I agree with the numerous other posts citing the absolute lack of customer service exercised by this company. I received an email stating that my return would be refunded to my account and then they proceeded to provide me with a credit instead. When I inquired about it they simply stated that was an automated message and I should not have taken it seriously. I replied that the message was an error on their part and they should honor was they said. They flat out refused and eventually ended the conversation on me! (It was an online chat since they don't have a phone number listed... how convenient.) This company lacks any and all sense of accountability and if it's going to survive (ie. Not lose all of its customers) it really needs to revamp how it approaches customer service situations. Oh, and stay true to what they say! An absolute disgrace.

If i had the choice with no star, will choose it! Severe lack of customer service, no mail and no phone to call! And online chat they dont do anything. I've been waiting for a refund for over 3 weeks now, (Severe lack of customer service when there have been multiple issues with multiple orders. Do yourself a favor and do not waste your time or money shopping here. I've been waiting for a refund for over 2 weeks now, and when I reached out to customer service to address the issue, (it was delivered to them over long time ago...), they did nothing to help and told me to just continue waiting. At this point I'm disputing the charges on my credit card and will never shop with them again.

Steer clear of this company. They are horrendous to deal with. My order was so late I cancelled it. I received a part refund but they kept the postage fee for something I have never received! I am now trying to contact someone to explain what is going on but my emails remain unanswered.

I've ordered from Asos before and did not have an issue, but I am not pleased with my recent/current experience with them. I placed an order earlier in the month for an upcoming wedding. Asos sent me an email with an expected date of delivery. The date came and went. I contacted Asos to inquire about my order. I was told that someone would get back to me within 48 hours, but it has been 3-4 days and I haven't heard nothing. Still waiting. I want the dresses, so I will try contacting them again, but this is terrible customer service. Someone should have definitely gotten in contact with me by now. This is probably the last time I deal with Asos.

This online company is terrible. I placed two orders within a couple of days of each other. Paid for premiere next day shipping. They did not come the next day. The one package was missing an item. Two pairs of mens large socks that I ordered were womens socks in a smaller size. I returned most items from the two orders. They only refunded me for one return, also ignored the fact that there was an item missing from one order - and most importantly, you can only contact someone via chat, no phone numbers. Everything about the company is set up to make it so difficult to get your money back that most people would probably give up and sacrifice the money. I managed to get most of mine back, except for the shipping they would not refund. Terrible experience!

Awful every other order has an issue and their premium delivery can take 7 days which isn't premium, Aman on customer service is useless and their chat function shows they really don't care about their customers

I ordered from them and cancelled my order right after due to a incorrect size I ordered by accident. They took 100.00 out of my account in April, 2013 and it is November now and I still haven't gotten my money back. After countless emails of sending them the cancellation email and my scanned bank statements they are ignoring my emails weekly. I am going to open up a investigation to get my money back with my bank. Stay far away from them. There customer service is horrible and everytime your speaking to a new person. Don't order from them please.

So I bought a dress for an event allowing for sometime for the package to come in. It will officially take over 30 days to get here when buying it stated 20 days... I thought it was a bit much but thought, well maybe they just want to be safe. Nope! It will take longer and they won't refund until you get it back and even so, they do within 21 days. Just don't even... they suck and the customer service also sucks... plenty of other options with less hassle.

If I could them a 0/5 stars I would. They tried to make me pay 90$ Duty fees at the post office for stuff I already paid 200$+ on so I told them to send it back. Nowhere in the process of ordering does it tell you this and in fact it told me "free" shipping. Horrible customer service, I couldn't even call anyone as they don't have a number only live chat. They did nothing for me except tell me I've got to pay it or send it back.

I ordered little less than $80 and paid $30 custom. This is ridiculous since they didn't mention this before the purchase and the person who was working at the post office said that they are doing this on purpose to make us pay the custom. I emailed them about this and they said their team is looking into it and never heard back from them for days. I had to contact them again and all they say is we are still looking into it. Funny thing is when I emailed them second time, I forgot to include my personal info including my order number, they didn't even confirm who I am and said they are looking to solve my problem. I also ordered three items and got only two. What a huge disappointment. People don't shop here if you want to loose your money and time. It is big, well-known company, but they are just bunch of thieves who are pretending to help you when something goes not right.

I bought my wedding dress on ASOS and I don't regret. It looks gorgeous on me and needs just a little shaping. Quality is not perfect but I'll wear it only once so it's ok. I saved a lot of money by doing this.

Absolutely love this site, if your male and want style at a fair price but at the same time want something different not the norm then this site is for you actually and her, they have what everyone else has, just different. And as i said at a fair price, I've not once had a bad experience, very nice bunch of people. Always a positive experience, tones of savings, shipping is fast ish. 6 stars for you lot.

(Shipping is FREE) And when it's free I don't mind the wait.