• Amazon

Amazon

Is this your business?
Write a Review

Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
59
Neutral
12
Negative
105
786
See all photos
How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user stefaniet
3 reviews
8 helpful votes
  • Send Message
October 2nd, 2011

Of course I've ordered from Amazon lots o' times, but most recently had a great experience. Ordered wireless dog fence - paid $20 less than any other retailer was offering, even with a discount. Free shipping, arrived 2 days before scheduled - in time for us to install in a Saturday! What else can you ask for?

Thumbnail of user maryr119
5 reviews
4 helpful votes
  • Send Message
October 26th, 2015

Top tier refund policy and customer support. Amazon.com is incredibly efficient and one of the greatest places to shop on the internet. As a prime member you can get your items in 2 days with free shipping. That's pretty incredible.

Thumbnail of user davidh312
2 reviews
27 helpful votes
  • Send Message
March 7th, 2016

Amazon is amazing. Practically anything you ever needed or wanted is available through them. Shipping is amazingly fast with order being 2 day delivery arriving even faster at times. Just be careful of who they actually vendor is for items being sold on Amazon. Some vendors are sketchy. Read the reviews, and get it from Amazon if you can. They also have a super easy, hassle free return policy.

Thumbnail of user katherinec35
3 reviews
1 helpful vote
  • Send Message
December 8th, 2016

One of my regular online retailers. I've got many products and shipping is fast. Read description and reviews carefully and you usually will have a good experience. Pay attention to ship dates which can be long only with some out of country shippers.

Thumbnail of user michaele112
7 reviews
2 helpful votes
  • Send Message
May 3rd, 2017

My Amazon Prime account has been truly amazing. I have had items ordered and delivered hours later. How they do it I do not understand. You can save immeasurable amounts of money by using them as your source for almost anything imaginable. Customer service and returns are the best possible anywhere.

Thumbnail of user philipb195
2 reviews
5 helpful votes
  • Send Message
January 2nd, 2020

Continue to take funds from my card. Impossible to cancel. They won't answer the phone which states 24/7. Anything with one month free trial is a scam if you give card details. Site Amazon audible Australia.

Thumbnail of user stephaniejasmine29
2 reviews
1 helpful vote
  • Send Message
July 21st, 2023

Amazon delivery is ridiculous. I have tons of photos where they block my driveway and other times park in middle of street which stops traffic including emergency personnel. Me and my family are no longer customers because we report these incidents to them and they don't care. I'm keeping the photos for proof.

Thumbnail of user anthonyp56
8 reviews
4 helpful votes
  • Send Message
October 15th, 2015

Great prices, fast shipping, only had to return an item 1 time that arrived broken but the box was smashed so I blame UPS, was given a replacement with no hassle. Amazon is beyond any other shop out there I love it! My #1 choice always!

Thumbnail of user leos49
3 reviews
11 helpful votes
  • Send Message
November 21st, 2016

Love it, love shopping there, intuitive, easy to browse, superior functionality, smart website
The way a shopping site should work, no problems with returns but sometime you may lose some money on shipping something back an item you ordered but dont want.
Also their packaging improved and its much less wasteful

Thumbnail of user sarahb289
3 reviews
9 helpful votes
  • Send Message
March 27th, 2017

A few of my last Prime orders have missed the promised delivery date due to carrier not receiving package in time. Made me look for other retailers with same products. Low and behold, Amazon is not always the cheapest.

Thumbnail of user brandonm98
42 reviews
138 helpful votes
  • Send Message
July 15th, 2017

And I'm loving it. I usually purchase hygiene supplies and electronics from Amazon, but they often have some of the best deals on musical equipment too. Packages arrive in two days so it's not much of a wait. I will probably always be subscribed.

Thumbnail of user pamelas51
5 reviews
13 helpful votes
  • Send Message
October 3rd, 2015

Wide variety of products, mostly reputable sellers. Amazon makes sure that everything goes well for you; they help get your money back if something goes wrong, which it rarely does. I buy clothes, food, toys, and books from Amazon on the regular. They rock!

Thumbnail of user janeb35
3 reviews
8 helpful votes
  • Send Message
August 6th, 2014

Have been an Amazon.com customer for many years and have purchased a large variety of items. Very fair, straight forward. No issues (which is a good thing)! This company maybe big yet they obviously have a great staff of employees at all levels - it really shows! I am so frustrated ordering from others with poor customer service and poor policies, I just keep coming back to Amazon!

Thumbnail of user gingerg3
12 reviews
55 helpful votes
  • Send Message
September 30th, 2015

Almost everything is available on Amazon... even things that I cannot find anywhere else. It is never a problem to meet the $35 minimum purchase requirement to get free shipping. Prices for multiples of food items are unbelievably low, so I order by the case of canned organic tomatoes, for example, or anything else I use often. I am always surprised at the quick delivery time in my city... often the next day. I once was sent a case of dented cans and it was replaced within 48 hours. The returned case was picked up at my front door shortly after I called to tell Amazon about the bad shipment. I also like that Kindle books can be ordered on this website and can be almost instantly downloaded to my Android tablet. Good products... but good service is everything!

