Ashley Homestore

I had a horrible experience with Ashley furniture and I would not recommend anyone to make a purchase at this furniture store. This was my first and last purchase with this scam company. I ordered Stearns and Foster mattresses that cost well over $2500.00 and they delivered a cheap mattress worth $200.00 and refuse to refund my money. They are now telling me of their NO REFUND policy. Excuse me, Ashley sold me one mattress and delivered a totally different mattress. The typical bait and switch and now they do not want to do the right thing which is refund my money for an item I never received. I have a picture below of what Ashley delivered. If I could give negative 10 stars I would. Dealing with customer service has been horrendous and I still have this cheap mattress in my home 2weeks after delivery and add fuel to fire I am receiving a bill for a Stearns and foster mattress. I should have never walked in that store on 9/4/23 because I haven't had a bed to sleep in since. Ashley has done NOTHING to fix the problem. Stay away from this company.

I will never shop Ashley again! I have been left frustrated and feeling swindled by this company. The stores sales and Ashley customer service team are not on the same page. I was unsuccessful in getting a straight answer on anything from delivery costs to the protection plan. Better yet, any customer service agent I spoke with provided conflicting information than the prior agent. It made me feel like they don't understand their business whatsoever. In addition, my understanding of customer service is to be helpful to resolve issues with your purchase. I found out the hard way, that the team will provide you no help because they no authority to do anything that would constitute as "service". Essentially, if you have an issue, they will direct you elsewhere. You are left to either contacting the store directly but unfortunately, they do not answer their phones so the only option you are left with is to make endless trips back and forth to the store to hopefully resolve the issue. The pricing discrepancy between online and in store is vast. For an item I purchased, online listed the price for $349. In store, they were selling the item for $499. They will price match but tack on the protection plan, delivery, etc. that will drive the cost up so there is no real savings whatsoever. I would not recommend Ashley Home Store for furnishings to anyone. Save yourself one giant headache.

I have never been more angry with any other store than Ashley. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. Do Not But From This Company. For the price I spent, this furniture is way worked than Ikea

We have had the absolute worst experience with our nearly 7k bedroom set and mattress purchase. The company refuses to acknowledge that the mattress their sales rep sold us does NOT go with the bed set we selected. He steered us in the direction of an adjustable base and mattress (he owns it, it's amazing, etc.). We liked it and asked specifically how it would work with the bed frame we chose. "Oh the adjustable base will just drop in and sit flush." was Fred's response. Well, months later when the delivery driver finally delivered the bed and saw the mattress we had, he said, "they should have never sold these items together. They do not go together." We have been dealing with the run around ever since. Ashley's response is that bed height is not a manufacturer defect. We have photos that show what it looked like in the showroom vs our room. MAJOR difference. AND we have to hurdle into bed. NOT KIDDING, it is BEYOND ridiculous! I cannot even calculate the number of calls, emails, photos, I have wasted trying to just get someone to make it right. They won't give a full refund and just come pick it all up either.

Bought furniture salesman ordered wrong one. It was delivered and I was told could exchange contact service customer. Then call after call (including store mgr)with rude, arrogant, hard to understand individuals they said they now will not exchange because it now had taken a week for them to answer.So now I have furniture that was incorrectly ordered and they THINK I am going to pay, and of course salesman no longer works there.They would NEVER transfer me to Supervisor or someone I could understand
ABSOLUTELY RIDICULOUS. I will do EVERYTHING I can to tell EVERYONE I know about the incompetence of this company

I purchased a sofa and loveseat from Ashley Furniture in March 2023, but a couple of days later noticed the left side of the sofa was broken. I contacted customer service, and they assured me that a technician would be sent to fix it.

However, three weeks went by without any progress, and when the technician finally arrived, they informed me that certain parts needed to be ordered. Another three weeks passed, but still no sign of the parts or the technician.

Frustrated, I decided to call Ashley and they informed me that they would replace the sofa instead. After a couple of weeks, I received the disappointing news that the product had been discontinued. In an attempt to resolve the issue, I reached out to customer service via email, only to be offered a 10% discount, which would void the warranty.

