Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.
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Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?
Ok, recently started doing some online shopping. Many have been raving about Amazon, so finally gave it a shot. So far, placed a few orders and everything has been perfect. Quick delivery, products same as presented on their website, no complaints here.
Amazon is easy to order from. However over the past year shipping has become terrible, delayed. UPS is apparently the primary company for delivery and those yahoos dont understand how numbers 0-10 work. Multiple packages have not shown up. Can't file a claim for 24-48 hours that will be Saturday.they won't ship on sunday so most likely it will take over another week for get our animals food. Last time this happened from purchase date to actual delivery date took 3 weeks and 4 days, and still couldn't refund any money or provide any credits. Company has gotten terrible.
Products used:
Dog foid
I've ordered many items from Amazon. Communication had been quick and constant. Products were shipped within and agreeable time frame. Returns, even single beds, are easy and hassle free. Customer service is top notch.
Great prices, fast shipping, only had to return an item 1 time that arrived broken but the box was smashed so I blame UPS, was given a replacement with no hassle. Amazon is beyond any other shop out there I love it! My #1 choice always!
99% of all the orders I've had on Amazon were perfect with no issues. However, beware that Amazon may complete your order with an invalid payment method and then send your bill to a collections agency. I don't know if they still do this, but it has happened to me in the past.
I love online shopping and the ease that Amazon can provide. Unfortunately Amazon is not providing much anymore. With false descriptions, "unavailable in you region" prime videos, very late delivery dates. If you call to ask about a late delivery they will cancel your order without your permission or knowledge. Amazon doesn't stand by their own promises or guarantees and their customer service may as well not even exist. At least they make returning easy…
Done business with Amazon for many years, will accept returns without a fuss. Makes sure you get all your products as soon as possible. And have a really good product review system in place. I go here to research products. Remember if you buy something from an independent seller through Amazon don't expect manufactures warranties.
I order frequently using Amazon Prime and the speed of fulfillment is impressive. Whatever I'm looking for they likely have and at a good price. Further anytime I've had an issue with fit or quality Amazon has addressed it to my complete satisfaction in a timely manner.
Wide variety of products, mostly reputable sellers. Amazon makes sure that everything goes well for you; they help get your money back if something goes wrong, which it rarely does. I buy clothes, food, toys, and books from Amazon on the regular. They rock!
I have ordered lots of things including lights, movies, dry erase board and cards. Never had any problems at all. Items come when they say packaging is great. The one time I had a problem it was refunded in 1 day
Amazon never fails to impress. I returned a flawed tablet and they refunded my money within one hour of the UPS pick up. Items always arrive when they say, site is very user friendly and products extensive. My favorite online company.
Love it, love shopping there, intuitive, easy to browse, superior functionality, smart website
The way a shopping site should work, no problems with returns but sometime you may lose some money on shipping something back an item you ordered but dont want.
Also their packaging improved and its much less wasteful
Lots of user tools. Only complaint, deals categories are quite hard to find. I end up finding them through their affiliates links.
They now show detailed price changes so that is no longer on my wish list. Even better would be a price history and a 'find more like this' option straight from the wish list. But one thing at a time.
Overall, Amazon is awesome. They keep making upgrades so I'm a happy customer.
We use almost all of Amazon services around here - Kindle purchases, Prime shipping, save & subscribe, Instant Video, Prime music, etc. I even invest in their stock when it goes on sale, lol. Amazon is awesome!
I use Amazon to buy things at least once a month.
Never had negative experience, once my parcel was late but it was not their fault.
The only thing that needs improving is they need even more stuff IMO.
Amazon is amazing. Practically anything you ever needed or wanted is available through them. Shipping is amazingly fast with order being 2 day delivery arriving even faster at times. Just be careful of who they actually vendor is for items being sold on Amazon. Some vendors are sketchy. Read the reviews, and get it from Amazon if you can. They also have a super easy, hassle free return policy.
One of my regular online retailers. I've got many products and shipping is fast. Read description and reviews carefully and you usually will have a good experience. Pay attention to ship dates which can be long only with some out of country shippers.
They simply have everything and at a competitive price. The shipping department is second to none and tracking your package is incredibly easy. One-click ordering makes things even easier. I would recommend getting Prime. It has some great advantages if you shop online regularly. Besides who doesn't like coming home from work to boxes on your doorstep?
They either process your returns too quickly, or not at all. I have done lots of shopping on Amazon - it's an easy go-to place for birthdays, holidays, special occasions, etc. However, I have noticed that they will issue a refund within minutes to hours after having it scanned at ups or usps or wherever. With a refund complete, I'll have thrown away the return receipt. Then, months later, they charge you again for an already returned item. I'm done with Amazon. They've made more than enough money off of me and in hindsight, I wish I had shopped elsewhere. Convenience comes with a price. Don't get sucked in.
Tip for consumers:
Better to shop in a physical store - at least you know exactly what you're getting before you buy it.
Products used:
Many kept, many returned
And I'm loving it. I usually purchase hygiene supplies and electronics from Amazon, but they often have some of the best deals on musical equipment too. Packages arrive in two days so it's not much of a wait. I will probably always be subscribed.
Shopping is fine, but who can familiarize them selves with every merchants return policies? I've bought almost two identical items and one had free returns, another charged me an arm and a leg. So good luck guessing.
I am mobility impaired. Shopping is difficult and painful so anything I can have delivered saves me pain, effort and fatigue. I am a Prime customer and use the Amazon cash back credit card, which produces even lower prices. I buy food, housewares, pet supplies, medicines, clothing, supplements, personal care products etc. I am delighted to be able to save money on my purchasing in so many categories, get home delivery and then also get cash back! I usually order at least three times per week since hardly a day goes by that I don't need something or other. I can't recommend Amazon highly enough to the handicapped.
Huge product variety. Very good deals are possible. However, I have received some garbage products through Amazon. Probably my fault though. Just remember 2 things, "You get what you pay for" & "If it seems too good to be true, it probably is"
Luv Amazon Prime for both the speedy shopping and online movies. If you have not seen season one of Goliath or Sneaky Pete yet... do so. You're in for a treat. Bought several items lately including a same day to door pick. Could not be more pleased with the service.
Amazing customer service and a great selection. There's a reason I've been shopping on Amazon.com for nearly 10 years. You can't go wrong with Amazon Prime - two-day shipping and an excellent return policy. Just be sure to pick Amazon as your seller!
Amazon sells everything (almost).
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