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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,738
value
1,627
shipping
1,621
returns
1,422
quality
1,539

We monitor reviews for authenticity

Arizona
3 reviews
0 helpful votes
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Why Is It Prime?
February 6, 2024

Amazon has become the wh_re of streaming. I ALREADY pay to be a PRIME member, now 90 % of their content forces you to watch FREEVE with commercials, or you can buy/rent. The majority of movies are $ 19.99 to rent, or you are forced to subscribe to a channel you don't want to, to watch a short series.
AMAZON has become ALL ABOUT making as much money as possible, and providing as little new content, especially in English, as possible. Can you tell me why they charge for OLD movies, and WHY they call adding those as NEW content?
I worked for Amazon for 2 of the the worst years of my entire life. They INFAMOUSLY treat employees like crap, FORCE OVERTIME, time your bath room breaks, and every quarter increase your quota ( output in specific time intervals). I saw them fire employees who could not keep up, but keep worthless, lazy, slovenly dressed, inarticulate, anti social techies who can't construct full paragraphs to communicate without texts ( who stand at computers monitoring your production and time) simply because they had minimal computer knowledge.
To add insult, the 5 or 6 times I actually have ordered products online I could not locate elsewhere, being a Prime member DID NOTHING for me. The last purchase I made involved an hour's worth of a chat describing the delivery never being received, and when they detailed it was left on the porch ( not in the mailbox) REFUSED to replace the item though I never received it.

I am dropping Amazon for a company that doesn't take my money or FREE movie reviews for granted, who offers MINIMAL customer service simply because they are the WORLD'S LARGEST / most successful retailer, and continuously increases charges for a lesser product.

Date of experience: February 6, 2024
North Carolina
1 review
1 helpful vote
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I pay for monthly membership for two day prime delivery and for the past couple months my merchandise is not being delivered on time!. Above frustrated at this point. Considering canceling my membership.

Date of experience: February 6, 2024
Massachusetts
2 reviews
0 helpful votes
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Beware of scams
February 5, 2024

I had someone break into my Amazon account and buy over $5500 in Airbnb gift certificates. They contracted me after the first $1000 and I declined the charge but they kept letting more and more charges be made. They were of no help when I reported it minutes after it happened and now my only recourse is to have my credit card investigated. I was told they used an Amazon wallet which I didn't even know I had. Please add two verifications and don't have a wallet. Amazon is not protecting the accounts.

Date of experience: February 5, 2024
Nigeria
1 review
0 helpful votes
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Feeterie
February 3, 2024

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Date of experience: February 3, 2024
Washington
1 review
1 helpful vote
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I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Date of experience: February 2, 2024
Florida
2 reviews
9 helpful votes
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I have been an Amazon prime member for 10 years and now they have started running advertisements within their programs and movies on Amazon prime video. If you want to avoid watching advertisements on Amazon prime, you must now upgrade by paying $2.99 extra a month to get ad free programming.
Like paying $139. A year to be a prime member is not enough? It's a shame Amazon has started nickel and diming it's Amazon prime members. I am opposing this extra fee by no longer subscribing to paid channel subscriptions through Amazon prime. I will go straight to the channel (STARZ, BritBox, HBO/Max, etc.) and purchase my programming subscriptions.

Date of experience: February 2, 2024
Arizona
1 review
1 helpful vote
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I ordered a JACKERY SOLAR PANEL $699.00 with a $140 Coupon & They sent me a Superjare Gaming table 7933BC $99.99 instead. UPS picked it back up, I was given the tracking stub. Amazon received it back, and they want me to wait 3 to 4 weeks for a credit when it specifically stated that when they received my Item back, I would be issued my credit back to my card. They made a huge error and now want me to wait 3 to 4 weeks for my money. Bad policy. Disputed this with Discover and JACKERY was also notified of their handling of this. Never again!

Date of experience: February 2, 2024
Indiana
2 reviews
0 helpful votes
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Poor delivery
January 31, 2024

When I order an item they give me the delivery date and then when it doesn't arrive I check it and they have moved the date out further. Their service has gotten quite poor lately.

