Clothes are decent, but the customer service is terrible. I qualified for a promotion that was happening, returned part of my order because it did not fit, and the entire promotion was taken off and i received no compensation for my refund. I even actually went NEGATIVE sending back clothes because i needed to buy a box to do so. This doesn't add up, because the promotion had different levels of qualification. I still qualified for the promotion, but simply not the original monetary amount. I returned $105 of clothes, lost my $100 of promotion (which means $5 refunded for $105 worth of clothes,) and am left with a live-chat response of somebody who has no clue of my situation. First time buying from the company, and it's my last. I'm also returning the ENTIRE order. A large company pulling a shady tactic looks terrible, and i do not want to fund a company that's cutting corners with my own money.

I ordered two bras from ASOS. The duty charge came to about 150 dollars. Which is fine I expected to pay duties. I open my package to find out that ASOS sent me the wrong size bra.
So I messaged them and they want me to send it back. Which yeah, if I ordered the wrong size I would be okay with sending it back. But now I have to pay to ship it back to the warehouse AND pay new duties on the bra for their screw up? No. When I spoke to customer service about my concerns they basically told me it wasn't their problem and it was mine but that's why they have a discount code? And then never answered me back. Honestly this place is absolutely garbage. I will never shop here again. Waste of time and money.

Asos packaged up and shipped my package out quickly, which is great! But Fedex lost the package after a day in transit. I was waiting a few days to see if there was any movement, until I finally got a email asking me to rate my items with out any items. After emailing them they started a investigation to see what happened to the package, and it turns out the contents inside the package were missing when Fedex received the package.

8 days after getting any explanation for my package they have yet to offer to re-send the items or refund as they are still investigating. I get there are internal things that need to occur, but that is a ASOS/Fedex issue, not the customers. To no promptly offer to send or refund the items after almost 3 weeks of the initial shipment is just ridiculous.

I've purchased a lot through ASOS, but never again.

I ordered on the 6th of September, and I did not receive any emails saying that my order has been shipped or is on its way. I contacted customer service three times. No tracking at all for 12 days. The customer service won't place a new order for me, they won't offer me the same discount code I had when I first placed my order, and they won't pay for express delivery so I maybe can receive my order before my holiday. They ask me to wait 4 more days when the order obviously is lost. Then I won't have time to receive a new order. It's the worst experience I've ever had. Not only are they not willing to resolve the problem, but they also won't even give me my discount code "back" for a mistake they did. This was my first time ordering from Asos, and it will definitely be the last time.

Avoid at all costs!
I live in Morocco and I created an account to be delivered in FRANCE at parents' house, stupid that I am I put the equivalent of almost 2,000$ in gift ticket! I made an order of 300$ and a few hours after my account is blocked... I send the passport... and I receive an email that says my account is suspended (thank you Gabriella) and that my future requests will be systematically ignored (without no explanation). When I go on the livechat, the support is execrable and completely rude / harsh!

Result: 2000 $ lost (Aie!). Site to run away at all, it's intolerable to treat people and steal them! If you want proof of orders I can provide you NP!
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Your ASOS Customer Care Query [ASOS: *******]

I always order from Asos and have nothing negative to say. Everything i order is always correct and the delivery service and timeframe is fantastic! Only 1 time my order arrived late even though i paid for quick delivery but I had no problems speaking with someone and a refund was issued immediately. I'll always use them. Thanks Asos for never disappointing me, and sorry to those who have had bad experiences. Brisbane, Australia.

My wife saw some clothes and I ordered. They claimed that it shipped per fedex. Fedex never delivered! They still have my money and we never received the order. They stated that I need to wait for FedEx response. If they're late delivering, I'm sure they'll be late responding.

Amazing store, always high quality and fast shipping.
Surprised that it has such a low rate here... Have never has a single issue with them.
Sizes are sometimes messed up, but it happens to almost every brand and store

I purchases the Barbie collection shoes and they did not send the original Barbie box and refuse too after I spoke with there so called managers and also charged he 122.00 for custom. Do not buy from them they are dishonest

I ordered a $250 e gift voucher for my daughters birthday and it never arrived! Multiple attempts to escalate to no avail. Way to ruin a birthday
How hard is it to deliver an e-gift- will never shop with ASOS again!

Purchased a jacket for Christmas gift. Literally 2 hours later it was 40% off. Contacted customer care and was told they could not do a price adjustment and I would have to buy the jacket again and then return the original one. That's exactly what I did and they somehow only refunded me the discounted rate, not the original price. Chatted (because they don't have a phone number to call) with customer care and they pretty much told me oh well and then stopped responding to my chats. Needless to say I will be returning everything and never purchasing from them again

I ordered from Asos earlier this month. It was my first purchase. I read a few reviews about them. I was hesitate, but ended up ordering anyway. The skirt I ordered was gorgeous! Even better than pictures. Great quality and price. It shipped to me in less than a week. Skirt was small, and I had to return. I was refunded the entire amount after a week or so. And this is what I call the perfect shopping experience! I'll definitely be back to order.

I bought a dress for homecoming from asos, I didn't mind spending the $60 as it is for a school dance and I can dress it down for everyday use. However, upon receiving the dress I see it is NOT worth the high price because of the extreme low quality. My dress came in two pieces, a plain cotton underlay (probably could get at forever 21 for $4) and the lace overlay, except it's not really lace it's super thin cheap fabric that has the same design as the lace. It looks completely awful and it's too late to find another dress; extremely extremely dissatisfied