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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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Reviews that mention popular keywords

customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user jimb149
4 reviews
10 helpful votes
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February 12th, 2015
Thumbnail of user renonem
5 reviews
17 helpful votes
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December 29th, 2010
Thumbnail of user hanik
4 reviews
1 helpful vote
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Thumbnail of user annieb37
3 reviews
15 helpful votes
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May 10th, 2015

Never a bad experience. Amazon Prime member.

Thumbnail of user paulab24
9 reviews
39 helpful votes
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April 3rd, 2015

.

Thumbnail of user brendab27
3 reviews
21 helpful votes
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March 8th, 2015

Love Amazon Prime and service is awesome.

Thumbnail of user kevinm159
2 reviews
0 helpful votes
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December 23rd, 2015

.

Thumbnail of user chatpatad
4 reviews
1 helpful vote
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Thumbnail of user quac1
2 reviews
14 helpful votes
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August 12th, 2016

AMAZING. LOVE PRIME. AMAZING CUSTOMER SERVICE

Thumbnail of user johnk388
2 reviews
4 helpful votes
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April 21st, 2017

Love amazon! Lllllllllllllllllllllllllllllllllllllllllllllllllloooooooooooooooooooooooooooooooooooooooovvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Thumbnail of user costlenena
2 reviews
2 helpful votes
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February 24th, 2018

Okkokokokokokokokokkokokokokokokokokkokokokokokokokokkokokokokokokokokkokokokokokokokokkokokokokokokokokkokokokokokokokokkokokokokokokokokkokokokokokokok

Thumbnail of user shubhrab2
3 reviews
0 helpful votes
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June 12th, 2017

Thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

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1 review
0 helpful votes
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March 29th, 2023

Good web site.and goodvmvnvnvvkjfvkngvfknjgfgnjgbnkjbgjgbjngbjgjkgbnbjkbngngbjnnnj n bblvvvvvvfvvvvv

Tip for consumers:
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Products used:
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Value
Shipping
Returns
Quality
Thumbnail of user dgarfcd
2 reviews
1 helpful vote
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July 31st, 2017

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1 review
0 helpful votes
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September 29th, 2017

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Thumbnail of user jasminek18
2 reviews
0 helpful votes
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September 29th, 2017

Ruguokeyibuyaoqianmaidongxijiuhaole, keyile. Amazonhaishibucuode. Jiushiyoudianhuai. Silehenduozhanghao. Wohenkunao!;(

Thumbnail of user calp23
1 review
0 helpful votes
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June 14th, 2017

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