Good afternoon, I want to leave a negative review for the company asos. I was a regular customer, once I ordered a hat that did not fit in size and I sent it back, I did not receive money for the hat. I wrote to the support service, no one answered my requests for a refund. A month ago I ordered summer sandals, they also did not fit, I returned them back, but also did not receive money for them. I contacted support, my messages were ignored. I do not recommend this store, with the return of money the situation is terrible.

Misleading check-out process. No mention for 38.5% duties surcharge, yet the site is set in local currency and knows where I'm ordering from. Complicated and expensive returns policy and customer service unwilling to help.

If i had the choice with no star, will choose it! Severe lack of customer service, no mail and no phone to call! And online chat they dont do anything. I've been waiting for a refund for over 3 weeks now, (Severe lack of customer service when there have been multiple issues with multiple orders. Do yourself a favor and do not waste your time or money shopping here. I've been waiting for a refund for over 2 weeks now, and when I reached out to customer service to address the issue, (it was delivered to them over long time ago...), they did nothing to help and told me to just continue waiting. At this point I'm disputing the charges on my credit card and will never shop with them again.

Company are a bunch of scammers! Beware they charge you for next day shipping even when you did not choose that option. Their customer service is useless and could not do anything for me... like remove the delivery charge which I did not choose!

From the time I confirmed and paid for my item, to the time I did not receive it a month after their estimated date of arrival, my tracking was untraceable. Their courier partner in my country told me the tracking number does not exist. Agents I chat to online all have the same approach, I'm so sorry, I understand your frustration, yet none of them kept to their word! They are taught to be empathetic, its actually annoying. Once the date passed where I was to receive my order, yet nothing arrived, they asked me to rate my item, I explained what had happened and my review was rejected. Four months later after speaking from agent to agent I finally got my refund. Will definitely not purchase from this site again.

They blocked my account and cancelled my order citing fraud. I AM A WARDROBE STYLIST! WTF am I to do if it's not going to my billing address? I will never use Asos again and I will not refer my clients to this site either.

My next day order on asos is still not here two days later. I needed this stuff urgently - the customer service is absolutely useless. No help given, they've just tried to pacify me.

I ordered from Canada and there was no information or hint at all regarding potential sales tax or duties. I had to pay 252 CAD at the post office. When claiming this they simply say it is not there tax and they don't see the need to tell Canadian customers about his. I feel completely deceived

Unprofessional: the person left the chat although I had another question, he did not help me other than sending me a link to the asos website with information about my problem, which I have read and still could not figure out my issue
Not interested in putting effort to find a solution: this refers to that he only sent links and ignored my problem
And not very knowledgable: he said I would find my refund under my account on asos which is simply not true because you see the refund of my account balance only when purchasing another product in the cash out section.
I am frustrated because it took 20 minutes for him to not help me and I was the one trying it out and finding the right answer to my questions. A support should facilitate your solution finidning and not waiste your time.

I put an order in on a Thursday, delivery said it should be at my place on Monday. I wait a week after the expected delivery and follow-up with their support team. They said something is wrong and they have to escalate it to a specialist. I never hear back and I keep following up and all I get is that they can not tell me what is wrong and that a specialist needs to look into this and they will get back to me when they hear back. Then when I have to follow up again a week later they say that they need to get IT involved. I was like IT? Isn't that an internal function not client-facing? Did you mean engineering? Again nobody could tell me anything and they said that they would not escalate to a manager because the manager would tell me the same thing. I follow up twice a week and get the same response back for 5 weeks for them to tell me sorry we canceled your order have a good day. I was like what happened? Why did it take you 5 weeks to tell me nothing? They are idiots, running a well-oiled support org is not rocket science ( I run one myself). They are do not care about customer service, and to be frank are complete idiots, all of them, every last one.

Asos canceled my order, after being charged, twice without any justification or apology. I've been waiting for orders for 2 weeks. Last time, Asos had the nerve to tell me that there was a problem with my credit card when the order was already paid. Terrible service. I will never buy anything from ASOS again.

I picked up my package from Canada Post and had a COD (collect on delivery charge) of $21.08. I contacted customer service and was connected to an agent via chat. He stated that the charges were custom charges, even though when you look on their website it says for Canada "From July 1st 2020, orders being shipped from the
US to Canada that are under CAD $ 150 will no
Longer be subject to duties. Orders under CAD
$150 will still be subject to sales tax and handling fees." My parcel was $80, so it was under that threshold. He said that the COD was a Canada Post charge, but when I looked at the Canada Post website it says, "Collect on Delivery (or cash on delivery) is a Canada Post service. It allows the sender to collect up to $5,000 from the person receiving a delivery. You can use it on shipments sent within Canada. We collect the payment on behalf of the sender before handing over the parcel, and send it securely to the shipper." I sent this information to the agent as well, and they said, "Putting myself into your situation makes me understand and feel as you do. However, as much as I'd love to provide you an immediate resolution, I'm bounded by our process and this is all the best that I can do for you at the moment." I will never purchase from them again.

I ordered a big order and when received items were missing and they are declining my refund and has blocked my asos account which is very very unprofessional
Will never order from asos again as they cannot solve problems

I was given a gift card to shop at ASOS. Their system would not allow me to use my gift card, even when it was redeemed on my a coj t. I spent hours and tried to work with support over many days and they just wasted my time and made excuses. After purchasing from them and asking for the gift card amount to be deducted and used as a solution, they would not. I then asked for a refund as I didn't want to order with them then. They refused and have effectively scammed me. It's amazing how such a big company can get away with scamming these days. Do not shop with ASOS!

I returned an item and since they received it after 28 days I was too I would receive a gift voucher, however I've never seen it. I wanted to buy something and use this store credit, but my account is empty. After talking to customer service, they told me I would get a voucher within 24 hrs, a few days later still nothing. Order *******