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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,738
value
1,627
shipping
1,621
returns
1,422
quality
1,539

We monitor reviews for authenticity

New York
2 reviews
9 helpful votes
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Very convenient
January 4, 2016

I order from Amazon frequently as I have Prime. It's very convenient to have items shipped to my house. You do have to check out prices from other sites but generally their prices are good. They do have sales at times on the items I order.
Occasionally their packaging for items are not good but customer service is great if you have a problem with damaged products.
They even deliver 40 pounds of cat litter which is cheaper than the pet stores.
Very happy with Amazon.

Date of experience: January 4, 2016
Texas
2 reviews
7 helpful votes
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Average
January 4, 2016

Usually gets here pretty quick and they are good at keeping you updated but half my stuff comes broken

Date of experience: January 4, 2016
Tennessee
2 reviews
1 helpful vote
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I'm not Prime yet I got my package within 3 days. Thanks!

Date of experience: January 4, 2016
California
12 reviews
12 helpful votes
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I just put 4 because free ship is extremely slow sometimes and got some cancelled items after the order being placed abd then rised the price. So no merchant should be able to do so. But other than that you can get really good deals.

Date of experience: January 4, 2016
GB
3 reviews
0 helpful votes
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Great
January 4, 2016

I have never had a problem with this company. My orders have arrived promptly, any problems have been dealt with very efficiently and they are very helpful. I use them all the time, and would recommend them highly

Date of experience: January 4, 2016
Florida
83 reviews
176 helpful votes
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Great Customer Service
January 4, 2016

So far Amazon.com resolved all of my issues I had so far to my full satisfaction (there were about 5 in the many years I've been ordering from this site). The prices are usually the cheapest but sometimes I would recommend to go to the seller's site directly to get lower prices and to use promo codes you can't apply on Amazon.com. In all, my go-to site for almost all my errands.

Date of experience: January 4, 2016
Arizona
3 reviews
8 helpful votes
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Absolutely AMAzing
January 4, 2016

Any time I have had an issue with Amazon, they are quick to resolve it. Usually I ask for a representative in the United States so I don't get frustrated with a language barrier. I am a very satisfied customer of Amazon

Date of experience: January 3, 2016
Ohio
20 reviews
48 helpful votes
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Never had problems.
January 3, 2016

I have ordered multiple times from Amazon, both directly from Amazon and through third party sales from the site. I have never had any issues with anything I have ever ordered. My items were always delivered faster than the estimated arrival date, and they were always as described. The shipping costs are a bit high sometimes, but otherwise I enjoy this site.

Date of experience: January 3, 2016
California
5 reviews
0 helpful votes
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I love getting books from Amazon. It is always a huge win!

Date of experience: January 3, 2016
Mexico
1 review
0 helpful votes
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I LIKE AMAZON
January 3, 2016

I am a U.S. citizen that is retired and living in Mexico. Amazon has a site here amazon.com.mx but it is really bad. The prices are sky-high as compared to the U.S. site and many things are listed as not available/out-of-stock.

The thing is I have frequent family visits so I buy things on the U.S. site and have stuff brought down. Their international shipping rates aren't bad either if I need something "now" but quite a few things they won't ship to Mexico.

The one thing that pisses me off is I have to use my family's credit cards as my credit cards are Mexican and are in pesos. Amazon gives very unfair exchange rates when they convert from U.S. dollars to Mexican pesos.

Having said all that, they have everything, their prices are good, their Website is very well designed and easy to use, they are nice people in my experience and have excellent Support. I didn't rate them perfect because of the exchange rate issue, but they really are a good company to work with.

Date of experience: January 3, 2016
Colorado
5 reviews
0 helpful votes
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Love amazon. With the wish list feature, you will never be disappointed at gift giving time. With amazon prime, there are so many bennies. Tv shows, music and more. Not to mention the shipping options!

Date of experience: January 3, 2016
Florida
2 reviews
5 helpful votes
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AMAZON 10 out of 10
January 3, 2016

I have to say, Amazon surpasses all online stores out there. Whats important to me when shopping online is great customer service. Amazon are quick to rectify any or all problems. Great shopping experience 10 out of 10.

Date of experience: January 3, 2016
Texas
2 reviews
2 helpful votes
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My "go to" store!
January 2, 2016

They do everything humanly possible to get and keep my business.

Date of experience: January 2, 2016
Massachusetts
4 reviews
7 helpful votes
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They have everything!
January 2, 2016

Have hard to find stuff, ship fast and good price.

Date of experience: January 2, 2016
Saudi Arabia
5 reviews
11 helpful votes
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They really have a bundle of good things. I love the ratings and reviews. This is very important in my choices. I havent used all of whats available on the site, but Im impressed.

Date of experience: January 2, 2016
Mexico
7 reviews
6 helpful votes
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I've had an Amazon account since its early days, when they used to sell mostly books. Their service was always A+ (secure transaction and packing, fast shipping), but the international shipping costs were always terribly high. Buying from resellers was an option, but shipping would still cost me up to ten times more than the product.

Date of experience: January 2, 2016
New York
7 reviews
41 helpful votes
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Huge selection of products, many times cheaper that other sites, offer prime 2 day shipping with membership. Their return policy needs work tho-should not have to pay for return shipping when the item you get is of poor quality.
Also has paid for reviews. And reviews given by people that can't spell, have poor grammar, and some just make no sense.

Date of experience: January 1, 2016
California
3 reviews
18 helpful votes
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Amazon is great!
January 1, 2016

I have been using Amazon upwards of three years now.My experience with them has been great.The shipping is fast, and any problems are quickly resolved. I have a few issues though I would like to see changed. I would like to see the "true price"right up front.In that I mean the price of the item and the shipping together up front, instead of going through the checkout to get the total cost. This will sometimes send me over my budget, as I dont know the shipping cost until later. There are many items that are "add on items"that cant be bought exept under certain conditions, and they are usually the better items and the brands that you want. I would like to see these items offered to everyone.And lastly, I would love to see some "specials" for loyal customers who are not Prime members. Maybe coupons or promo codes such as 30% off your next order, etc. I hope Amazon sees this, I would love for them to think about these issues! Overall though, this is a really good site and I would recommend shopping with them anytime.

Date of experience: January 1, 2016
New Jersey
1 review
0 helpful votes
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Amazon - Good shop!
Up to 70% OFF - Clothing, Shoes, Jewelry, Watch & More
Go to the Link http://goo.gl/BFbd78

Date of experience: January 1, 2016
Nevada
7 reviews
48 helpful votes
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Love Amazon
January 1, 2016

Amazon.com is a great website. I'm a buyer and seller. I've ordered many different things from the site (from phone cases and high end juicers to backpacks and snake bedding) and it's amazing but, I can't complain about anything I've received.

The prices are great (I've never paid for shipping), it's fast (especially if you have Prime), and like I've said, I can't complain about anything I've ever received. It's all good quality stuff and works and looks as advertised.

Date of experience: January 1, 2016