They sent me the wrong item and wouldn't issue a return, moreover were super nasty with me when speaking to a representative (Nishant) who only repeated that they will not issue a refund or send me the correct item as it was company policy. I ended up paying $80 dollars for shoes i can't even wear. Never ordering from this site again.

Asos canceled my order, after being charged, twice without any justification or apology. I've been waiting for orders for 2 weeks. Last time, Asos had the nerve to tell me that there was a problem with my credit card when the order was already paid. Terrible service. I will never buy anything from ASOS again.

I was pleased, until now, with this site - the clothes were just like in the presentation, good quality, matching sizes, decent time of delivery. About two month ago I ordered a pair of shoes for an event and waited and waited, and after 3 weekes I wrote an email to the client service. They told me that it looks like the package was lost on it's way and they will send me another pair of shoes on their expense. The event passed, and again I waited for another 3 weekes. After that I asked for a refund and I got my money back in about 5 days. I have a friend who was in the same situation ( 2 pairs of shoes). It seems they have a serious problem in the shoes department.

My order never arrived and tracking updates suddenly stopped. It was a nightmare to navigate through Evry and Asos sites to chat with someone (queue took ages online), I had to contact Customer Services twice to resolve the issue. No update after my first chat either. I ended up asking for a refund as they were simply unable to help. All their automated contact bots are a nightmare. I will NEVER shop Asos again. To add insult to injury, they sent me a request to REVIEW my order even though it never arrived.

Their shipping partner INDIRECT is cheating the customers. Once you buy an item for international delivery, you get an email from Indirect asking you to pay almost 35% of the item price giving no reason at all. After a few research I found out that its a total scam, as you get no official receipt of the amount paid. They only give you the option of paypal for the payment, so the money is going directly to their account. After contacting Asos, they simply back out saying you can discuss this with Wndirect.

I ordered trousers and one of the trousers was too long and too wide. After shipping the product back in perfect conditions (all labels and even the plastic bag in which it was wrapped), ASOS informed me that the product arrived but 'used and in unacceptable condition'. This company clearly abuses customers rights to make profit and I highly discourage anyone to shop with them.

Okay so before ordering from here i was super hesitant given all the bad reviews but I did it anyways & took a chance. Im so happy I did! I ordered monday night & all my stuff arrived thursday morning(today). I ordered 3 pairs of shoes(2 heels/1boots: all came exactly like picture) & a bikini which came exactly as i imagined. They gave me a tracking number the next day. From georgia to florida where i live. They also threw in a coupon for hellofresh which was cool. I ordered through paypal just in case i wouldnt get my items. Anyways yeah in def. Ordering again! Their selection of stuff is so diverse & so cute. Thanks asos! Ill spread the good word on you guys.

I don't even know where to start. I purchased two items on the 8th of June and I payed a lot of money for the shipping fee. Its almost 20 days now and I haven't received any thing. They only emailed the order number, no tracking. Don't get me started with their customer service. Very terrible. No one should buy from there.