About the Business
ASOS is a UK-based online fashion retailer founded in 2000, originally as As Seen On Screen. Headquartered in an iconic art deco building in Camden, London, it offers a wide range of clothing, accessories, and beauty products, targeting young adults globally. ASOS has a strong presence in the online retail market and emphasizes sustainability through initiatives like the ASOS Responsible Edit.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
ASOS has a rating of 1.6 stars from 1,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ASOS most frequently mention customer service, post office and next day. ASOS ranks 377th among General Apparel sites.
I received the wrong item, which I reported to the ASOS customer service via their site. So far I have sent 4 messages, but have received no response. It's been 3 weeks and there is no way to get in touch with them to find out what I can do to get my money back or to get the right item. Complete radio silence. Will not order here again. If something goes wrong there is no support and no way to get things rectified.
I placed an order and not even half of the products arrived. Of course, I didn't get the most expensive products (makeup from Charlotte Tilbury). I then spoke on their website chat with an assistant and they confirmed that they would send me others. The next day I received an email that they closed my account because I did not accept the terms and conditions. I sent a message on the chat again because they don't talk on e-mail so they don't have any kind of evidence. On the asos live chat, the conversations disappear after they end, so only they can see them. They told me to contact my bank to return the money. Over a month and a few days have passed and they do not accept my request for a refund saying that I actually received the products. Initially, as I said, I didn't even want the refund, I just wanted my products. I didn't think you could play your customers so badly.
They sent me the wrong item and now I have to deal with it... The customer service has been completely useless and they didn't offer my any kind of compensation for the time I spent dealing with this issue. I ordered on Asos to save my time... bad idea. You will have to spend so much time writing to their customer support that you will regret your old good physical stores.
Missing item, part of 2 piece set, sweater with a hole in it, poor quality. They are deceptive, lied about delivery time and tried to tell me I ordered one piece not 2. Really? I ordered the 2 piece sweater dress and not a jumper / sweater. I cannot trust them. Done shopping here.
I buy quite often from the French version, I like it a lot, quick delivery, very easy to return and free if you pay a yearly fee of 10 euros (worth it if you buy at least a few times a year). Clothes mostly correspond to the picture and the price range (in respect of quality). Website is quite user friendly. I can only speak of my ASOS experience in France of course.
Scam, that's what ASOS is, unfortunately their customer service is bad as. You pay extra to get a package on time cause you need it and then they just say " we apologise, you can't get your package that day, plus we can refund your money" like are you serious? How fake can you be?
Too sad they just lost another customer.
I will give negative star if i can.
The back of my asos box is not taped, it can be opened easily. 2 out of 3 items are missing (both are makeup). Asos is not responding to my query. What a terrible customer service. Do not trust this company. Especially if you want to order something valuable.
Horrible experience. My order is delayed and stuck in the warehouse for over a week and now will not be delivered in time for what i needed it for. Customer service rep KRISTEL refused to cancel my order nor communicate the warehouse department. She basically just brushed me off with robotic automated messages over and over. She told me to deal with it with the shipping courier. No accountability and time wasting as i do not have the time to run around in circles to interfere a package or refuse as i am not often home. Super frustrating. I've been a customer for years. I can't believe how complicated it is to cancel an order that hasn't been shipped.
They have caused me nothing but headaches and waste of time.
I placed my order Sep 10, it's Dec 2 and I did not receive my order nor the refund. There is no place to contact them really but an unhelpful chat that's just a waste of time. Terrible terrible experience.
They eve deleted my review once.
I ordered a pair of shoes off of this site and I was shipped a damaged box in terrible condition. I asked for a resolution of this by customer service and they said nothing can be done. I will NEVER order from here again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members