I ordered a pair of shoes off of this site and I was shipped a damaged box in terrible condition. I asked for a resolution of this by customer service and they said nothing can be done. I will NEVER order from here again.

Horrible customer service. I am being held responsible for a package getting lost in transit when that has nothing to do with me. I have contacted this dumb chat several times over the past 2 weeks and not one person has been able to help me. I will never ever shop at asos again. Any other company would refund me the money regardless after 12 days of me returning the items with the return label in my package. I am EXTREMELY disappointed in this company. This is unacceptable and unprofessional. I can't believe how horrible customer service is for such a large company. I even asked to speak to manager and the chat was just ended. I can't believe how bad I was treated as a customer.

I have bought items before and every time the amount of duties is appalling. As well the items most of the time. Do NOT look like photos. Thank goodness I only pay through PayPal, so I was able to get my money back because they don't like giving it back. Because of the duties as well as the false advertising of the actual items I no longer will purchase. Why pay $30 for an item $40 for shipping and then another $30 for a return. The item itself is only worth $10. Got it? Good. So run from here.

A country of 90% English people and a website of 99% African or dark skinned models. How is this a reflection of society? For someone with light hair and blue eyes it's not easy to see what's going to look good on me when no models are representing me or the majority of Brits.

Nice website and huge selection, always great find on sale, but be ware of the size chart it is not correct these are European size and they are not converted well so you'll need to size up, the website can use some update as for the colors and items description that can be a great upgrade, shipping is fast but customer service not the greatest but not bad, they also process return so fast, as long as it free shipping and return there is really nothing more to say, right!?

I looked at the Tommy Hilfiger sweatshirt in pink for a while and when it was on sale I rushed to order it.

The package arrived with the wrong item looking like a T-shirt that had value of max 10 euro, while I paid 68 Euro.

It took them ages to tell me that they haven't got my item and that I can return their T-Shirt to get my refund. They said it may take up to 21 + 3 days to get my money back!
No item that I ordered, no compensation, no replacement and up to 1 month waiting for my money back!

After my complaint they gave me 20% discount on any full price item, at the time where 20% is off as a sale on most items.

Feeling a special treatment hah!