This company has $#*! quality. I ordered a couple thousand dollars of merch and returned most of it. I've spent thousands here over the years. Now they wont refund 856.00 worth of returned merch and canceled my account with no ability to contact customer service saying they suspect my account is fraudulent. This was after I spoke to an agent the day before who told me it was their error and I would be refunded the next day. This from the company who got their stuff back and wants to steal my money, ok?! I don't recommend supporting such a dishonest garbage company.

Terrible company. Yes they might have a lot of choices and decent prices but they are terrible company. Two times they are sending me wrong size. When I ask for help all you can get is chat and you do not even chat with a human first. They will not help any other way unless you return the item. I understand that they want it back but also they need to understand that people work and simple have no time to go to the post office to return things. Check the size before you ship. It's not that hard. No I am not taking time off work so I can get to the post office before they close and return item that ASOS screwed up. I will definitely not buy anything again from them and for sure do not recommend this company.

I order 7 dresses, received only two out of the 7 but was charged for the full address. The 2 dresses received were of very poor quality; I return the 2 dresses received back. I tried to contact customer service for the missing 5 items, I did not receive a reply from customer service to my emails, and no refund was provided. I will recommend staying away from this site.

Hi, so i reiceved my parcel which was delivered by royal mail an both parcels were open an have royal mail stickers on them saying found open or damaged, after looking through the parcels 2 items were missing, i chatted with asos an after going through everything they said they would refund me i asked did they need they need the photos of the parcels an they person i spoke to said no as im a valued customer, now today i receive a email stating my accounts blocked an i wont be having a refund, acting like ive done something wrong, so for over an hour i chatted with people on asos chat for them to tell me each an every time they wont speak to me or wont give me an email address to contact someone

I'm Canadian, therefore duties are a fact of life. $41 in duties on $150 is a slap in the bank account. It's unconscionable. It's a don't buy. So don't buy from these guys. It's a learning experience and I have. You should too.

ASOS has extremely poor customer service. There's no one to call and email. They promised a 5 days delivery. The products were never delivered and still not delivered after one month.

When I followed up to get delivery status with their online chat, they didn't have any information when the products will be received. They simply told me to wait another two weeks.

ASOS is horrible to deal with and very irresponsive. It is the product was amazing, I would never order from ASOS again.