Ashley Homestore

On Memorial Day, I was shopping at Ashley's for living room furniture at your West Jordan, Utah location. The service manager and sales associate, Rama Haddad, were both excellent advisors and were patient, knowledgable, and helpful in advice. My children have all purchased furniture from Ashley, and we have all been impressed with the style and well-made items we have paid for.

I have a dining room table top that has developed a bubble on it. After sending pictures & then Ashley sending someone out to take pictures we got a call from Ashley. We were told the top is not a part they can get as a "part" so the best we can do is give you some money back on the purchase. I'm sorry but my table is under warranty so replace the table! We were told they would have to check with management to see if this can be done! I had always done all furniture shopping at Raymour & Flanigan... now I know why! If Ashley does not stand by their warranty & replace my table you can bet you will see this review all over social media.

We had an issue with a sofa purchased several years before with a five-year warranty. Warranty company failed to repair issue and then denied further attempts at resolution (We were told Ashley no longer offers warranties with this company.) Lisa Garcia-Manor and Nate Henderson at the Snellville, GA store where we purchased the sofa stepped in and took over our problem. After examining the sofa, they had a brand new sofa delivered to our home free of charge. They were both so very helpful and professional throughout the entire process! Will DEFINITELY shop here again! Thank you, Lisa and Nate!

CANNOT FIND RECEIPT!
I have shopped with Ashley for the last 20 years. I do not usually buy their warranty plans and I haven't needed one. I would just buy new furniture. Now, the quality their furniture and customer service is AWFUL at Florida store on Osceola. They sold me a dining set and a GBS warranty (DO NOT USE THEM EITHER). The table has nicks everywhere and the chairs are peeling (whatever that is covering the seats). Also, the screws keep falling out of the chairs. But Ashley or GBS is taking responsibility. UNBELIEVABLE! The set is only 18 months old. But it has been this way for a couple months. SHOP ELSEWHERE!

We ordered our bedroom furniture on March 5th and was to get delivered March 21st only to find missing parts. We refused our order due to the missing parts. We have to wait until March 28th now to receive our bedroom furniture. You think Ashley's would be more then accommodating since there was missing parts with our order and send out another bedroom set immediately. Trying to get compensated for the inconvenience is another story. Strongly considering canceling order due to lack of customer service. Won't be returning customers in the near future.

I have been at home all day awaiting a delivery which was scheduled and confirmed for today. Upon following up with them a short while ago, as they're soon to close, I was told that my delivery date had been changed to March 18th, when I've already been waiting since January 8th. A whole day wasted for nothing. I've cancelled the order, gotten a refund and will not shop with them ever again. This is not how business should be conducted and is one of the finest examples of unprofessionalism that I've ever seen. This has truly ruined my day!

Bought a poor quality sleigh bed that was screwed on without railings even though my recept says I paid $104 for railings. What a fraud. Order took five months to deliver because of COVID according to them. Six months later I sit on my bed and the small screws used to attach the slat to the sideboard shears off. Why not? It's meant to be attached to railings. I call them and after long waits on the phone, two hung up calls from Masters of rudeness and a false promise to send an email to emailus@ ashleycustomercare.com I am without a bed and acknowledgement of my email. They said they'd get back to me in 7 to 10 business days. It's well over that and silence. I started shopping Ashley in 2004. I got pretty solid stuff from them over the years. Right now, it's no longer the same company and the quality is zero. If you value your time and sanity - don't buy from them.

No matter what your concern is Ashley Furniture costumer care will never help you out. Once delivery people leave they don't care who you are or what your concern is no matter how much business you gave them. I spent 6k and once they deliver I realized that box spring size was bigger that I thought it will be. Basically I have to jump to get on my bed. I called costumer care right away to see if I can get smaller size and they don't care. So I just lost $300 since I have to get smaller size from elsewhere but never from Ashley again. They will never get my money again.

We were warned of this company but they seemed to meet our needs. After weeks, delivery came and 2 of 3 items came and the 2 that came were not what we ordered. We went to the store and canceled the order but still waiting on confirmation. Since it was raining, the delivery people left the incorrect loveseat in our living room, stating they would be back the next morning to pick it up. Still waiting for the pickup. BEWARE of this company. The people you deal with are pleasant but that is where it ends.