Dissatisfied with this proposal, I declined, and a month later, someone arrived at my door to collect the sofa without offering a replacement, only a refund for the purchase.

This experience with their customer service has been extremely disappointing. It leaves me wondering where I am supposed to sit now. Are we expected to sit on the floor?

It is frustrating that they did not even offer a replacement or another model.

Considering the terrible customer service I received, I have decided that I will never purchase from them again. There are plenty of other options available in the market. It seems like they believe they are too big to be held accountable for their actions.

However, with all the complaints being made about them, only time will tell if they are truly too big to fail.

DO NOT PURCHASE FROM ASHLEY! I have had damaged furniture arrive - exchange of furniture - repair people come to my home and state they can not do anything, etc. But when you call there customer service as I have more times than I can count - you get unprofessional people that are paid to be rude. NO CUSTOMER SERVICE AT ALL! After 10 visits to my home and spending $5,000 plus on the purchase - they have the nerve to offer me a $30.00 gift card for this plus. Keep your $30.00 - what an insult! Why would I ever want to step foot in your store again if I can't even get the furniture that I purchased repaired properly or replaced. Who wants to have BRAND NEW furniture repaired? I know no one from Ashley will ever reach out to me about this - because for 4 moths I have never received a call back - I have had to call everyday! PLEASE ASHLEY FURNITURE TRY CARING ABOUT YOUR CUSTOMERS AND GET PEOPLE ON THE CUSTOMER SERVICE LINE THAT CARE!

NEVER ORDER ITEMS ON BACKORDER FROM THE WEB SITE. We just received another delay notice five months after our purchase. This notice came four days after a notice telling us it would only be ten days until delivery. NO ONE we have contacted can tell us anything except the new delivery date.
I WILL NEVER ORDER ANYTHING AGAIN THAT ISN'T IN STOCK!

This has been the worst experience with a company I've ever experienced. I purchased a bed that was $2500. At time of delivery they sent the wrong bed. After delivering the right bed weeks later it was now missing parts. I have spent 3 months trying to get the correct parts. The team I ordered the bed from would not deal with it and said I needed to go to their customer service line. They continuously told me they had the parts ordered to get me off the phone and I would have to go through the same cycle for weeks. I would be told it was handled when it was not. After weeks of calling, a worker ordered the parts. AGAIN WRONG PARTS. I now have 3 boxes sitting in my house of giant parts that I am told I have to deal with. They will not pick it up. They will not give me a refund or do anything to fix their mistakes. This is unacceptable. I went through Ashley furniture because they are a well known store and thought it would be my safest route. If you are thinking about purchasing furniture take your business elsewhere. It is not worth this hassle.

Very bad company, very bad furniture, very bad customer,
Worst experience in my life and they are protecte by synchrony bank
Don't ever deal with both they work together like gangs
Don't waste your money there

I purchased furniture from Ashley a year ago. I spoke to the store and gave them the size specifications on my home. They assured me that it would fit, instead they delivered my furniture and destroyed my hallways trying to fit the things in. They would not fit. Ashley still charged me for the delivery and only after threatening to sue reimbursed me for destroying my walls. Apparently, I'm an idiot, because I attempted to use their services again because I live in a rural area and don't have other furniture delivery options. I put in my order over 3 weeks ago. The items arrived randomly and the website never accurately displayed their shipping or delivery status. The sectional I ordered didn't show up on time and they didn't even call or email me to tell me. Instead I called the next day and was told the order was pushed back a week! They then texted me in the morning the new delivery date, saying my delivery would be there in 2 minutes. I left work and waited... And waited... Called customer service and I have now been waiting for over an hour on hold and still no furniture. This company is garbage and they only care about your money. I will never, ever be entertaining the thought of shopping at Ashely again, and I will make sure to tell anyone I come in contact with that might shop there what they consider customer service.

