. Again, the solutions offered was to return the item.
This reaffirms the notion that Amazon does not concern itself with its wastefulness. Much like the common understanding that many returned items end up in a landfill.

I have bought quite a number of ebooks on Amazon and they deliver on time. The ebooks are so informative and I've not seen another online shop that offers great books like Amazon. Kudos and please keep it up

Who doesn't love Amazon. I shop amazon and other merchants for same product but Amazon has stolen my heart now wins almost every time. I can order today and it is here tomorrow. No shipping charge most of the time. If product is not what i expected or no longer needed there is no problem returning with no return fee and money is refunded with out delay.

I was very excited to receive this wireless headset because of the wireless Bluetooth feature. The sound is great both listening to music and making phone calls. Easy transition from listening to music to answering a phone call. They are very comfortable to wear.

It comes with a small portable case that allows you to store the headphones and the charging cable together. The charging cable can be used with any USB charger. It also comes with three sizes of ear pads, which is nice because I have very small ears and not all headsets fit me well. They charged quickly and the bluetooth was easy to sync to my iPhone. This headset can be used with any smart phone.

The product arrived in a small, sturdy box, form fitting box which kept the product secure and undamaged. Easy to follow instructions included.

Monday November 25 2019, my car caught on fire and a driver from Amazon Prime stopped to put out the fire for me before the fire department showed up. The fire was right near the gas tank. So it could have easily been worse if he had not stopped to help me. Again thank you to the man who stopped.

Up until 3 weeks ago delivery service from Amazon was absolutely perfect. Now however they changed the pin location for my house without permission to a street 3 miles away. So now nothing is being delivered. Company so far REFUSES to change my location back to the correct address.

Purchased an item that was cheaper the next day, so I went on live chat and asked if they could refund me the difference or I'll just re order it and return it, they said they would refund me the difference instead of sending it back as it's a big bulky item. 7 days passed and still no refund so I got back in contact with them to be told their not refunding me the difference as promised because it's not in their policy. If I known I was lied too then I would of just re ordered it and the cheaper price I've attached photos as proof. Any other company would of apologised and refunded me the difference as a good will gesture, but not this one!

If you ever buy anything and the price drops within 30 days, just re order it and return it. It will be costing them more money

These trendy gold rings came in a pack of 6 and look just as good as they do online. I bought them in a size 6 so that it could fit my first 3 fingers and they fit perfectly which doesn't happen often when i buy rings for my small finger size. Overall I am very happy with this purchase.

Good value (including prime video, Amazon Photos …), great customer service, very convenient ( love the Whole Foods grocery free delivery), good products ( Alexa is one of our favorite, can't live without it).

Thank you

We are called multiple times and it frustrating agent disconnect the call in between without listening to the customer problem this really pathetic never had in the past. Let me explain my store: I called prime activating with out intervention and taking the money from gift card every month. We cancelled three time but it is happening again and again explained the same to agent they kept me 30 min hold and his supervisor not able to accept the refund and he waited 10 more min and disconnected the call without any resolution. Amazon customer support really gone down recent days. I was taking the Amazon customer care as role model for other online sites but not now it lost the trust of the customers

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

Worst customer service ever - and I say this as someone who remembers the old days of the bell Telephone monopoly. Every phone call starts with a "conversation" with a recording that repeatedly asks to send a text message - apparently it can't understand the word, "No" - eventually leading to a customer service rep who usually has seriously limited English language skills.
I just spent an hour on 6 separate calls to Amazon to inquire about $6 purchase. If I had any sense at all I would have given up after the second call and just let Amazon keep the six bucks - but maybe that's what they're counting on...

Amazon is starting to be on the same level as ebay (which is not a good thing in my opinion). I ordered a home gym June 4th 2022. It was supposed to be delivered July 4th 2022 (a month after I was charged for it). This was an almost $850.00 purchase and as of today I'm told by customer service to give it another 48-72 hours. If it is not delivered they say they will give a refund or a replacement. I was the home gym but I'm scared to get the replacement and have to wait another month and then that one not show up either. So frustrated

Because Amazon is so vast you can find pretty much anything you need on their website. To that end I was looking for a way to avoid slipping and sliding on the inevitable ice sheets we get each year in New England. While browsing the Amazon site I found what I was looking for "car tire studs" Normally used in vehicle tires to help cars keep a grip in icy road surfaces and just the thing I needed to help me keep my balance. I had a new pair of boots also from Amazon that have very thick soles which would easily take the 12mm stud length. The result you can see in the picture attached to this review. Now I just have to wait a few weeks to test them out!

I mostly like amazon. Prices are good. Return policy is good.
The only two problems:
- it took around 3 weeks that my return was accepted.
- there are too much fraud. Like those who set shipping to 20$, but the product is 1$

After my recent fiasco with trying to return a shirt to a department store purchased through an online purchase, I can really appreciate the effortless returns I have had with Amazon over the years. That's the reason why I will always look for items on Amazon prior to any other retailer. Returning an item is as simple as selecting a reason, typing a short description of the problem; and choosing the return method (my favorite is dropping off at the UPS Store). Returns are free and the money is returned quickly.

I was always hesitant to use Amazon. But after a time I decided to try it. For several years I found it was worth it to shop for specific items on Amazon.

However, within the last year I have had nothing but issues. Their support is seriously lacking and so is the shipping process. I'm getting sick of ordering things expecting to get them and then the day after purchasing they are delayed and I have to wait for a refund to replace the order which winds up coming faster then the first order. I'm not sure what is going on at Amazon but this occurs for me on every other order I place.

So frustrating as I have had to cancel several orders and could not replace them as I was not staying in the location where they were be shipped.

The only reason I use Amazon over other shops is due to guaranteed express shipping. If I pay for this guarantee express shipping and you can no longer provide it, should I have no need to pay a membership?

As a young tech enthusiast, my recent Amazon experience was truly amazing. From the latest gadgets to trendy fashion, Amazon offers an incredible variety. Easy navigation, swift delivery, and excellent customer support made my shopping spree a breeze. Amazon has definitely won me over!

I received a gift card code in an email from Amazon. The Amazon website states it is invalid. I never used it or sent it to anyone else. I contacted customer service twice and spent over 90 minutes trying to resolve this issue without success. I will not be using Amazon's services in the future if this is the standard of customer service I can expect.

1- they dont follow up on calls as promised
2- the orders get delivered somewhere else Nd they dont even know where it is
3- it is almost impossible to get in touch with them, emails they dont answer phone calls u cant hear them the call is diverted. Thousand times.

For a seems to be successful company they are going in a very wrong direction.

I order items from Amazon Prime, trusting that they are being truthful as to the delivery date. Lately however, that trust has been broken. In the last month and a half Amazon has used USPS to deliver a few of my orders. Unfortunately those orders were not delivered as promised. Two of the items were needed to complete orders for my customers. Today USPS determined that had "No access to my location," But Amazon includes delivery instructions on the label, which in my case is our gate code. Why any company would use USPS to deliver orders when they can not be trusted to do so on time and without asking their customer if that is acceptable is beyond me. When I asked Amazon customer service how to avoid my orders from being delivered by USPS, I was told "that is not possible." I consider this totally unacceptable. Amazon Prime delivery trucks are in our gated community every day, several times a day and my last order was a "sponsored" Prime item. Very bad way to do business.