I ordered a mattress and was delivered a mattress foundation. I tried to get information on my payment method. My purchase was charged to a credit card number that is not mine. I called customer service about getting the foundation sent bach and to get the credit card number information cleared up. Nothing was resolved when I spoke to the customer service agent. I couldn't hear what she was talking about on my phone. Do not shop with Ashley Home Furniture. I wish I read the reviews before I completed online order.

Got damaged furniture In January and still fighting for my rights, they sending damaged furniture for replacement all the time as well. Very rude managers at Bolingbrook location. 100% not Worthed for your money. Tried everything to get the right one but they don't care anymore they only care about their money to get it from you. Waist all vacation days for their deliveries again and again damaged furniture. Im paying damaged furniture right now trying to talk with them they don't want to talk with me. Shame on Ashley and Bolingbrook associates and managers one of them is Tim. They have very bad Costumer service. Do not even got any other offer or solution for my damaged furniture i only have scheduling another and another damaged delivery. Don't now what to do anymore…. Not recommend! NEVER

I ordered a sectional couch and a recliner on November 10. The website said delivery would be in four weeks but when I got the delivery notification it was eight weeks and then my delivery was rescheduled yet again and when it finally showed up two months later, there was a cut in the couch and I had to Reject it. Now I do not know if I'm going to get another couch, if it is going to take two more months or if I'm going to have to get a refund and start all over again I have been without furniture since November, and this whole process has just not been worth it. I will never go to Ashley furniture again.

You won't believe this mess. I went to store to see the bedroom set in stock. I wasn't in stock in NC, but somewhere the sales person didn't know. I ordered it on line and was to be delivered on 8-12-22 from 9-12... 11:45... no show. The week before I received 2 text mess and 2 emails saying it was to be delivered. I called the store, hung up on, then called back. They said I was suppose to call a phone number and verify the delivery. There was no number or instructions on the email or the text to do so. Then, they said the order was cancelled and I would have to start over and reorder. Now the "in stock" date was 8-12 weeks out. I pulled the website back up and it said "in stock". They were suppose to call me and never did. So I filed complaint with PayPal got a refund and went to Rooms to go and got a set in a week, no issues. Wonder why Ashley has a 1 star.

It's been exhausting dealing with this company and the lack of customer support. I've contacted the local store, customer support and the corporate office a total of 35 times in attempts to resolve the challenge with my order and delivery. The lack of communication and consistancy with this company is alarming. In addition, some of the individuals I spoke with during this ordeal lacked basic customer service skills as well as informed knowledge of the products sold and order process. I rarely give a negative review but felt compelled to do so due to the incompetence I dealt with regarding this situation.

Experienced terrible, terrible costumer service after purchase of my sectional. Not one phone call or voicemail left to insure my husband and I on delivery details of our couch. Wouldn't be so upset if I was called when dates of delivery changed or if it was just a text. Most likely will not be returning to purchase anything else. Bought my couch from the location on 5209 Carolina Beach Road in Wilmington NC. Please try to fix your costumer service attention.

My husband and I visited Ashley at Stonecrest on Wednesday for a sectional sofa and we were greeted by sales associate Lemione Coven with a welcoming smile and a helpful spirit. We told him what we wanted and he showed us everything and answered all of our questions. We always ask lots of questions but he answered them all clamly and not rushed. This made us feel comfortable about our purchase. I took my sisters back to the store to look at the sectional a second time. He remembered my name and asked about my husband. Then he answered questions from my sisters about the fiber of the sectional and its durability. We all left satisfied and excited about my purchase and our interactions with Mr. Coven. An excellent experience. Mrs. Bailey

I ordered a dressed and two chest of drawers. I spend almost $1,000 and the material was garbage. Recycled paper basically. I asked to return the items and I have to pay for shipping? I have to bring everything to a UPS or FEDEX to return. I have never experienced this before. I will NEVER shop with Ashley Furniture again. I should have just stuck with Rooms to Go and not have trusted the current deals at Ashley. SCAM!