I received my furniture on time, and it was delivered professionally. However, when I discovered a manufacturing flaw with one of the pieces, I spent the next few hours in vain attempting to contact someone to report the issue. Calling their 800 number, I chose the option to request a callback; 5 hours later and no callback. I contacted my salesperson, who was off that day, and she couldn't' reach anyone at the store, and told me she would work it when she was at work the next day (pluses for her, but still a BIG negative for Ashley Furniture). At 5:30pm after waiting over 5 hours for a callback, I called back in, and after a 10 minute wait on hold (I did NOT choose the callback option), I spoke with a CSR, who after putting me on hold for another 10 minutes told me I had to callback the next day, as their system didn't reflect that the furniture had been delivered, and so they were unable to do anything!

We purchased our furniture. Paid cash. The delivery was a nightmare the 3 hour delivery time frame they were six hours late. Then they brought in the wrong furniture. Had to take it back and find our furniture on the truck. The delivery driver I was outside for 30 minutes cursing after they finally got her correct Furniture in here have found their leaving the furniture that they took back out they left the booklet and screws in the road. Called customer service the map that the original store number which takes you to a customer service number. They offered to give me a gift card of $100 back of that to almost $200 delivery fee. I've called them three times since May 5th regarding my gift card. The first lady said it's already been mailed out you should be getting it shortly count Back 2 weeks later that lady said will the gift card came in the email I said why I was told it was coming by mail then she said oh I'm sorry it is coming by mail. Call today the gentleman I spoke with said the gift cards already been sent you have $100 in store credit. I told him I do not want an in-store credit because I will not purchase anything else from Ashley Furniture. Horrible horrible customer service and nothing but lied to. Buyer beware buy at your own risk. Also they have something called the premium home delivery White Glove. The first set of furniture they brought in I already had stains all over it from where they just laid it down on the ground and laid it down on the floor.

My daughter bought a buffet and waited 3 months for her furniture. When it arrived the doors were broken and the top and sides had deep scratches. The store was contacted immediately and they refused to exchange or return the item for a full refund. They insisted she would have to pay a restocking fee of about $700.00. Ashley Home furniture sent out a repair person and ended up taking the buffet for 3 weeks. When it was returned it was the same broken buffet with an extra piece of wood screwed to the inside of the doors and a new hinge was put on making new holes.
When you pay just over $2000.00 for a piece of furniture you expect it to be good quality and in brand new perfect condition when it arrives. Ordering from Ashley you definitely are not getting that. Your forced to pay in full and then wait for your product. So no matter what they give you it's yours regardless of the condition it arrives in! Buyer beware! If you don't mind giving your money away for very poor quality furniture and the worst customer service then feel free to shop here. Otherwise stay far far away from Ashley home stores.

We purchased 4 Sommerford Dining chairs online, when we put them together 3 out of the 4 they weren't level. We got new legs but that wasn't the problem. The base of the chairs were drilled wrong so no matter how many legs we had the chairs were never going to be level. A couple of weeks after trying the new legs and calling back to get new part the chairs are now discontinued and the only way we can get a refund is if we donate the chairs and get proof and send it to them.

Hi everyone I am the customer last year I bought I bought queen bed 1100 dinning 2200 and sofa and love seat. 1890 all quality was so bad fabric and wood extremely cheap I bought insurance also pay every month Ashley like a nightmare not responsible at all i call several time Technicians was from Ahm furniture so unprofessional refused to fix not helpful also I wanna mention buying insurance waisting money they make me mentally torcher not fixing my broken bed frame rails I was extremely hated Ashley if in my like they give me free furniture I will throw on them face such a big cheaters it's not a no 1 American furniture store surely it's a ******* $#*! store in the America never ever recommend Ashley please they are all sales agent like sweet poison.specially when they selling furniture.

