Quality of the clothes are horrendous and they shrink at least two sizes upon one wash. After arriving at the post office I was surprised with a MASSIVE bill of extra delivery fees (I live in Canada). Looked into returning and all I find is reviews saying they returned their package but ASOS claimed they did not or did so too late and are simply given store credit. Also have to pay fees AGAIN at the post office inorder to return the products. DO NOT BUY FROM ASOS!

Do not order from this app/website.
Their customer service is horrrrrriblllleeee!
I ordered 2 pairs of boots. These dummies sent me 3 pairs or new balances and 1 pair of adidas.
I contacted them immediately! They sent me a return label and confirmed that I would still receive my boots. Time passes still don't have these boots. I then chat with possibly 6-8 customer service agents, I let them know I still want the boots, they state one pair is out of stock but the other isn't and they could send it out once the return is back in their warehouse. They said I have to contact them back after 12/13/23. I contact them on 12/19/23 with my reference # ******* thinking they knew everything from their. But no they're idiots of course, so they customer service agent just refunded my money without asking me anything, which is not what I wanted for the 1 pair of shoes. Because I wouldn't get the discount and I didn't want to pay for shipping again. Because it was their mistake. I wasted hours typing and dealing with this company, and I will post a bad review for them on every damn platform possible. I got time today!

I ordered from these people and I pay for express delivery my order never came FedEx could never track the package I missed a very important engagement because these people this happened to me two times I don't know what's going on but this is ridiculous I would never do business with these people again

The product is fine, the customer service and their communication is HORRIBLE. I will NEVER shop here again! My first experience was HORRIFIC and I tried to communicate with them via chat and email as they do not have a US phone number. Even after getting NOTHING resolved, I thought I'd give them a 2nd try. JUST AS HORRIBLE as the first time. Don't waste your time or money with this company. The shorts I ordered arrived missing 2 buttons and my attempts at rectifying this were futile. I ended up replacing the buttons myself, as I really liked the shorts, and was offered NO compensation

AVOID BUYING WITH ASOS. I went to collect my parcel to the Post Office, and turns out I had to pay a COD fee that wasn't disclosed when I purchased online. Returns are expensive as well, around 20 dlls. Do yourselves a favour and don't use this website.

Awful company BEWARE.
Any attempt to get an answer from customer support, they basically never send an email from the same person so you are going round and round.
They choose really low quality delivery services abroad and take no responsibility.
I spent over 200 pounds and they showed no consideration nor did they refund knowing that the item was delivered to the wrong place.
Horrible company processes BEWARE_ SPEND YOUR MONEY ELSEWHERE

Buying online went south with this company, it said no delivery fees during the buy but when delivered, surprise I was obliged to pay a 15$ fee at the delivery point because I live in Canada, I was never warn about that. Oh and guess what, the shoes I ordered were way too small for the said size so I had to return it, for that I had to pay an extra 22 bucks fee to sent it back! So nice of them I've lost 35 bucks dealing with this company, never will again.

Edit: At the time I wrote this rewiew, I had not received my refund yet, it said you can only get a refund 30 days after the day you send back the package. I don't know why I waited so long, but after nearly 45 days, no credit was on my account yet. I had to contact the customer service, the guy on the chat said he would "fill a demand of refund" at Nike, wich proves they intentionally delay your refund as long as possible, in fact chances are that they won't refund you if you don't contact them. Unbelievable... So it took nearly 2 months to get my refund. What a disaster fraudulent company this is. Disgusting.

I picked up my package from Canada Post and had a COD (collect on delivery charge) of $21.08. I contacted customer service and was connected to an agent via chat. He stated that the charges were custom charges, even though when you look on their website it says for Canada "From July 1st 2020, orders being shipped from the
US to Canada that are under CAD $ 150 will no
Longer be subject to duties. Orders under CAD
$150 will still be subject to sales tax and handling fees." My parcel was $80, so it was under that threshold. He said that the COD was a Canada Post charge, but when I looked at the Canada Post website it says, "Collect on Delivery (or cash on delivery) is a Canada Post service. It allows the sender to collect up to $5,000 from the person receiving a delivery. You can use it on shipments sent within Canada. We collect the payment on behalf of the sender before handing over the parcel, and send it securely to the shipper." I sent this information to the agent as well, and they said, "Putting myself into your situation makes me understand and feel as you do. However, as much as I'd love to provide you an immediate resolution, I'm bounded by our process and this is all the best that I can do for you at the moment." I will never purchase from them again.