Date of experience: January 31, 2024
Texas
2 reviews
1 helpful vote
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Blackmail is their mode
January 30, 2024

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Date of experience: January 30, 2024
Costa Rica
2 reviews
3 helpful votes
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Steadily declining
January 29, 2024

For one, Prime promises 2-day shipping for free. This is cool except I'd say 30% of my orders do not arrive by the "guaranteed" date. "Guaranteed" is the language Amazon uses. After several of these late deliveries, Amazon offered me 12 months of Prime free. Great! NOPE! 8 months later as my billing date approached I noticed it hadn't changed. I called and asked why and the customer service representative stated it was a mistake, and it should only have said 1 month. In my opinion that is their mistake, and they should honour what they originally stated. I've also noticed in general their customer service and on time delivery has been getting worse over time.

Date of experience: January 29, 2024
Brazil
2 reviews
11 helpful votes
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Ordered Acer computer and warranty and 2 other items. Computer is defective and other items bad. Couldn't print a label to return and couldn't make the ** understand that I need them to give label to carrier to pick up computer. Over 8 calls to Amazon, 5 emails, and 2 letters I am still waiting for them to do this! Had this defective computer for over a month, finally disputed charges on my credit card.

Date of experience: January 29, 2024
Texas
2 reviews
11 helpful votes
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Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money.

Date of experience: January 25, 2024
Washington
1 review
0 helpful votes
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2032 Battery was dead on arrival - opened the package, tested it on on a charger, the voltage started at replace, then quickly fell to zero.

Date of experience: January 23, 2024
New York
1 review
0 helpful votes
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Amazon packaging
January 23, 2024

Lately things have been packaged in no shipping box at all, or packaged in padded envelopes where product is damaged or parts have fallen out. I received a cocoa machine that was cracked because it wasn't in a shipping box.A present of metal deer that was in a envelope type box that was open and hanging options had fallen out along the way.Ordered juice and wrong item was sent…Twice boxes were sent to wrong address.
I used to never doubt this company but now I do.

Date of experience: January 23, 2024
Washington
3 reviews
0 helpful votes
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Can't verify account
January 22, 2024

When I try to verify my account via my phone logging in, the code never gets to my phone and I'm taken to a customer service page with a question that doesn't have my answer in the drop-down menu. And eventually I'm right back where I started! Now I can't even log into my account VERY INFURIATING! THANKS!

Date of experience: January 22, 2024
Maine
1 review
0 helpful votes
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I ordered Christmas gifts back in November never received and Amazon won't give refund am all done will never order anything again

Date of experience: January 22, 2024
Texas
1 review
0 helpful votes
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Overall if you need something and can't find it, go to Amazon they have just about everything. Usually it is cheaper than anywhere else. But remember that you get what you pay for. It's extremely important to read the description and the reviews. But you also need to remember that just because one person has an issue, doesn't mean that it's a bad thing. Amazon has a really good refund policy so that you don't get taken by shady people. Yeah I have received junk but the overall quality has been awesome. Most products have a 2 day delivery time. Just make sure you check to see when the delivery date is. I think way too many people get hostile because they don't read the delivery date.

Date of experience: January 21, 2024
Libya
1 review
0 helpful votes
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Goated
January 20, 2024

Its the best shopping website better then ali express and alipapa and any other website amazon is the og

Date of experience: January 20, 2024
GB
2 reviews
1 helpful vote
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I am keeping this review short and sweet. I often have many bad experiences with retail companies and their poor customer services, but Amazon always comes out on top. Their excellence in customer care makes me favour shopping on their site over anywhere else.
The shipping times are super fast and even on a Sunday too. I have never had any issues with opened or stolen packages from the couriers. If items have been faulty, the incorrect size, or not to my taste, it is free to send back on a majority of items.
The products are packaged really well and I re-use all the boxes to store or ship things.
The staff hired to take calls are very charming, knowledgable and empathetic. I cannot fault the company or suggest any ways to improve.
No other company can compare!

Date of experience: January 20, 2024
Oklahoma
6 reviews
13 helpful votes
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Not good
January 20, 2024

Writing reviews of a product has to be perfect for this company or they will email you threats. Avoid this company at all costs. 1 star is entirely too many.

Date of experience: January 20, 2024