Thumbnail of user mitchellb36
2 reviews
6 helpful votes
  • Send Message
February 18th, 2016

Someone compromised my account and made a roughly 570 purchase. Amazon caught the charge, flagged it as fraudulent and then claimed they reversed the transaction. I spent 3 weeks going back and forth with account reps who were completely incompetent and outright liars. I was told by 3 reps and 2 managers that someone from accounts would call me within 24 hours despite the fact no one ever bothered to even get my phone number. I pointed this out to the last "manager" I spoke with and he promptly ended the chat when I did. It took over a month, a dispute through PayPal, and a complaint to the Better Business Bureau to get them to finally actually issue the refund. Been Amazon free for four months and my world is a better place because of it.

Thumbnail of user neilw20
2 reviews
5 helpful votes
  • Send Message
August 17th, 2015

We've been shopping on Amazon for several years now and love it! Being a Prime member means that our purchases usually arrive within 48 hours and their track record of success is excellent! The choices of products are better than I could ever find in one store.
Cheers to Amazon and thank you for excellent service!

Neil

Thumbnail of user toddh20
128 reviews
299 helpful votes
  • Send Message
November 1st, 2016

I mainly just publish comic strip books for free with them now. Although you can generate 70 % of what you charge for your books in sales by choosing the 70-percent option for the $2.99-$9.99 range, overall sales have plummeted for me here the last four years plus they don't provide your views tally; consequently, I had to move most of my books to another market. On the bright side, you can possibly get a $1500 advance by using their Kindle Scout program as a member; however, your submission must have at least 50,000 words and fall into a certain category. Minus getting a sale, you will generate revenue for each page of one of your books that someone reads on their Kindle but it is usually pennies literally. I give them strong credit for publishing your submission within 12 hours.

Thumbnail of user michaelp5482
2 reviews
1 helpful vote
  • Send Message
January 29th, 2023

People have projects to do on time. We buy based on the delivery dates and count on that. Don't like being told one thing then get something all together different. Next day means next day. I bet Jeff didn't deal with this while building his empire.!

Service
Shipping
Thumbnail of user lizj60
2 reviews
0 helpful votes
  • Send Message
December 21st, 2019

Can shop in the comfort of my own home. The convenience and quick shipping is a huge bonus. I marked it down one star because some high end items are sold as counterfeit and amazon has done little to reduce that practice. But overall I am happy with most purchases and items come quickly and packaged well.

Thumbnail of user bobf1202
2 reviews
17 helpful votes
  • Send Message
February 8th, 2023

Recently Amazon has gotten worse and worse about packages being late or lost with no explanation. Just recently I had a camera completely disappear in shipping somewhere in TN (not even my state), they even delivered an empty envelope that had never been sealed. Twice in the past 2 weeks I've placed an order for products that stated they would be here next day (Prime member) just to check the progress the next day and it's changed to over a week. They've become so unreliable I'm going to have to stop using them. They have good prices but you cannot plan on receiving the items anywhere near when they advertise, if you even get it. They make good on things in the end but who needs the headache and hassle of this happening constantly?

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts8304
4 reviews
0 helpful votes
  • Send Message
February 8th, 2023

When it comes to providing high-quality services and products, Amazon is well-known for its dependability. If you want to buy something you can trust, Amazon should be your first stop. Many people have benefited from using this marketplace because they were able to find exactly what they needed at a reasonable price.

Thumbnail of user jasonn785
1 review
16 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

I had an issue with an item that I purchased from Amazon. After returning it I was informed I wouldn't get my refund for 30 days. That's now passed and I have yet to receive my refund. It's over $400 so definitely not chump change. I spoke with numerous representatives over a few weeks and was lied to by each one. I'm officially done giving Amazon another penny and am looking into other ways to let others know how this terrible company treats their consumers. Don't waste your money with these snakes.

Tip for consumers:
Don't waste your money with this company. Support local and direct sales with businesses. Boycott Amazon!

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelah124
1 review
0 helpful votes
  • Send Message
October 2nd, 2017

Great customer service. I had a shipment worth over $100 of items stolen off my porch. I called Amazon, they immediately re-shipped everything at no charge. I probably buy 100 times a year from them because there is no easier or more reliable way to shop.

Thumbnail of user carolinaa109
1 review
0 helpful votes
  • Send Message
December 23rd, 2022

Amazon is getting worse every year. It's impossible to reach out to an actual customer service representative anymore. They take forever to ship and the packages come days late. Then you can't cancel when it isn't even shipped on the day it should be arriving. After 10 years of using, it will be my last.

Tip for consumers:
It’s not coming when it says it is at least 50% of the time. Most of my packages are shipping the day they are supposed to delivery. This is an all year problem too. When you order and expect it by a certain day and then can’t cancel. Also customer service is non existent.

Products used:
I literally buy everything you can think of. Just never gets shipped when it says it will. Comes days late

Service
Value
Shipping
Thumbnail of user mikeb239
5 reviews
2 helpful votes
  • Send Message
February 1st, 2016

Its Amazon... I cant remember every having any issues. Not everything is amazing, product wise. But, that really has nothing to do with Amazon. I buy from amazon and I'm more likely to order from here then drive to walmart. Amazon isn't ruining world by shutting down mom & pop shops. If anything, they include them :) Now they have verified handmade stuff too!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Amazon sells everything (almost).

How do I know I can trust these reviews about Amazon?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Amazon?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business