I give Ashley Furniture in Buford, GA a -1 star review. I paid cash for $10k in furniture and was told it was all in the warehouse and given a delivery date. I waited all that day and no delivery. It was important to me because I have a bad back and was sleeping on an air mattress. I got the bed and tv stand and was told my living room would be the next week. When confirming it was told the ottoman 2 days later. Didn't come. I came back to the store and got paperwork showing the ottoman should have been delivered with the rest. Now they are saying the 21st. No reason why. I came to store to find out what's going on and they said sales person was supposed to keep me up to date and they would talk to her. What good does that do me. I texted her every time something went didn't come. I TEXTED HER SHE NEVER CONTACTED ME FIRST TO EXPLAIN WHY, Gail why?. I will never order from Ashley again and if you are thinking about it DON'T.

I wish I can give zero stars. They said we will get the furniture in 2 weeks and we are still waiting. Its over a month right now. And the constant lies and false promises.

NEVER EVER PURCHASING FROM THEM. WE ARE GOING TO CANCEL OUR ORDERS.

Ashley refuse to exchange my loveseat that their tech said was unrepairable. Yet Ashely will only try to repair it and if its' not repair to my satisfaction they basically said o well it' will be repair to their repair person satisfaction. They don't care about the consumer once they get your money.

Please do not buy any furniture from Ashley furniture save your hard, earned money and go somewhere else you'll thank me later!
1) The furniture is made very poorly it doesn't last more than about a year!
And what's worse they refuse to stand by their so-called warranties
2) We spent over $3000 for a couch including a $200 for a 5 year warranty.
3) Now we find out (13months later) that the warranty is not worth the paper it is written on…Yes labor is up after one year (true) but what about the five year warranty I now discover that too is useless anyway…
4)The best they can do is send someone out to inspect it,. Oh and that's another $150 but it cannot be repaired since this particular product is discontinued and parts are no longer available and they call this customer service?
5) They told us in the store they stand behind everything they sell AND they manufacture their own furniture?
6) That seems to be a Bait and Switch, because somehow their own manufactured couchwith all the parts is discontinued.?

If you read the so called Ashley Regency newsletter they claim to be putting the best foot forward putting the customers in focus etc. etc. Nothing could be further from the truth. Find another furniture home, this one gets a solid D

I have filed a report with the Better Business Bureau

Me and my significant other went into Ashley in Daytona Beach, FL…. We got all of our information in the system, and the items we picked out and told us what we were purchasing would be delivered the Sunday March 6th… however their system wasnt working, and they told us to come in the following day so we could finish the process, and pay the downpayment, so an hour into when this store had opened, my spouse went into this store and had cash in hand and was going to complete the process, they then told him that "they had sold a bunch of beds and the bed we had picked out the night before was unavailable for over a week" so, that being said, I'm simply unhappy.

Today we went to Ashley orange store. Everything was going well. They guy their was nicely showing the sofas. Suddenly their lady manager came and started asking us about requirements etc. She asked our jobs etc which I know is a salesman tactics to know earning so she can decide price. She told us the quote which was not very exciting. I just told that we want to check on some other stores too which was a reasonable thing but then she shouted on m. She said" yes go now you can go there is the door. Just go out and check. No one is stopping you. Right now go out. " I mean I was surprised. Is this the way you talk to your customer. That too when you are so called manager. She was so rude so harsh. I haven't met such type of rude lady in my entire life. She does not have any skills how to talk to the customers. She should be fired soon from the store or else they will not have any customers coming to their store. I am never ever goin to that Ashley in Orange. Neither I will recommend anyone. This was the horrible experience and all my excitement was gone. She is so impolite and uncivil. She should have training on how to attend customers and how to talk to them politely. So unethical.

We bought a couch in lovesie along with a mattress king sighs when we got it it was supposed to be a firm and of course it wasn't and so then we called and complained and they said we couldn't do anything for a while so we kept calling we sent pictures and complained some more find some more finally they finally sent us another one and took ours and this is the same mattress the same not firm and it bends on both ends and they said it's supposed to do that which is b******* We tried to get them to take it off our bill and they refused we tried to get them to come back and take it cause we don't want it they refuse