I choose free option as delivery and ASOS sent paid DHL and now they want me to chase my money!
So rude!

I ordered a dress three nights ago from this company for my bridal shower. I was charged immediately, but never received a confirmation email about it at all to know my order number, status of my order, etc. I started a live chat for support and was told the only way they can get to the bottom of it is for me to send my bank statement that shows I was charged and any other charges to my account since the order I placed with them. I was told I could black out my personal information and that it was safe. When I asked if there was any other way to search for my order (email address, billing address, shipping address, phone number) they said no, that the bank statement was the only way. Curious, I went online to see if there were any reviews of this site, as it was my first time ordering, and all the negative reviews only confirmed my suspicions. I let the girl know I was uncomfortable sending my bank account and that the reviews online have me concerned about the way this company does business, she told me it was the only way to get it resolved, I asked to speak with a manager, she told me there is no manager as this was a live chat, but I could give my phone number for someone to call me back, but that I would just hear the same news as this is their policy when dealing with an issue like this. I asked if there was a number I could call instead of giving mine and her response was: No sorry we don't have a phone number for you to call as we are an online retail company and deal with queries online, we're not set up for a high number of calls. I'm happy to arrange a callback for you however, I would need a phone number and a time to give you a call please. Maybe I don't know much about online shopping (I thought I did), but I truly have never heard of such a thing. Looks like I'm out $89 and what I thought was going to be the perfect dress for my bridal shower. Terrible service. Total scam.

I ordered a new shoe online, but they never sent the box with it. They just wrapped a bag and shipped it out.

Terrible service, orders delivered after 2 weeks, they send you used items that smell. They won't refund you.

I've been using ASOS for a long time because they're one of the few stores that carry a full range of standard and plus sizes while giving refunds with free shipping. But lately it's become impossible to deal with them

1) Their sizing is absolutely bizarre with zero consistency; the same tag size items from the same line can have several sizes difference. One L size shirt shouldn't be too small to pull over my head while another is so big it almost reaches my knees

2) Products are a different colour in real life than they are online

These problems have just started recently:

3) ASOS will send completely the wrong item or size, eg I once ordered an L and received an S

4) the tags are incorrect; I once received an item with a tag size XL but the stated measurements corresponded to a medium

5) the quality can be very poor; I recently received a hoodie with holes in the pockets and the stitching being far too far over the front pocket

6) They will take your money, sit on it for a while, then tell you weeks later that something you ordered is out of stock. This is infuriating

7) They take weeks and weeks and weeks to process refunds. I've been waiting almost two months for a refund right now

8) when you try to reach them, you can only use IM chat and half the time it doesn't even work. I spoke to six (6!) people trying to find out where on earth my refunds are and not only could no one help me because the chat kept timing out at ten minutes but tech support didn't even try to address it - they went back to talking about my refund which is still not resolved!

So basically, when I order something it's a gamble on whether it's even the correct size, colour, not already a rag, or if I'm even going to receive it at all. Then if there's a problem I have to wait weeks and now months with no resolution while I have neither my order or my money. ASOS is no longer convenient to use and I won't be using it again once my current refunds are dealt with