If I could give them 0 stars I would! I received an email from ASOS on 4th December stating the refund has been processed. It is now 31st December and I have not yet received my money back! I had contacted asos (chat) twice now and by the second time talking to them I got notification that supposedly they had refunded the money into my account. They said that customer care will be in contact with me in 3 days. It's just such shocking service by a well-known company! Extremely unprofessional and I will never shop with them again! My refund was $416! Which is a lot of money to wait for the refund to be in my account. The fact that I've had to follow up twice and do their job for them because they obviously just do not care! Easy enough to take my money but not easy enough to return what is mine! I still have not received the money and needing to wait another week to see the money (if I ever do!).

Great products, horrible customer service. I have been ordering from them for several years, I recently had an issue with an order being sent to a wrong address. When I contacted them, instead of assisting me with my issue they gave me a condescending useless response and directed me to their returns policy! I have been a loyal customer for the past 5 years and was shocked at the caliber of customer service from such a big company. I won't be ordering from them again.

I ordered a package that was suppose to be delivered by oct 12. It's not almost two weeks past that date and the only answer I am given when I try to CHAT (why the hell no customer service number?) is that they are contacting the carrier. The tracking number has shown NO updates on where the package is since Oct 9th?! Said it was leaving NJ, a short distance from my home in PA, and nothing since then. NO ONE knows where it is?! I demanded a refund tonight on their chat and was told he would "hand the issue to the right team". Anyone have any suggestions on how to force this fraudulent company to give your money back?

I placed my first order and was so excited they had the shoe I was looking for. When it came it was the next size larger. I logged on to see if I made the mistake, and soon found out they were sold out in my size and just shipped the nearest thing. I also noticed that the price had gone down. I emailed them and they said there was nothing they could do. They included a 10% off coupon for my trouble. Very cold email and point blank. Ship our shoes back and keep an eye on the shoe. We may get it in again, we may not. The shoe isn't terribly big, but it's the point. They should credit me on the sale price at the very least. It went down before I even received them. Very poor customer service.