A $40 dress cost me $17 in extra duty coming to Canada. The dress is too small and Asos says I have to pay $23 to say Canada Post to return it. Will not be ordering again.

I live in Eastern Canada and have now ordered twice from ASOS. The first time, I placed an order in March and it took over 3 months for my parcel to arrive. I had to give the same information to customer service at least 8 times before they actually believed me. They did finally offer to either reship the items or grant me a refund in July, the day after my order finally arrived. In this case I gave them the benefit of the doubt that Covid had caused the shipping issues.
I ordered again (September), and while this time the order arrived a day before it's expected delivery date, I was hit with a $70 charge at the post office (on a $150 order), despite the website claiming shipping would be free. The lady at the post office said it was most likely a customs charge. An additional charge of nearly 50% of my original order is just ridiculous. I won't be wasting my money on them again, which is a shame as they have some nice articles and are one of the few places I've found that offer decent tall styles.

Very disappointed. Get your **** together, ASOS.

I bought two inexpensive items and was suddenly burdened with a crazy shipping tax which I had no choice but to pay to a completely random third party shipping company (that has the worst reviews ever) this was not made clear to me before I bought the items and then I had no choice but to pay - after this I will never use Asos again they should do better - no wonder their earnings report now sucked

I have used ASOS for the past 5 years and have spent ALOT of money with them. Their customer service has always been amazing but now it has changed and is SHOCKING.

Never in my life have I received such bad customer service. I work away alot in the week annd unable to get to the post office with returns, I have gone over the returns policy by a few days and they are now sayign they are unable to refund me 100's of pounds? HOW RIDICULOUS! I am now left with loads of brand new clothes that I cannot do anything with and also out of pocket.

I can only imagine that ASOS has now got very very greedy but it will only back fire on them as I am sure alot of people will not use them anymore.

Do not waste your time and money, shop else where. The quality of their clothing is awful and so is their customer service. Also their next day delivery that you pay upfront each year isn't actually next day anymore.

I place an order on 1/12/15 the next day they emailed me that my order was on its way 1/13/15. But no tracking. My order was supposed to be delivered by 1/21/15 so the date past and i did not received nothing, so i contacted them via email, then two days later they told me to to check my local post office, neighbors, or any safe place they could have left my parcel if delivered. So i went to my local post office to check they told me i need the tracking or there's nothing they can do for me, so i waited for the next date they gave me which was 1/26/15 and that date past and still haven't gotten my packaged so i messaged them again this time furious, and simply asked for my money back and they answered right away stating that i would receive my money within 5-10 days, the money was back in my account within 3days. Im not happy because i really wanted my stuffs but oh well you never know maybe one day i will receive them in the mail since it was shipped after all. I will leave another review if i ever get that package and it will be free.

Beware ASOS DONT FOLLOW COVID 19 GUIDELINES BE VERY CAREFUL WITH ITEMS YOU BUY FROM ASOS.
Bad Experience bought blue hoodie dress arrived with brown white dirty marks & previously worn by another customer with hair all over. Item arrived in a disgusting manner ASOS do not follow Covid 19 guidelines beware when purchasing anything from them double check it. My item was refunded even though I asked for a replacement they promised a replacement but then said I will not be getting that. Be very careful with ASOS you do not want to catch something because it has not been quarantined.

Paid $200 for three dresses. I live in Canada, arrived needed addition $77 duty. Amazon quality garbage clothes. Addition $22 to return. Avoid avoid avoid

ASOS REFUSE TO HONOR THEIR OWN POLICY. The website clearly says "orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties"... But I was asked to pay fees on delivery, then I contacted Asos who says this policy is for USA only (LOL it clearly says "Orders to Canada"). After wasting 30 minutes waiting in the chat due to "technical issues" the person i talked to was very rude, didn't care about me, couldn't even read their own policy, and scammed me pretending I had to pay the fees.

I live in Canada. The company is advertising free shipping but it's a lie. On 2 separate item I ordered from them there was a COD (Collect on Delivery) which is a way for the sender to collect money from the receiver... = shipping cost.
Customer service didn't want to admit that and told me they wouldn't refund the extra expense. That's a full lie and they should be charged for false advertising!
I WILL NEVER ORDER FROM THEM AGAIN.